Patelco Credit Union

I really used to like this branch. I’m not a Patelco account holder, but I have an account in St Louis, MO with a shared branch. I always found Patelco extremely helpful, with good customer service, easy access to funds, and to alleviate confusion, they started doing complicated transactions at the counter instead of making you fill out confusing deposit and transfer slips that you’d undoubtedly mess up. Great idea.
Then, something happened. Their customer service became a little less friendly. They aren’t jerks or anything. They’re just ‘meh’. Then, they built this fortress of solitude across the counter. This further distanced the customer and teller. Sometimes I wonder if they are trying to keep someone out or someone in. During my interactions across the plexi-​glass, I almost expect at any moment the teller will slide me a note saying they are being held against their will. Finally, they stopped doing shared branch transactions (except at the ATM). Back to confusing deposit and transfer slips.
So, I no longer use Patelco and have to drive over to Alameda to use the shared branch there. Which I guess makes everything above a moot point.

I recently got my auto loan through Patelco. The rates are and the staff is really friendly. They were flexible followed up well and completed everything. If your looking for better rates on your savings or lower APRs on your auto loans this is the place.
Only drawback, is that they still are not able to do things electronically all the way. You will need to go to the bank and complete paperwork.
Kudos to Nicole, Jonathan and Bill for working with me on my car loan.

I work nearly 15 mins away via cycling from this location. I was rerouted about three times on my GPS as I am not from this area. It also did not help that is was in a cutty location tucked away from the busy street of Broadway. But I actually like the location it’s not too busy for car drivers that don’t want to deal with the hassle of finding a parking spot. I didn’t not have my Bike lock but the security guard was so sweet. Despite it being his break he watched my bike outside. The customer service was excellent I’m thankful that I know of a patelco near my job. I will definitely be back!

No longer a shared branch as of April 30^th

I’m giving them an extra star for reaching out to me and making amends. The solution was to activate a check deposit feature on my mobile app. That solution minimizes the use of ATMs and reduces visits to any of the branches. There are still service issues at the branch, thus the three stars

Jonathan helped me with a complicated transaction and displayed the utmost professionalism and consideration. I am very grateful.

The branch manager, Marguerite Hughley is one of the most pleasant bank managers that I’ve ever had the pleasure of dealing with. …Going through a home loan process can be stressful, but she immediately put me at ease with her thoroughness and professionalism. She was extremely knowledgeable and patient. Based on this interaction and our conversation, it was obvious that she has this same level of enthusiasm and commitment for running her branch.
Thanks Marguerite!

These folks are the best. I routinely show up without my glasses not remember account numbers for SF Fire or PD or Xerox. They never laugh, ok, well they do laugh but once they’re done laughing that always find the account numbers I need. They move money around. They never judge and they never ask questions. I play poker. Sometimes I win. Sometimes I lose. No funny looks when I make deposits. No funny looks when I move money between accounts. These folks are wicked cool.
Highly recommend this institute and this particular branch. I have a few banking relationships but this branch is by far my favorite.

I absolutely love this branch! I recently opened a account here and I must say their staff was very helpful and informative.

LOVE THIS BRANCH!!! So considerate. I’m literally typing this in the branch after hours.
I pulled up right as the clock turned five jumped out of my car ran to the window looked at the officer looked at the teller… They were closed. I turned around, dejected, head hanging low as I heard a faint voice… It was the security guy (Joseph) telling me that my day had come. I would finally be excused for being a procrastinator!
I’ll always come back to this location and this location only thank you Kairo, Joseph and Miss Huguely … love you!!!

Look I hate this capitalistic system just as much as the next guy, but I gotta say, I had the best experience at this branch with Angela. She was so thorough and personable as she coached me through cleaning up my credit report. Because unfortunately if there’s anything this backwards system has taught me, it’s that I’m only as good as my dang FICO score. She approached this topic with so much humanity and grace. Never did I feel pressured, judged or «sold» to. She was able to suggest and put forth a plan in the right direction. Thanks to Angela and Patelco I’m now on my way to securing my financial future without feeling totally corny about it. I look forward to banking here and breaking up with the big banks once and for all!

I went to this Patelco branch to learn more about their services. The entire staff and the assistant manager Angela Richards made me feel welcome from the moment I stepped in. You can tell excellent customer service is high on their priority list by the simplest actions they take. You can’t beat a cold water on a hot summer day! Angela took her time in explaining all their services. She helped and worked with me in my auto refinance. She was able to match other rates I had received from a different bank. She gave me all the details on my note and gave me an advise as well. I was pressed for time due to a planned travel, and I was honestly amazed by her patience and commitment in expediting my application to finish the process before I left. I was really happy with my refi, her service and most of all to know that I now have a bank I can trust.

