Planned Parenthood

Really great care! The front desk staff is professional and courteous. George did my testing today and he was so kind, careful, positive, understanding, and patient. He worked to make sure I understood the cost and chose the services that fit in my budget. Thanks PPWO!

This Planned Parenthood has been helping me for years. The nurses have always been kind and supportive. Sometimes the wait time is long, but I think that’s understandable considering it is a public health institution. Additionally, the TV in the waiting room is fairly loud. Overall, I feel so grateful to West Oakland Planned Parenthood for getting me the services I need in a professional manner. I donate whenever I can and I hope others will do the same.

This is an amazing planned parenthood clinic. It’s very conveniently located in Oakland by the West Oakland BART station and there’s street parking. The staff is the friendliest I’ve encountered and they are very good with giving appointment times. They listen to your needs and they truly let you know what you need to do.

Since moving to Oakland from Livermore, I switched from the San Ramon location to this Planned Parenthood and have been completely happy with the change. While it may not be in the best part of Oakland (definitely not the worst), you would never know once inside.
My first visit was to renew my birth control. Super simple, but there was hardly a wait. I had made an appointment and was a few minutes late so I thought that I would be waiting for a while, but I was in and out of there in less than 40min! On a first visit! Totally unheard of in my previous experiences.
My second visit is the main reason why I wanted to write this review in the first place. I went in there today in a «WebMD Frenzy» convinced that I had HIV. I had no specific reason to believe that I did, and as far as I know I’ve never even been exposed. Still, I had worked myself up so much that I went in there in a panic. Nikita (I’m sure I’m spelling her name wrong) was my nurse. She was also my nurse for my first visit. The first thing she told me was to stay off of the Internet, which is incredibly sound advice, but then we spent the next twenty minutes talking about STD’s and how they don’t have to be the end of your life. We peppered in some gossip and lamented about how we both worked in the restaurant industry. Sometime during our conversation my leg stopped shaking and I semi accepted whatever the outcome was going to be. Long story short, even though my outcome was INSANELY ideal, if it hadn’t been I would have been so grateful that she was the one who would have been there to walk me through it. Thirty dollars is so worth the peace of mind. Thank you, Nikita!!! (again, I’m so sorry if the spelling is wrong!)

Had a really great experience here. Came in during the late afternoon for a walk-​in and they were able to do my paperwork and see me right away. The person who worked with me was extremely friendly, professional, and competent — answered all my questions thoroughly without talking down to me. I definitely plan on going back.

This is the cleanest, nicest, most organized PP I’ve ever been to. I love that it is so easy to get appointments; I can often go the day I call. The staff are amazing! There was one medical assistant with short brown hair who really helped me during my IUD insertion.
I find that it is much better to work with planned parenthood than the gynecology office I had previously seeing. Keep up the good work planned parenthood!

I have been here many times, staff are always cheerful and helpful. I dropped in today and was in and out within 15 minutes. The office is always clean and no one is loitering around the front area. I would highly recommend this office!

Nice staff, but long wait times. I don’t know why I make appointments because I always end up waiting over an hour to be seen & then wait some more when I get inside a room.

I do not recommend coming here. I made an appointment to get the Mirena IUD and the experience was awful. I got an infection after the first failed insertion attempt. They prescribed me medication to take before going back to try again. I took it and they couldn’t do the procedure because I have gotten what they labeled as Cervicitis. They accused me of having an Std and tested me which came back negative. They refused to accept responsibility for causing my infection. I did not leave my last appointment with them with the Mirena I wanted.

If I could give more than five stars, I would. After my birth control prescription ran out I called my doctor to get a refill and found out she had retired. With only a few days before I needed a new script, I turned to planned parenthood for a quick appointment. They were able to get me in on a Saturday without trouble.
When I got there I immediately noticed how immaculate the office was. The waiting room was comfortable and I was seen within 30 minutes (which is remarkable considering they take walk-​ins all day as well). The nurses and clinician were all absolutely WONDERFUL. They were comforting, understanding, and actually had real conversations with me, unlike the majority of offices I have ever set foot in. They looked like they truly enjoyed their jobs and it reflected in how they treated their patients. They are also up to date on all information in terms of gynecology because they are seen in the public eye so often.
Everything was covered by my insurance, which was nice. I will be coming back in the future for all my gynecology needs!

