Chase Bank

I understand opening a savings account is not priority but I have been a customer for years. I sat in here for 45 minutes just to be told that they can’t help me today and I need to come back some other time. I understand it’s Saturday and I was a walk in without an appointment but isn’t this something you can tell me in the first five minutes!!! Way to go douchebags! I want WAMU back!

I’ve been banking with Chase for several years and was originally impressed with their customer service. This branch has the worst customer service I have seen at almost any bank. The managers apparently need to have meetings daily at whatever time I happen to stop in. And the meetings are more important than a customers problem because they refuse to interrupt.
They are unable to answer questions and really don’t care if they lose customers.
We are looking for a bank that cares about their customers.

Been here twice now and here is my take on the place. The location is conveniently located and has great street access. Coming into this location you can tell right away it’s very clean, neat and organized. The staff is friendly and easy to deal with. The only issue I had was the customer service over the phone not giving me the correct details ahead of time.
I my overall wait time was the only real issue while phone calls were made and stamps were stamped.
It was overall an average bank that I am used too, nothing above or beyond that makes it stand out from the rest.

I am not a big fan of banks in general, but if you’re going to use one I would choose this branch. I started an account a few months ago because of a $ 125 bonus offer. The place is run fairly well, depositing my checks does not take long, and my personal banker, Arcelia, is friendly, helpful, and professional.

I opened up my business account at this location almost 2 years ago and although I’m a long time checking account holder and this is my first business, I found the whole experience smooth and interesting. My only gripe was when choosing a rewards program I could not get a solid answer and then about a year ago chase completely revamped or rather did away with the rewards program. I rarely come here except to deposit checks, so I have very little contact with the tellers or business department. The location is newer and easily visible, but what gets me is the parking lot. Awkward, oddly shaped, not enough spaces.

After receiving many robotic unidentified phone messages, I was able to trace it to Chase using my personal phone number to contact a grandson. Several times I asked them to respect my personal number and not harass me with repeated phone calls.
My grandson had an unexpected phone bill arrive after placing the phone on off status. The $ 41.00 charge became $ 86.93 with bank fees.
After yet another attempt to stop the robotic calls, I spoke with «Cliff» who told me «Chase repetitive calls to me are not harassing, they were not solicitation and therefore not qualified for FTC protection.» Cliff’s manager Maxine, was really not interested in customer service and offered none.
My grandson and I went to the local branch as above and asked to speak with the manager, «Cindy» Yes, another Chase employee not in the least bit interested in Customer Service. her monotonic «Uh Huh» responsse showed major disinterest. Perhaps after 25 years of service with Morgan Stanley Chase, she has Peter Principled.
I paid off the $ 86.93 after Cindy refused to reconsider any of the added on charges, we closed out the account and will look for a Credit Union.
My grandson is young, I am old, Chase was contacted as needed, yet they felt it was proper «business as usual,» to harass me with excessive robotic phone calls.

Came here to conduct business with the chapter association that I’m on the board for.
The employee who assisted us was nice and conducted our transactions to the best of her ability. Although she wasn’t well versed regarding our situation, she attempted to assist us in every way she could. She did fail to tell us some valuable information pertinent for signing over the signature card.
We had to get some paperwork notarized, and we had to take our documentation to a notary public. That was an inconvenience, but a couple of the board members went to complete that transaction.
As soon as that was completed, our transaction was processed. Total time was a little over an hour, which should have taken about 30 mins tops.

As with the other customer, I miss WaMu. Along with the inviting teller set up, they had a neat little play area for the kids. It was a pleasure going in there… Thats all gone now.
There also used to be a box where you could make deposits without waiting in line — also gone. I tried to get an ATM card — TWICE. The first time I went into the bank and sat down with someone– got it all set up and the card never came. After waiting about 2 weeks I finally called and had another one sent. The card came a few days later, but the pin number never did. Again, I had to sit down and get it set up. More time wasted in a place I hate as much as the DMV.
On another note, I was below the $ 300 minimun by $ 15 earlier this summer — my bad. Replenished the $$ the next day and at the end of the month, they took out another $ 5 which again put me under the limit so I put another $ 5 in again. This went on thru the summer. By the time I called Chase about this I was pretty steamed. All I could get them to do is stop the next charge of $ 5 they were going to take out at the end of the month.
Also, last time I was forced to stand in line there, I noticed there were some signs that were in all spanish and NO English. A huge turn off!!! For the life of me I cannot understand why an American business would alienate the English speaking majority to please the few who refuse to learn English-​unfortunately it seems this is the way the country is going these days.
The parking at this particular branch also stinks. Small, busy, hard to back out of, tiny spaces, etc…
This is the most disorganized, greedy, GLOBALIST bank I have ever dealt with. (JP Morgan was one of the founding fathers of the Federal Reserve.) If I didn’t get the free business checking, (grandfathered in from WaMu) I’d have been outta there in a heartbeat!
Someone told me US Bank has free business checking so if they pull this kind of thing again — Im gone and taking my business elsewhere! US Bank has a nice ring to it! :)

I liked this place a whole lot better when it was WAMU. They had the cool set up where there was a circle of teller counters and when you’d walk up to them, it was a nice personal experience. Was a little goofy though that when you’d make deposits, they’d stuff an envelope and then stuff that in a cubby hole on the counter top; I guess they’d pick up those deposits after open banking hours. At the same token, if you were receiving money, you’d get a receipt and then go to a little money machine that would issue money out.
But now all that’s gone and it’s back to the «us vs them» set up of a row of tellers facing a line of customers, since Chase took over. And since then, I’ve had to get a few debit cards as they seem to keep changing them over, one reason being a switch from MasterCard to Visa.
Also, they are starting to really find ways of hitting with fees and will charge for more than 4 transactions with your savings account. That’s 2 below the Federal Government’s instructions, which is a stupid policy anyways! What does it matter that we transact 1 time or 20 times. It’s our money and all this stuff is automated now anyways!
As a pro, the ATM machines are now nicer than they were as WAMU and can do several different types of transactions; no doubt so they can hit you with even more fees! As a former WAMU customer where I’m used to relatively free banking, I think as a whole, Chase has taken things downhill to where I’m moving to a credit union. May not be as convenient, but at least they still remember my money is mine, not theirs to loan out at a 9:1 lending scheme like they do now!