Chase Bank

Today the ATM wouldn’t take the check I was depositing. I had my dog with me, there was nowhere safe to leash him to outside of the bank and it was way too hot to leave him in the car. The employees were super nice to let me bring him into the bank to deposit my check with one of the tellers. My dog isn’t a service dog, but he is quite, friendly, and potty trained. This absolutely makes this branch much better than the Emeryville location I often go to which has a big sign on their front door banning all dogs that aren’t service dogs. I would give an extra star that the area around the ATM’s at this branch have been much cleaner recently than the area use to be.

Ok I don’t like to give bad reviews to any business, that’s just not me but in this case I had no choice. I went to my bank first which is Bank of America and withdrew some cash from the ATM so far so good. I followed by going to the Chase branch that’s just a few steps from my branch.
My good friend asked me to deposit money in to his account, so that’s what I was gonna do. I went into the branch happy enjoying my productive day this was my stop after the gym so I was relaxed. But that quixly turned sour when the teller refused to take my cash and deposit to my friends account. She said that I would need to go to my bank and purchase a cashiers check or aoneu order for them to take the deposit. I was like I’ve been to other branches and they’ve been happy to take my money.
I got really upset and lost it for a quick minute. But then I realized that she was just doing her job, she had no other option. So I asked the young lady to speak to her manager and she was more than happy to go get him for me.
He came and I told him that I had deposited money into my friends account a few months before which I did because he plans our get aways for the group. He said that that wasn’t true and that I was lying because they had implemented that policy of not taking non account holders money over a year ago. I then told him that other branches still do and again he called me a lyier. I told him that because of rude people like him chase is loosing customers. He replied with a cocky look on his face «we actually have more customers than ever» I got furious and left I mean what else could I do.
I came to have some Thai food after to relax. I wanted to make sure that I wasn’t upset anymore before I wrote my review. So this is me relaxed just letting my fellow Unilocalers of my experience with this branch. I personally wont go back but that’s just my opinion.
Have an awesome day Unilocalers!!!

Someone got into my acct and withdrew money from my checking’s acct. The worst part is that they went up to the teller and according to the assistant manager from this branch, the person who did the transaction showed him a VALID ID of mine, that’s why he proceed with the transaction!! For the time I was waiting for the assistant manager to come, none of the tellers EVER asked the customers for their IDs while making a transaction.
Yesterday when I talked to Joyce, the assistant manager, I did not even get a «I’m sorry, we will try to help you as much as we can». All she said was «the teller who was involved has been working with us for a long time, if it was someone who just started working here than its a different story»
I just want to say I wasted my time coming to this branch because I didn’t get any sort of help. Teller told Joyce he checked to see if it was a valid ID and he did everything he was suppose to do. If he would’ve verified my signature with the signature that was on the withdrawal slip, and if he would’ve asked for an ID and check it on the black light (or whatever joyce mentioned), non of this would have happened.
Cameras will show the transaction, and once I get my money back, I will for sure close my acct and go with a SECURE bank, and hopefully this branch does something about this problem, so it wont happen to any one else.

We came in to deal with a complicated trust issue. The customer service was amazing. John Hausmann spent over three hours with us and even made calls and scheduled appointments to help us out. The fantasy football discussions kept it personal. Thanks for all the help we will be back

The bankers here are not very professional, like helping customers ahead of you who arrived after you. They also deleted all my payments I spent 4 hours scheduling to get all my accounts on one page, then told me it would delete them after they deleted them.

Un_​believable. The gall of the person,(woman) working at this branch. I went to deposit some money for a friend, something I do regularly. The lady informed me, they no longer accept cash for these types of deposits. shoved a piece of paper in my face, and said ” you know, we have so many problems with people Money Laundering” end quote.
un Real. To say the least, I will never, ever set foot in a Chase Bank. as long as I live.
feel free, but this individual posing as a professional banker, was jaw dropping appalling.
***Buzzer

I’ve only ever had reason to go inside once, but this is still my local branch, when I need to use an ATM. Inside is nice enough — I hope to never have to go into the nearby Bank of America, which I’m sure feels like a cave.
The ATMs function as expected, although given the Walmart customer wannabes that shop at the Safeway in the same complex, I’m always a bit cautious.

