North Melrose Self Storage

Very clean, safe, and organized! The people who work here are very kind and friendly and very professional. I would highly recommend this place for storage. I never worried about the safety of my belongings. The facility is very secure. If there were more stars, I would give them a 10!!! Especially for how inexpensive it is! Wow, so amazing.

Great facility, easy access, clean, new and great customer service.

Do not rent a storage unit from this place. DO NOT.
This place is a very negligent facility. My husband’s grandparents had precious things stored here while they were transitioning into a new place. The dude next to us kept something that had a ton of water in it. We told them before to please move it because we found water in our unit. One week later, nothing was done, and irreplaceable pieces of furniture, keepsakes and family photos were destroyed. Then the person who was renting the unit next to us who destroyed our stuff started getting in my grandpa’s face because grandpa expressed irritation. The staff was watching from nearby.
Instead of being at least apologetic, they nonchalantly dismissed the problem, stating that the customer only rents the space and are not responsible for damaged items. Even though it was their own lack of structural integrity that caused the damage in the first place. What would have happened if it rained more? The lime from the concrete dust was also destroying their things.
Worst. Ever.

OMG!!! Best storage place EVER!!! I just needed a small unit for a couple of months and I have to say that this was the cleanest storage facility I’ve ever rented from! They were so accommodating to all my needs and weren’t rude at all. Deanna was so helpful when I needed a cart. She was super friendly too. Mike really keeps up the grounds really nice. He even popped open the door for access to the inside unit and I didn’t even ask. Chrissy is a hoot too. She is really personable. Overall everyone is super duper nice there. I felt so comfortable leaving my family treasures there. Oh… and did I mention they have cookies and candy in the Lobby?! YUMMY!!!

Christy is great! AND THEY ARE SUPER CLEAN. They also have the best lobby snacks! wouldnt store anywhere else. Thanks, Alexis Bailey

I vacated another storage facility in the Vista area last week. We were looking for a more secure, cleaner facility. I found it at No. Melrose Self Storage! I was pleasantly greeted by Chrissy Carey, Mgr as soon as I walked in. The grounds are very clean and nicely landscaped. There were fresh cookies, coffee and lemonade to be had. I was starving for anything after vacating the other facility. I was trying not to pig out on the yummy cookies, but the smell from the kitchen was tempting to eat all of them. I received my paperwork in a nice, informational packet and in less than 5 minutes I was TAKEN to my unit in a nice, clean golf cart. Offered carts and hand trucks for ease in storing my items in my new unit. My unit is clean and structurally sound. No drywall walls, like the other facility. Totally, pleased with more available hours than my last facility had. Upon subsequent visits the rest of the staff always greets us with a smile, are very helpful and knowledgeable. The security camera’s are being manned or womened ²⁴⁄₇ which puts my mind at ease. An exceptional storage facility!

