Vienna Cleaners

ZERO STARS! Vienna cleaners was a great tailor /​dry cleaner (emphasis on «was»), but then they got bought out by the current managment.
The new owner, Joseph, ruined this place. Two jobs, two incidents:
1) My mom took a dress to be altered. They altered the dress, but messed up something at the top of the dress to make it sit bunched up. Not slightly wrong, but blatantly wrong. My mom took it back and pointed it out and they said they would fix it. They tried again, and it was worse the second time around. My mom was getting annoyed and this time Jospeh said he would guarantee that it would be fixed or he would pay for the dress. The dress came back messed up a third time. At this point Joseph once again said he would fix the dress. My mom was fed up and told him that he obviously couldn’t fix the now ruined dress and that she wanted him to pay for it as he previously agreed. He refused to pay. It took a lot of arguing just to get this guy to refund the alteration fee. The dress is trash. Thanks Joseph.
2) Before the end of the first incident, I took a few dress shirts and a tie to Joseph. At this time we still thought this place was going to be as good as it was when the previous owner had it. The tie that I took had a stain on it which was pointed out and Joseph said he would clean it. When the tie came back, it was still dirty. Joseph said he would clean it again. When the tie came back, it was not only still dirty, but now it looked like whatever process he tried shrunk and creased the tie (super high heat?) so that it was now ruined. Even after ruining the tie, Joseph still wanted payment. Joseph stated, and I quote «I am a cleaning doctor. When you go to the doctor, you aren’t guaranteed to be healed. I did my job.»
«I DID MY JOB»??? WTF!!! This is his statement? He expects to be paid for not cleaning my tie? He wants me to give him money for ruining my tie? 99% of the cleaners out there will not charge you if they can’t clean something. Some of them say they might not be able to clean particularly hard stains up front and it’s up to us to decide if we want to pay for the attempt. In this case, he didn’t say anything about not being able to clean it, didn’t clean it, ruined it, and wanted payment. I’m confused. In my confusion, I told him I’m not paying him and threw my tie on the counter and told him he can have it.
This place now sucks at alterations, cleaning, and customer service. I’m not going back for a third attempt. I recommend you avoid this place.