This is a tale of two banks. They are located about 100 feet away from one another across a parking lot, in the same Rockridge Shopping Center, and both are part of evil financial institutions that are too big to fail. I do business with both.
I had decided to pay a substantial amount to reduce the balance on some credit cards by breaking some money out of a money market fund. This meant I had to write checks to each of these institutions and decided, rather than mailing the checks, that I’d go just pay directly at the banks.
First, I went to Chase, where I have two credit cards.
(1) I think it’s a former WaMu location, but it’s very nicely decorated and laid out. And they have a table at the entrance with free coffee. Kind of unexpected. They also always have candy for my kid.
(2) They had multiple tellers available.
(3) The person who gave me service was efficient, kind and funny. English may not have been his first language, but he spoke it perfectly.
As long as I’m being bent over by a bank for my admittedly-​terrible credit card addiction, it’s nice to know that the experience is not entirely unpleasant.
Then I went to B of A. I can’t even write a Unilocal review for the location, because I can’t find the 5148 Broadway location on Unilocal.Plus, I’ve also already written a scathing review for another B of A location. Compared to the Chase experience:
(1) The interior of this B of A is the morale equivalent of banking in the former Soviet Union. Could they have made it more ugly and dismal?
(2) It’s also located next to a Boston Market location. And it smells like feet. All day.
(3) They had one teller. She didn’t seem inclined to work. She wanted to gossip with someone while a line was forming, about eleven people long while I waited.
(4) She told me that my payment was past the due date. Uh, I already made a payment online, which was on time. She didn’t seem to hear me. She kept telling me my payment was late. Finally, I asked her: so you won’t accept this check then? And she said it would be late. Because telling me six different times while I was trying to tell her I’d already made one online was how she communicated.
(5) English wasn’t her first language, either. Or her second. She was completely fluent in bitch, however.
(6) Then she got mad because I was paying a personal loan as well as a credit card. And the personal loan doesn’t have a plastic card associated with it. She wanted me to slide the card through the terminal. Uh, there’s no card. It’s a personal loan. She couldn’t manage to punch the loan number in, kept telling me the loan wasn’t with B of A. Idiot. I had to go to another branch to complete the transaction.
Dear Chase:
Congratulations on making Bank of America look so dreadful. That’s why I keep my money with you and not with B of A. You’re still a member of the evil empire and my APRs are still too high, so you cannot get five stars, but I appreciate that you’re still making an effort at customer service and I see your nice employees having lunch at the Thai restaurant I love (Sabuy Sabuy) on College a lot. And your bank smells nice.
So, thanks.

The mortgage loan dept. sucks. They are incompetent, careless, and provides horrible service. We have closed all our accounts with Chase.

At first I was like, ummmm I feel like I’m in shady Oakland. again ahhh.
But when I stepped in, everyone was so friendly and I felt soo… safe!
The bank teller helped me relatively fast.
No complaints — fast, professional, personable service: D

Great customer service – I miss TD with their free penny arcade so I had to do the old fashioned coin roll. The rep kindly got me some wrapping papers so I could throw in my loose change and cashed it all out for me, even when I didn’t have enough to fill them. I appreciated that. Also in a plaza with Jamba Juice, CVS, and Starbucks, so tons of parking as well.

Not a big fan of big banks in general… but customer service at this location rocks! I was completely blown away by how helpful everyone was at this branch. While I never had rude service at Chase, the employees as this location really surprised me when you realize that every employee’s intention was to help you do what you need, with a smile.

Chase Bank as a whole is horrible. They CHARGE you to use YOUR money and don’t give you anything in return. And I thought *I* was a pirate. Egad! Back when it was Washington Mutual, they had these wonderful things called FREE CHECKING. Not with Chase. FREE? HA! Not in their vocabulary. They’ll charge you whether the funds are in your account to cover it or not! I thought I would be smart — remove the funds prior to the service fee, right? Wrong. They charged it anyway, overdrawing me in the process. So I called them up.
They wouldn’t close it because it was overdrawn. I told them I was overdrawn because of their stupid service fee — a fee I never agreed to be charged, never signed for, initialed, accepted, or until they did it to me the first time, was aware of!
After I read them the riot act, they reversed it. I then ordered them to close the account, and here’s the ironic part — they’re mailing me a check for the balance of 13 cents.
Do yourself a favor — go with Union or Mechanic’s. They’re small and they at least pretend to care about the person, not the dollar amount.

