Budget Ocala Intl Airport Car Rentals

Absolute worst truck rental experience ever! If I could give negative stars I would. This truck rental location has multiple car rental companies at a small airport. The customer service is beyond horrible. During my move across country my reservation was for 9 days, on the 7^th day I started receiving phone calls from the return location (Ocala) asking me when I was going to return the truck and if I could return it early if possible. When I called to confirm the address of return for the truck I was given nothing but an attitude from «Sam» who was very short with his words and acted like he knew what I was going to say before I even said it. Once my husband and I arrived at the location, «Sam» continued his rude attitude and proceeded to argue with us. After spending a couple thousand dollars this is not the way you expect to be treated by a customer service rep. Regardless of the amount of money spent, in order to have a thriving business, good customer service is key. At this location it was nonexistent.