Golden 1 Credit Union

Super nice place to bank. The staff are very helpful, since I cannot always remember the several account numbers I have! I got a really good rate on a car loan (4.5%) and painlessly deducted from one of my accounts. Three stars only since they close M-​F at 4:00PM and not open on Saturday.

I recently financed a car through them. It was lost in a car accident when it was 9 days old. My insurance paid 97% within 4 days, and the gap within 3 weeks. I was left with a small balance, which I didn’t know until I got several RUDE collection calls. I went into the branch in Hayward to discuss this. In spite of receiving 98% of the loan being paid off within 4 weeks of getting the loan, they reported me to the credit union for not making a payment! I had already financed the replacement car through them, but NEVER again. I though the big banks were heartless, but these folks are heartless, too.

There is always only one teller window open each time I’ve had to go in and one account rep. I had to close an account with barely over the minumum in it. The teller can’t close the account, and I’m told to either close it online and have a check sent to me (God knows when) or wait at least half an hour for the account rep. I don’t apprecaite the «take it or leave it» attitute either. Whatever happened to customer service? This CU apparently doesn’t have it. There are tons of other banks and credit unions around the area. I had thought of opening my checking account here but if they’re going to be so difficult about closing a small savings account, I think I’ll go elsewhere.

This is my local Credit Union! OK, what pushes it to ‘fan’ level is going to have to be PROXIMITY, since I work at this building site! But I will say it is nice to go to a small credit union where the fees aren’t ridiculous and you get personal service.

Check Unilocal for all the Golden 1 locations. Horrible reviews all around. This is the worst credit union and all the branches and service are terrible. Run the other way!

Golden 1 Credit Union is a little hidden… but it’s there!
i had a hard time finding the place and just in case you do too. i’m posting it here on Unilocal.located on 111 Grand Ave in the CalTrans building. first floor. to your left. it’s a bit of a hole in wall compared to the rest of the building but the service was top notch. i wish they all wore name tags so that i can give them all a shout out here but to DEANNA and the crew at Golden 1 Credit Union at this branch, THANK YOU for your excellent service.
call them and they also have a pretty good customer service over the phone at the main office in Sacramento. CAROLINE (sp) and Delphin (sp) were very helpful today. EDWARD’s customer service however was RUDE and talking with him just went in circles. just because you say sir at the end of every sentence doesn’t make you polite. and hanging up on a customer is never acceptable.
so call or visit they are great. i’m optimistic and one bad apple doesn’t ruin the bunch.
until next time,
cheers