Extra Space Storage

The office staff is helpful. The space is clean and well maintained. That’s all we need! Thanks guys!

My husband and I rented at this storage unit from 2012 – 2014, and never had any problems. The manager lives on-​site and keeps a good eye on the property. I like that when you go in only one vehicle can go behind you so that they can regulate who comes in and who leaves. Of course the rent was raised a few times, which is typical for any storage unit.
Recently we went in to rent again, and within less than 24 hours had to cancel our reservation. The manager, Bob, was very helpful and understanding. We ran into another issue though recently when we were charged again on accident. I called today and spoke with David who was very helpful and got everything fixed right away. When we are ready to move (very soon) we will definitely be renting here again.
The only change we have seen since when we used to rent years ago is now they automatically charge your card, as oppose to in the past when you could go online to make your payment. I think most places are going this route though now a days.

I left this place because they would raise my rates every three months. I started at $ 41.00 for 5×5 and after 6 months I was all the way up to $ 54.00 a month including $ 10.00 for insurance. Staff was nice, but not stellar. I also had major bug damage to one of my items and it had to be thrown away. There seemed to be people keeping a residence on location in different units, and strange people coming and going at all hours, there would always be people just wandering around the premise whenever I was around taking things or putting items away in my unit. Lighting was bad in my building and the only elevator was on the complete opposite side of the building, so I had to opt for a giant outside flight of stairs to get to my unit. Overall, I am disappointed and would not recommend this place to anyone. I will also not be returning with my business.

Bob, the manager, at Extra Space Storage # 645 is the most knowledgeable, helpful and considerate manager I have ever experienced at this location in 27 years.
I have used this facility several times and have left previously because the managers forgot about providing quality customer service to its customers. Bob gets FIVE GOLD STARS from my husband and I. If we have an issue and bring it to Bob’s attention he resolves it as soon as possible.
I recommend upper management for the Extra Space Storage Company give many kudos to Bob. And at the same time, upper management needs to realize it is a manager like Bob that keep customers and bring in new ones.

I like this place simply for the perk they offer; A free moving truck! That and the clean facilities was a no brainer! The free truck is a game changer for the storage industry. Very innovative! The front desk personell were very accomadating as well!

Rates do go up way to often. You think customers who are guaranteed residual income, wouldn’t be dinged so often for using their services. No issues with management and our stuff hasn’t been ruined however the price is becoming pretty steep. Read your contract thoroughly so you are prepared.

This review is for Extra Space Storage at 4567 Oceanside Blvd., Oceanside. I don’t know why horrible reviews for a Culver City facility are on here; But please don’t take any notice of them if you’re interested in the Oceanside Blvd facility.
I made a reservation on line, and then went in person to check out the facility. The staff were extremely pleasant and helpful. I was very stressed as I’d been forced into a move I wasn’t ready for.
Bob showed diligence, good nature, and genuine concern fin finding me the right unit, which was different than the one I reserved, and much better for me. Cindy entered all my appropriate information into the computer for convenience, even though I wasn’t going to be returning until a week later to sign everything. The facility was clean, and although the unit numbering system appears to be a bit confusing, I’m sure I’ll get used to it.
The overall customer service was excellent. If you are considering this facility, don’t be nervous about going in person and asking questions, or voicing concerns, I know they will help you in any way they can.
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Everyone seems pretty mad at extra space storage on Unilocal,however I think I should share that I have always had a good experience. The guys at the front desk are always kind to me. They always remember me and my children. I have paid late a few times, but other than a late fee, all was well. It is kinda a pain in the big units with a hall and regular door. Any large furniture is hard to manuver. Also it gets terribly hot in there. Other than that I have NO complaints. Good job guys.

Great management. They had a 1 month free special and I only needed it for less than a month. So I just had to pay their registration fee. Awesome.

DON’T DO IT!!!
Since I stored my belongings in the Culver City ESS they have raised my rates approx. every 2 months so I now pay $ 230+ a month for my 10×10 unit. In addition, I just received this notice via email — this should be criminal:
We are making some changes to your lease for storage unit #xxxx at our facility located at 5855 W Centinela Ave, Los Angeles, CA, 90 045 and want to make sure you were informed. These changes include the following:
Any disputes between you and Extra Space Storage, other than those excepted, will be decided via neutral binding arbitration, as more specifically set forth in the Arbitration Addendum attached hereto. However, you may choose to opt out of the terms of the Arbitration Addendum. If you choose to opt out of the Arbitration Addendum by signing and returning the attached Arbitration Addendum to your Extra Space Storage facility by no later than July 1, 2013. Absent such notification, you will be deemed to have accepted the terms contained in the Arbitration Addendum.
In addition to any other requirements of applicable law, Owner shall post information relating to any public or private sale resulting from Owner’s enforcement of its lien at the following website:
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In the event that the terms of your current lease and the above changes conflict, the terms above govern. If any of these terms are not acceptable to you, you may terminate your lease and vacate the premises within thirty (30) days of the date of this letter. Absent such termination, the modifications to your current lease will be effective as of July 1, 2013.
Thank you for the chance to serve your storage needs.
Sincerely,
Extra Space Storage