I have been a patient here since moving to Oakland early last year. Each visit leaves me feeling refreshed & gratified. Every single person on staff has been incredibly helpful & friendly. Just the other day, they apologized for being a bit behind schedule, yet they never made me feel rushed & still took the time to answer all my questions thoughtfully. I am very happy to have access to such a personable & reliable service for my reproductive health. Thank You!

By far the most organized planned parenthood I have ever been to. My appointment was easy to make and I was able to get in and out in under an hour. Wait times were short and the staff were all super friendly. The facility is clean and new as well, which gave it a very comforting and professional feel. I’m relieved that this is the local planned parenthood in Oakland.

I can’t even begin with how great of an experience I’ve had with this Planned Parenthood. The facility is very clean and kept, the staff is very polite, sweet and knowledgeable. The waiting time basically equates to how long it takes you to fill out basic paperwork, no time at all. They take discretion seriously with their clients which I really appreciate. They are very professional and honestly give great advice. I wasn’t entirely sure about my healthcare situation and they went out of their way to make sure I was covered. I feel very safe and confident going here. I highly recommend this location to anyone, I have absolutely no complains, they are amazing.
Thank you Planned Parenthood for everything you do! I appreciate all of you so much, thanks for being there for all women and men alike.

Wait time is terrible! Having to wait in the waiting room for 2 hrs!!! Yes 2!!! And then more in the room smh!

First of all this place is very clean. The floor in the lobby is this some type of pebble tile and there is always a movie on the tv.
There is some waiting but I believe it’s because they try to service their walk ins.
They have been very helpful in answering questions. I’m always able to get my birth control when I need it, even if they call it into a pharmacy for me. My bill has been related to my income so I don’t pay when I can’t and I leave donations when I can. I have nothing bad to say.

Pros
— Really friendly staff
— Near BART
Cons
— Bathrooms are dirty (kind of weird for a health clinic…)
— Appointment time apparently means nothing, I was seen an hour and a half after my scheduled appointment (that I made MONTHS in advance) while walk ins and appointments after mine were taken back. What a waste of an afternoon!

Simply amazing. If you’re stressed out or worried, give yourself some relief and go to this Planned Parenthood! Ask questions. Be honest. Feel safe. Get the care you need (for free even!) The staff is super friendly and helpful – I felt really scared the first time I went, but it really wasn’t bad at all! It feels good to know there is a community out there to help us with subjects that are seemingly taboo.
Also, walk ins are allowed, but I’d call and make an appointment. The wait can be a little long, but you get as long as you need when youre with your doctor.
Close to West Oakland Bart, pretty safe area to walk in in the day time.
Hope this helps! Sending you boys and girls out there a hug, I know these topics can be scary.

I can’t complain! Convenient location, professional staff, AND, most important for my erratic schedule, they accept walk ins. Twice I have arrived at 8:30 am, and been seen and checked out by 10am. If you come later in the day, I don’t know if they will be able to see you.
I make $ 1400/​mo, and I have to pay out of pocket. Each of my appointments cost less than $ 100. Reasonable price I think.

Nice appointment system, fast and clean and so kind.
Totally forgot! A lots of free stuff ;)

I lack health insurance because our government chooses not to care for it’s people in this fashion.
But fortunately there’s Planned Parenthood for all my feminine needs!
I had not been to this location before, the nurses and doctor were all absolutely sweethearts, very informative and since I fit in their bracket for free services, it was a big relief since I wanted every test under the sun performed to get a clean bill of health.
It’s in a bit of a sketchy location, but safe enough during daylight hours.