Although I preferred this bank when it was WAMU, the transition to chase has not been as horrible as I anticipated. Yes, finding parking is extremely difficult (but it always has been). The lines are usually pretty long, the tellers are quite pleasant, and the fees are outrageous. It may be time to switch back to Bank of the West.

The tellers are all nice, this is the best branch in oakland.

5 stars goes to Chase Bank as a corporation. Although I carefully selected which Branch to attach my review to because this Broadway location is my favorite Oakland Branch. Very nice employees, never too long of a wait, and they are not Bastards like they are at the Lakeshore Branch! Oops, excuse my french!
Anyways this is not a review about how much I hate Lakeshore Chase. It is about how much I like the idea of Chase’s restricted checking account. Let’s face it folks we all know someone, a friend, or a family member, of your BFF’s BF, or maybe all of the above. You know the type. They’re financially challenged. They always seem to need a check cashed, a credit card to buy something on line, and they make all their payments in cashiers checks, money orders, and checks drawn of their parents accounts or your BFF’s. Basically they don’t qualify for a checking account because they screwed up one or more accounts in the past by running up 100’s of dollars in fees and then pretending they’d closed their account cuz «they didn’t like that damn bank».
Two of my five siblings are these types of individuals. One of the two suddenly wants to be responsible and have a checking account again. I’m stupid enough to fall for it so off we go to see if I can help him get an account. «No» from Wells and BoA. «Nope» from US Bank. And a resounding «Hell No» from the credit unions. So, since I have a chase account we decide to go see if I can open a savings account that he can be an authorized user of. So he could at least cash his payroll checks.
«Well we can actually get him his own account» the Chase banker says. Turns out Chase has restricted checking accounts. It’s pretty much like any other account with 3 exceptions designed to keep you from screwing the pooch, again. Exception #1 is– all deposits must be made at the tellar. This rules helps ensure that these rocket scientists are not depositing bad checks, empty envelopes, or fake cash. (Trust me it’s been done!). Exception #2– you can only make purchases with your check card if you have over $ 100 in your account. So if you have $ 102 and you want to buy a pack of smokes it ain’t gonna happen. Exception #3– you have to get a check drawn off your account by a tellar. Once the check is drawn you will not have access too the $ unless you bring the check back and cancel the transaction.
After 6 months of good behavior you are welcome to see if you qualify for a less restricted or not restricted at all account. Eventually you will become a normal banker again.
This review may seem silly but think of how many people have had $$ problems the last few years cuz of the poor economy. I really think it’s great that Chase has found away to help everyone have a checking account. Good for them!

I should really have better things to do than complain about Chase on a lovely Saturday morning. Today is a good day. But Chase has become a nightmarish spiral of disappointment and frustration since it acquired Wamu. I’ve really only been inside this branch since it’s so conveniently located (parking is an entirely different nightmare), and this is mostly about Chase the Corporation, not so much Chase the Branch, but I have to complain somewhere. The staff here is alright, and nice enough, but they were a little aggressive about pushing their «rewards» debit card when I went in recently to open a new checking account. Eventually I gave into fatigue and apathy. Maybe in about 5 years when I finally earn enough points I can redeem them for a $ 20 Starbucks gift card. Also, for absolutely no reason, they decided to change my savings account to a money market account without even telling me. I found out by checking my balances online! What I learned is that Chase savings accounts are all pretty worthless unless you have $ 100,000 balances, and yield like 0.01% interest. Seriously? .01%? Also, you only get 4 online/​telephone transfers per month, and then you have to pay $ 12! I’ll take «Ways to ‘CHASE’ customers away» for $ 1000, Alex. But to throw them a bone, Doris was very good about following up with me to close my other account. She also advised that I can get single checks at the counter instead of ordering them — really helpful since I use checks to pay .01% of my bills.
Essentially, I hate Chase. It’s turning into everything I hated about Bank of America.