Boot Barn

Great customer service!!! Melissa gave us awesome service all with a smile, finding 2 pairs of timberland boots we needed for work. They weren’t in stock so she had to order them for us at 2 different locations. Then she explained to us about the points system and how we can spend the points into cash. Overall very pleased with the service and selection of this company!!! Give this woman a raise… thanks Anthony (the twin brothers)

Horrible service!!! Has to be the most generic western store ever!!! Please people just order online!!!

I’m new to the western look. I originally went in for work boots and was pleased with the service. They are always friendly, and one man especially knew the products he sells. They will ALWAYS try to up-​sell you and «encourage» you to buy conditioners and things like that.
My biggest issue is after buying a hard cowboy hat. She recommended waterproofing it. When I got home and read the directions, I realized that the waterproof wouldn’t work and even says that on the directions. Which is my own fault, but has ultimately led me to do business at the Temecula store. Which has a greater selection and more knowledgeable staff.
If you can afford the time, go to Temecula.

The staff at this location goes the extra mile for each and every customer that comes in the door. Wonderful service, highly professional.

I have spend the better part of a decade in retail management and I hate the return experience more than anyone but Boot Barn has really exceeded my expectations for customer service. I purchased my first pair of boots from them in April and had to return them after the first pair was breaking in completely unevenly, they made that exchange easy and painless. Just the other day, two months later, I noticed that my boots were coming apart at one of the seams so I reluctantly went in to see if they could do anything for me (no receipt). I was happy to hear that this was not a common issue and that I could exchange the boots for anther pair. I left today with a new pair of boots to replace the torn ones and I will be back with my wife to purchase some for her as well. The Oceanside staff has made me a lifelong customer and I will recommend them to anyone looking for western style boots or work boots.
To those few that received bad customer service here I can only assume that you are a bad customer and likely deserved worse service than you received. Three visits here and I received nothing but professional service.

We went in looking for paddock boots for English riding. They did not carry them. However, we were greeted and helped and everyone in the store was helpful and friendly. If you ant western boots this is the place to check them out!

Staff here is super helpful regardless of what the jackwagon said in his comment. I have been in here several times and seen folks dressed in every fashion style in the book and see them all get treated just as great as the rest. I will recommend this store to everyone and continue to shop here.

After going here a few times, initially because my boyfriend needed work boots, later because he offered to buy me my FIRST REAL PAIR OF COWBOY BOOTS!!:D we’ve had a really decent experience.
The girls aren’t overly smiley or enthusiastic but they have been really helpful each visit. One of the girls that helped my boyfriend buy his work boots was from New Zealand I think (?) and she seemed to really know what she was talking about and he walked out very happy with his purchase.
When I was shopping for my boots, it’s seriously harder than I expected! Leather cowboy boots are supposed to feel snug in one place and roomy in another. So, this being my first purchase it was quite the lengthy process. I fell in love with a black hair of boots I now wear allllllll the tiiiiiiimeeee, which is what we were told you’re supposed to do to make the boots fit to your exact footing.
My boyfriend struggled a little more with his purchase. One pair was uncomfortably tight and the other was too loose. In majority of their boots, they offer both regular and wide options. He ended up going with the smaller pair, the girls said that if they don’t stretch after a few wears, he can come in and they’ll stretch them out for him (no idea how that works).
Don’t come here expecting to pay less than $ 120 for a pair of boots, but these are genuine and will last forever. Of course the girls tried to get us to buy a million other products to protect the boots but we kindly refused because we have some oils at home.
Also! My boyfriend got about $ 20 off his purchase because he had gained a certain amount of points from previous purchases. Super cool!

The people working in this place are super UN friendly and even seemed annoyed when I asked about a product I was looking for. The store is a nice store, well organized, plenty of variety, but the service straight up sucked. I was not greeted when I arrived. Fine. I never even got a smile or a «thank you for coming», nothing. Seriously the customer service alone makes this place a big fat NO in my book. I will neither recommend this store to anyone or return for ANY reason… Hey Boot Barn, a SMILE goes a long way… Sheesh!

If I could give you a 0 star review I would, but because Unilocal makes me be nice, I’m FORCED to give you a 1 star review for your crappy customer service your store presents itself with.
Being someone who has taught an entire staff how to customer service is something I really pride myself on and whoever taught the staff here at the Oceanside location should really be ashamed with the «work» these girls do.
I walked in on Saturday at around 3:45pm and started looking at the different boots that they had for sale. I walked up and down the aisles at first not needing any help because I just wanted to see their selection, but after about 10 or so minutes, I decided that I needed some help in picking some boots. I walked around only to see the 3, maybe 4 girls, standing and chatting behind the counter and causally walking around the store folding clothes still talking about their week and different social events that they would be attending.
As I continued to walk around, I looked up to see if there was anyone that could help me. I made eye contact with a girl named Cheyenne twice in the store. When we made eye contact, she looked away and never approached me. As I continued to walk up and down the aisles, I went over to the clothes area, hoping someone would approach me in the section, but all that happened was Cheyenne walked past me and went to help and older gentlemen and the other girls stood again straightening stacks of clothes. As I continued to walk and physically hold different boots, I still continued to be ignored until another older gentlemen at the end of my aisle was helped and his wife as well.
I started to make a game out of this situation name and continued to walk to see finally how long it took the staff to come to me and ask a simple question of «Do you need help?» or «Is Everything ok»… HONESTLY, THAT IS ALL I WANTED!!! It wasn’t until about 45 minutes later someone finally approached me and asked if I was doing alright and if I needed any help with the boots I was looking at. She was able to answer all my questions, but with the horrible customer service, I will never be coming back to this location again!!!
I also noticed that all the people that got helped (NOT ME) wore some kind of flannel and jeans. Now, I walked into the store in my gym shorts, tshirt and sandals, but how dare you stereotype me on the way that I dress! Because I don’t look like your typical shopper that would enter that store, you automatically made your judgement and didn’t help me at all. Seriously, this place is a disgrace!!!

I just bought my very 1^st pair of cowboy boots and needless to say I’m super picky, but these ladies really helped out with all my challenges. I will be coming back here for sure when I’m ready for my 2^nd pair :) The store has a wide range to select from and is super organized. And let’s not forget to point system they have going. What a bonus!

I came in here because I needed some cowboy boots for a line dance class I signed up for. I am not a cowgirl, I am not a country girl… I had no idea what I wanted or what to look for. The girl who helped me was incredibly sweet, patient, and helpful! I always take note to such good customer service because it unfortunately seems to be a rarity these days. Not in this case though. I was shown many options, I was given hints on how to take the boots on and off, which toe shape would be best, which sole would be best, she even offered me free boot stretching. Very friendly 5 star service.
The store was overwhelming to me, again I’m really not a country girl, and this store is all things country! Tons of hats, boots, clothes, accessories. The store was very clean, organized and interesting. I actually am looking forward to going back and checking out the clothes. Neat store I have passed a million times, I’m happy I finally stopped in!

Smaller store, but always neat and clean. Also, the staff here is super helpful and is willing to take the time necessary to make you happy! They helped me with my first and second pair of boots!

Madison made our visit perfect! My fiancé and I stopped in to pick out the boots I was going to wear on our wedding day. I may have been the most needy customer… Not intentionally, but after picking out 2 pairs that I loved… Madison called around to local stores to have my abnormally sized boot delivered. After our nearly hour and a half visit I changed my mind about 4 times and she patiently stood by my side helping each step of the way. We finally found the perfect pair with Madison’s final pick and I cannot thank her enough!!! Success! Thank you Madison!