Wells Fargo Bank

I’m standing in line right now, the teller is very slow. Like really slow. And they have 2 employees not doing anything, just watching me. And now I’m awkwardly looking at them thinking… Why are we all just standing here.

Zero stars. Do not bank here. Corporate monsters. The coldest, most heartless customer service employees are here. Christian Lopez will make sure he goes out of his way to hurt his customers. Need help? Don’t look for it here. Don’t trust your finances to a bank like this.

I went in here for the first time to set up an account. Very friendly folks. They have the process down pretty well, and I didn’t have to wait much at all. Nice place.

I dont understand how this back has bad reviews. They times i have gone they have been so nice greeting me as soon as I walk by the door smiling all friendly and everyone is so well dressed very presentable. I love the manager named George he is amazing and so helpful. I do not have an account here but the business I work for does I constantly go their and I never had an issue.

I’m surprised to see such bad reviews. I haven’t had any problems with this bank except I’ve had to order checks like 3 times bc I guess they keep forgetting

This is one of those businesses that demonstrates the need for a 0 star option on Unilocal.The customer service is absolutely abhorrent, the staff lack knowledge, tact, and accountability. Frankly I am amazed that Wells Fargo allows this branch to continue stinking up the otherwise quite nice Piedmont Ave neighborhood.

Worst branch I’ve ever dealt with. I don’t know why I stay with Wells Fargo. Getting ready to close all accounts and goto another bank or credit union. Telephone service has not been helpful either, yet this branch is by far the worst service.

I wanted to write a review because I am in no way a fan of big banks but after reading some of the reviews I felt compelled to make some corrections… maybe people are just ticked at off at Wells Fargo? Well I get that.
** I don’t know what time zone your watch is to but I’ve NEVER seen the ATMs closed at 8 pm (I’m not usually out getting $ at 3 am so I can’t speak for that).
** I’ve never had a mortgage and I know the mortgage industry is as shady as it gets but I”ve seen Big Bank Mortgage offices i.e. Wells Mortgage for that stuff?
** Maybe the person who had people hawking him had sucker all over their face because I’ve not experienced this. Greeters yes, managers looking to get me to a teller quickly yes, no one trying to sell me on anything (maybe it’s your body language)
I personally despise Wells Fargo’s credit card division (I have no reason to write a glowing review of WF at all) as they pulled my overdraft protection and screwed up my credit without ever informing me… it was an unpleasant surprise when I saw that. Two years later the CC side has yet to make it right. Although the Wells Bank side has been very helpful. I’ve been a LONG TIME account holder and credit card holder and still feel they owe me — but that has nothing to do with this branch.
I give this particular location 4 stars (disclaimer: 4 Stars for a Wells Fargo location) for the thing I look for in a necessary evil such as a bank is convenience and customer service. Here they are:
the # of ATMs
I’ve never had a wait in this branch despite its busy location
I like to get in and get out. The tellers aren’t pushing anything on me.
The fact that it’s open Mon-​Sat until 6pm
Always polite and helpful.

That’s my $ 0.02

I just wanted to say that I found Bernice at your Oakland location Store #89 to have very good customer service. Bernice never made me feel rushed, always kept a upbeat smile on her face, and really wanted to know how my day was going. This is what I call 5 Star customer service and Bernice understands and really shows she has got the It factor when it comes to customer service skills.
Signed:Fredster

I have had an account with Wells Fargo since 1976. I have several accounts there. I have been dealing with Mona for 19 years and she is always wonderful and warm.
That said, I have been trying to get a mortgage refi loan (henceforth referred to as TLFH, the loan from hell). After six effing months, we are still waiting! The loan was approved a long time ago. Our circumstances are the same as then, but we recently were «unapproved.». this branch is quite near my business so it’s convenient.
Otherwise I would close all my accounts tout de suite!
If you need a loan, beware. You too may wind up with TLFH.

This is a perfect location for Super Serg and get some cash. I work around the corner and usually after work I just park and get some quick cash. With these divas that I maintain every day it’s almost «Can you go to Starbucks, In & Out, ect ect ect ect… It is kind of dark and 3 minutes from Ghetto but I still manage to make some transactions without getting robbed. Hop on freeway then off I go go go

The customer service at this branch is usually pretty good.

Once a local San Francisco bank, now an octopus that sucks the life out of our economy and people, why bank with the monolithic, greedy money holders who won’t lend their multi billion dollar profits to help ease this recession and put Americans back to work. I think Wells Fargo is a notch of two above Bank of America, but those are tiny notches.

