Enterprise Rent-A-Car

I had a rental car for 8 days due to a service issue with my car. This local Enterprise and their staff were professional. I am an Enterprise Plus member and received a 5% discount and also they did not have available the compact I asked for so Upgraded me to a mid-​size. Of course, they tried to get me to add the Enterprise insurance at $ 20+ per day… Outrageous, and used the FUD (Fear, Uncertainty and Doubt) theory but I declined. Geico handles everything in case of an accident. My complaint is that I did need to keep the car over the weekend and found out that the local office was closed. When I called Corporate to extend the rental, they, Pakistan, said they could not extend it for me, could not see my contract #…huh? Get your computers linked up people! But it was not a problem… for them. They made sure that they charged my credit card for Saturday and Sunday. Oh well. The $ 200 deposit that was pending on my credit card dropped off after a week and drop off was easy. They gave me my bill and off I went. All in all, it is a typical rental company, no differentiation from the others that I can see.

I rent hundreds of vehicles each year, both for business and for personal use, and I prefer ALL of the other rental companies to Enterprise, except, when I need to be picked up, (a very nice feature, always prompt and courteous). My primary issue is always that the price I am quoted when I reserve is always different when I go to sign the rental agreement. My most recent experience was no different, as I was quoted $ 34 per day, then asked to sign for $ 70 per day. The price was eventually reconciled, but not until I reminded our local agency that I am the individual who manages their government rental contract with GSA. Not sure it would have been reconciled otherwise. Finally, the desk agents at Enterprise always treat you like you are some sort of a criminal or a scammer, and I always feel like I need a shower when I leave their office. All in all, I ALWAYS rent elsewhere if am am at an airport or some other location where I do not need to be picked up.

Quick, helpful service, clean nearly new van!

Prompt pickup service from friendly people. Very fast service once you make it to the counter (they tend to get pretty busy). The cars have always been clean and in good condition. Highly recommended.

The professionalism of the agents to the manager should be highly reviewed by upper management. No customer deserves to be treated with an attitude of indifference for any reason. I would choose some hole in the wall AND buy all of their extra nonsense add ons before even thinking of this Enterprise location.