Wow, what an amazing storage facility. From the moment I stepped on to the location I had a great feeling about renting a unit. I entered into the front office and was immediately and politely greeted by the receptionist. She was extremely nice and gave me even more assurance this was the place to rent. The front office was in immaculate condition. You can tell whoever was in charge of the office was extremely detail oriented: from the box displays, to the price listing for each storage unit. There was even a water cooler, coffee machine, and snacks.
After my experience in the office Mike the property manager showed me a couple storage units I could choose from in a golf cart so we did not have to walk from unit to unit. Mike was an outgoing person and was never too pushy about me renting a unit; a common thing that annoyed me about the other storage facilities I visited that day.
When we got to one of the storage units the second Mike opened the storage unit I was sold. Everything about the storage units exuded security and protection. The floors are concrete and you even have corrugated aluminum siding that completely encloses the unit. On a side note, I understand this is California and we do not have too much humidity, but I do not prefer to have sheet rock separating my unit from another unit. It takes someone a matter of kicking, dropping a box, or throwing something heavy through the wall before they have access to your storage unit. North Melrose Storage was the only storage facility I visited out of 8 that did not use sheet rock and one of 3 that has completely enclosed storage units. By completely enclosed I mean no gap between the ceiling and walls to the next storage unit. I digress. As I was saying I was already sold on the unit. Mike then proceeded to tell me a little bit about the security alarm that is on each unit and the preventive measures they take to keep pests and insects out of the storage facility.
When we went back to the main office to sign paperwork and get the keys for the facility I was surprised by the price. It was actually cheaper to rent a larger 10×20 unit at North Melrose than a 10×15 at other storage facilities, so I am not sure what another Unilocaler is talking about when he said they are priced higher than surrounding facilities. I did find cheaper facilities further west in a terrible area of Oceanslime. However, those facilities had dry wall, wooden floors, disgusting facilities, and homeless people walking around the outside. So yeah by all means if you want a cheaper unit go to a cheaper area. Just realize you are sacrificing so much to save yourself $ 30 a month. I will gladly pay the difference to not have my belongings stolen.
After completing the paperwork I was given a lock for free because of a current promotion they had going on at the time and the second month’s rent was free. Also they give you a guarantee your rate will not increase for a year. They gave me a really nice folder with their name on the front and everything that contained my copy of the contract gate code and storage facility rules. Again, they have thought of everything and you can tell the owner takes pride in their work. I then purchased a few boxes which are very good boxes for an extremely cheap price after the 50% discount renters receive.
The biggest thing though that really set them apart from other storage facilities, is a couple days after signing for the storage unit I received a thank you card from them in the mail. Now, I have rented from multiple storage facilities in the past and not a single one sent a thank you card. North Melrose Storage clearly goes out of their way to ensure their customers are cared for and know their patronage is appreciated. I am extremely pleased with the facility, the employees, and the storage unit. I was so happy I happened to be there right as another renter was moving out of their unit for me to move right in.

Went in for a quote and this facility was 21% higher than the surrounding storage businesses. Other facilities used in price comparison price also had security on the facility. There is no justification for such higher pricing. Will not be a customer here.

I found North Melrose Self Storage when I needed a place to store my motorhome. I have been impressed at every step. The facilities are clean, ample space for driving in and out, and use of modern security technology. The staff is friendly and professional. I received clear explanations and a nice folder to keep my paperwork in. I also received a wallet sized card with my personal gate code. The rv parking area is clearly made for storing large vehicles and I had no problem getting in and out. There is an area big enough to turn around if you need it and I had no issue backing my rig in. I got a good deal with the 2^nd month free with their promotion at the time.

Thank you for your explanation, but it still does not explain why the site manager felt compelled to lie to me about «the Sheriff shutting us down» and «if you want to call them and ask them to allow you access, I’ll do it for you».
While I understand your policy — misguided as I believe it to be, I do not understand the site manager’s action’s.
Thank you again for taking the time to respond, but had the manager simply told the truth, the end result would have been 100% different.
This is a classic example of the adage: Honesty is always the best policy!
That being said, I advise all potential customers to check competitive prices in the area. There are better values out there — with honest managers on duty!!!

North Melrose Storage was my first storage experience, and I can say it will probably be my best experience with a storage unit ever. They accommodated me and my needs in so many ways, I had to ask them one day «how do you make money if you treat your customers so well?» I didn’t realize the answer was right there, THEY TREAT THEIR CUSTOMERS SOOOOO WELL! Examples: Second month’s rent free, credit/​reimbursement for bringing in my Uhual receipt, lost my keys to my lock and they replaced it for free «its a gift,» they said. Move out ridiculously easy, no hassle. I followed their very simple rules and they did everything they could to make my stay there easy and trouble-​free. The staff is so friendly, and they just really want to help you! :) Thanks Melrose Storage, you’re the best. I hope everyone sees this and treats you with the respect you deserve for being such a clean and honest business.

This is the most clean storage facility that I have used.

I don’t have a unit here, but I did stop in for some moving supplies.
Reasonable prices on boxes. Friendly staff.
I had to stop in a second time because I forgot something on the first trip. It was a small purchase and I didn’t have cash with me. Most places have a minimum purchase for credit cards (even though it’s a violation of their merchant services agreement to do that) but the folks here didn’t even blink. Told me not to worry about it and took my card for the few dollars. Good people.