Just opened a business account here this morning so I haven’t had a ton of experiences to draw from, but I just had to write a quick review about how pleasant and lovely everyone seemed to be. Especially Hien (how is anyone that nice early in the morning? Amazing.) and the super sweet security guard. I think as I get older and more crotchety, I’ve become really picky about customer service, but they get an A+ at this location. Made my day.

This review is a long time coming. I am not sure if this is the exact wells fargo, so I am posting it on a few of the Wells Fargo in the Oakland area. When I lived in Oakland, I went to one of the Wells Fargo in the area to close my checking account because I was moving to the East Coast, where there is no Wells Fargo. I only had maybe around $ 100 left in that account at the time. The supervisor was called over and and convinced me to move it to their savings account, they didn’t want to lose me as a customer, maybe I would be back one day and would still want to bank at Wells Fargo. At first I said no that’s okay, but he was so persistent, that I just said fine, it’s only $ 100, I will just leave it. Of course, he didn’t bother to mention that there is a minimum fee to have a savings account, so when I moved, my statements were delayed in getting to me… I had a monthly fee of $ 3 or $ 4 so for 3 months, $ 12 so far. I was so livid. I guess if I didn’t notice, all of my money would have disappeared after several months and then I would start oweing them money for the «privilege» of having a savings account at the great powerful Wells Fargo. I immediately called and asked for the closing of this account, I was so upset that the nice lady on the phone agreed without trying to con me into keeping it or opening another account.
So guess what? I am now back in California. I will NEVER EVER bank with Wells Fargo again. I will never open a checking/​savings account, request a car loan or mortgage. I just bought a brand new Lexus and at some point in the next year, I plan to buy a house. My health insurance offers HSA (health savings plan) thru Wells Fargo and I will NEVER open my HSA account with them! So save your money ladies and gentlemen, and find another bank. I personal advocate Credit Unions, because they don’t usually have as money crazy fees as these people.

Umm, the parking here is retarded. Plain and simple.
And you have to park in the back and walk all the way around to the front side to use the ATM. Maybe put some ATMs by the parking lot.
I additionally despise Wells Fargo. But the parking attendant did yell at someone whose door was preventing me from backing out of my spot, so I give him 5 stars, but Wells Fargo still only gets 2.

Alexander Lucky: THE best banker ever!
He ordered checkbooks for me on May 28, but after more than 2 weeks I still haven’t received them in the mail. So «Lucky» placed a new order for me, and got me 6 temp checks, fee waived, without me even asking.
Did I mention he personally delivered them to my work?!
MY banker, DO NOT steal!

Became a customer here when my mortgage got brought out buy them. Came in to make a payment. I felt like a piece of meat surrounded by a bunch of hungry wolves. After being greeted by a gentlemen at the door, I got into the monstrous line to see a teller. While I was in line, three, no, four people came up asking me if I needed help. You would think that’s good customer service. but no, as soon as I told them I had no account there, they hounded me to open a checking account, even though I clearly told them I dont need one!
They kept pushing it to me and telling me how its the best account ever. I was so annoyed when a sales person won’t take no for an answer. On top of that, I feel like they intentionally keep the line moving slowly so they can keep hounding me to open an account.
There were 5 – 6 people behind the teller line, yet there was only one teller opened. The other 5 were just standing around chatting. WTF… When I got to the window, and try to make a payment, the teller was more interested in selling me a checking account than to process my payment. Nice lady, but by this point, I was so annoyed I just want to walk out and leave.
But before I can leave, she had to call her supervisor over to talk to me why I don’t have a checking account!!! It was the most ridiculous experience ever. I guess that’s what happens when you have 13 – 15 sales people sitting there waiting for business.
In my opinion, Wells Fargo only cares about selling you what’s best for them and not what I need. They say they care about customer service, but honestly, I disagree. I will never bank with a bank like this after such experience. I rather just hide my money under the mattress.
Side note: Their ATMs are turned off at 8PM? For safety reasons. hmm.

I wouldn’t normally post a review for a bank, but hey, I received something that unfortunately seems to be a rarity in this day and age … GOOD CUSTOMER SERVICE! With so much banking done on line, by phone, and by ATM, I was amazed and thoroughly impressed by the level of service that I was able to get, in response to an issue. The service manager at this location cleared the issue in less than 10 minutes (!!), as compared to when I had first tried the main 1 – 800 number and was told that no one could do anything, not even submit a REQUEST to try to resolve the issue until 5 days from that time! Thank you WF tellers and service managers. As an aside, the location and hours are great as well.

Check out the giant bullet-​proof glass wall!