This is the most unorganized storage facility, I ever dealt with. I vacated the unit on 12÷31÷12, after being told that their was a pre-​lien on my unit. I asked why I wasn’t notified and was told they left a message on voicemail. There was no voicemail message left, and to top of things; they charged my credit card on the 2^nd of Januay. The staff there gas No Customer Service Values. DO NOT RENT FROM THIS FACILITY, THE STAFF THERE IS VERY UNPROFESSIONAL and NOT VERY KNOWLEDGEABLE,

A couple of times that we’ve tried to access our storage it said our access code was denied and when we asked the guy working in the office why he said he didn’t know why it said that. Also when we are able to go in, one of the employees is always blocking our storage unit with his car while he hangs out and watches TV in another storage unit. Such a huge inconvenience and poor customer service.

Not a fan. I have also experience the frequent rate increases. They messed up my rate from the start and I have seen 2 rate increases in less than 2 years. The entry and exit is strange and I have had to wait multiple times for entry due to vehicles blocking the gate. In addition, my wife and I believe that people are living in some of the units. We plan to move our stuff.

Ive used this place for less than a year and I’m trying my hardest to either move what i can out and sell all the rest. The facility is fine with its gated entrance and lockers the part I hate is that the price for my locker has gone up almost $ 30 since I first started using it. Each time i get some notice saying that it is for increased security purposes. But I have not noticed anything different in the facility since the first day I moved my stuff here. Chose this place cause it was close and at the time cheap. Now I’m stuck selling my stuff

I personally have had storage for 6 years, not here, but when I help a friend set his up I find the location to be convenient. I’m not quite sure why he chose this place as I much prefer my public storage location and price. I locked myself in for a really cheap price and pretty large space in a better location, but to each his own. What I don’t like is the lot itself. It’s got elevation changes, tight corners, roll up doors only on the outside. I prefer the bay doors as often these 10X8 spaces in a regular door don’t let enough light in to work, so you have to put auxiliary lighting, plus I have couches in mine and really do not prefer this.

This place is just awful. I had my stuff stored there for more than 10 years on recurring billing. When I moved, I had to change my credit card billing address. I had forgotten I had them on recurring, otherwise I would have called and notified them. It had been over 10 years. They called while I was out of town, left a message that my card wasn’t going through (because my billing address had changed). When I called back, they told me it was too late and had auctioned off my stuff. They said they sent certified letters, but I went to the Carlsbad Post Office and they could not find anything in their system with the tracking numbers Storage USA provided me. Thought about taking it to court, but just don’t have the time nor energy.
Six months later, I get a call from a rude collection agent demanding payment of $ 250 immediately or it was going to court and I would be responsible for all the court, attorney and additional collection fees. She said she has had my file for six months and they had sent certified letters to my OLD address which were returned. Why would they send it to my old address when I had previously had this fiasco with the storage unit and had given them my correct address? I asked why she waited so long to call me on my cell phone. Apparently, it’s just a courtesy. I asked how she planned on taking me to court, if they never sent paperwork to the right address. «Oh, they’d find you,» she said. For $ 250 dollars?
If you need to store your stuff somewhere and are considering Storage USA, find somewhere else. I paid them approximately $ 10,000 to store my stuff there for about 10 years, AND was a good paying customer. My credit card doesn’t go through because of a change of billing address and my stuff is auctioned off for $ 70. AND then, they send me to collections for $ 250. Really? What kind of company does this — Welcome to STORAGE USA now EXTRA SPACE STORAGE.

I have been renting here since April & I would never recommend this storage facility to anyone! This has not been the first facility I have rented with, but it has been the worst!
When I signed up, they put my name on 3 different units, even though I only rented one. The first month I went to pay, they then put my payment on the wrong unit & it took almost a month to clear up; so everytime I went to get into my unit, my access was all screwed up & I could never get in.
Other people are always parked the wrong way, blocking the driveways, etc.
Yesterday I was yelled at by another customer, because I was where they wanted to be, yet my car was pulled all the way to the side with plenty of room for them to park behind me. They yelled at me & threatened to blocked me in for an hr if I didn’t move my car right then.
I have also been told by someone that works there that I shouldn’t be in the office when no one was there, yet the doors where open.
Among other things.
All this & I get a letter a few weeks ago saying my rates are going up because the facility is at capacity!
If I had a truck, I would have moved months ago.
Save yourself the drama & rent with another facility.