I had a car loan with Patelco several years ago and when it was time for a new one, we knew it would be Patelco again. In applying online, the application was received to some headquarters in Illinois. It was working out fine until I couldn’t contact the person in charge of processing the original application and the dealer needed their check. So I walked into the branch with a limited amount of time and Ms Marguerite Hughley sat me down in her office and finished everything right there. It was such a relief and she was so kind, patient, and clear with the details. Beforehand, we had sold the vehicle and the buyer also got a first time loan with Patelco-​at this branch, they were not as welcomed elsewhere. They did not speak perfect English and yet everyone was treated with the same respect and dignity regardless by Ms. Hughley and the rest of the staff that we encountered. Thank you Patelco for a painless selling and buying experience, we are very happy with the results!

In the beginning I was very skeptical of opening an account with Patelco. Only because I was previous dealing with the big dogs like Wells, and BofA. But I must admit, starting an account with the credit union has been a great experience. The staff is awesome and always gives me the royal treatment when I arrive. Now dont get me wrong I’m not saying they whip out ballons and red carpets, but it almost feels like they do hahaha. I just appreciate that there is a since of friendship upon arriving. From the security guard to the tellers, everyone always seems to say hello and acknowledge me and I respect that. One of the managers, I think Ms. Richards, has really been helpful by going above and beyond, providing me with tips to better my financial life. She has assisted me with the switch to save program which refinanced my car giving me a lower interest rate, which in turn lowered my car payments, which means, YEAH-​more money in the bank!!! She was able to help me lower my interest rate one of my credit cards and just all around helpful. I am thankful. I would definitely encourage anyone to visit the branch and open up an account with Patelco. I have had nothing but awesome experience.

Terrible bank. It seems that every time we try to accomplish something with our accounts, it is a huge ordeal, or it’s just impossible.
Initially they seem like a friendly, smaller branch bank compared to some of the larger ones across the USA… a smaller company wanting to help their customers.
If all you need to do is very, VERY basic banking, Patelco is fine. As soon as you need to do anything beyond the basic, it becomes a huge fiasco. Basic things like depositing a cheque or using a credit card from anywhere other than the USA is actually impossible. Their system isn’t equipped for that, even though they are universal methods of payment.
Would NOT recommend.

I have been a member for about 3 yrs now, thats not long, I have had some problems in the past with my credit.
On, Thursday January 30, 2014 I went in to speake with Rasheeda about an offer I recieved via email. I applied for a Credit Card to transfer my highest finance charges to a lower one. Due to my Credit history they were not able to give me the full amount I needed but once I explained the situation she was kind enough to make a phone call and speake to a live person. That person she spoke with understood my situation as they were able to give me the amount I needed. With that being said, they are saveing me almost $ 8,000.00 a year in finance charges alone.
I was very very happy they were willing to give me a second chance to clean up my credit and get re-​established.
My parents has always told me to sign up with a Credit Unions due to Credit Unions always has the lowest rates on stuff.
I am please to be a Patelco Credit Union Member not just because they just helped me but I have access to my money at any 7 – 11 and you know they are pretty much on every corner, any Bank of the West when I only have enought to take out $ 15 or $ 25 or $ 30 dollars I may not always have a full amount to take out $ 20.00 incliments.
Rasheeda you did me good thank you very much for your help
Lisa B.

I was a bit nervous about opening an account at this location due to the Unilocal reviews but I had quite the opposite experience. Tashae was very personable and provided great customer service. Even as the branch was closing for the day, she never seemed rushed. Can’t say much about the other services but if my first experience is any indicator of future experiences, I think we’ll be happy with Patelco.

Credit unions rule! However, this ATM seems to be down when I need it. When I have to go inside to conduct a transaction, I find that people are VERY slow — it’s as though they are trying to communicate to me through a 3′ thick block of ice and they are very cold and sluggish. I’m not sure why — perhaps turnover results in a lot of new tellers. Just be prepared for your simple deposit of cash to your account to take some time — even the cashiers can’t hear properly through the bullet proof glass, so take some time to write down your request clearly as a backup so you don’t have to repeat your account number and name 4 – 5 times.

I love credit unions and especially patelco. The provide great service and are available to talk anytime. I wish they had more branches, but ATMs are abundant as they share services with other credit unions.
Also, someone said that the ATM was inside and inaccessible during certain times and that is incorrect. It is outside on 22^nd street. I have used this ATM many times late at night.
One problem that I see with Patelco is that they do not have late enough hours to accommodate traditional working hours. But, they are very responsive via email.
Overall, Patelco is A1 and I highly recommend them.

The staff at the Patelco 22^nd Street location is continually curt, but I was just yelled and then summarily ignored by some older woman who sits at one of the non-​teller desks. Why is their staff so unfriendly? Why do they make customers feel like we’re a chore to help?
One word for their customer service: TERRIBLE.
I’m a member of another credit union in the system and was thinking of moving to Patelco, but with treatment like this, no way.