O’Reilly Auto Parts

Kimberley went above and beyond to make sure my boyfriend got my money’s worth with his rotors. She provided the best customer service he’s ever experience at any O’Reilly. It’s always good to be safe than sorry!

These guys are truly outstanding: I came in completely bewildered as car maintenance is not my strong suit. Lucky for me, Ronnie gave me all the guidance I would ever need and even came out to my car to take care of the problem for me. Super professional, very friendly and just a pleasure to work with.
Many, many thanks!

They usually have what I need but the women behind the counter are the absolute CRANKIEST people I have done business with in a LONG TIME. Consistently cranky! I would go elsewhere if it weren’t so close.

most of the guys are great here and i love working on the lot but i think they get a little frustrated when you have too many questions or if you don’t know much about cars.

First, Unilocal is wrong — they are open on Sundays. Second, I have to give props to Robert who works here — we stopped to get windshield wipers for my car, and my husband was putting them on in the parking lot. Robert, who had checked us out, was walking by and offered to help and put them on for us in like 30 seconds. What a nice guy, and what great service!

I came here to get floor mats for my car. I was thinking about ordering them on Amazon, but I wanted to make sure they fit. They had a pretty big selection, and they were totally cool with you taking them out to your car to see if they fit. The guy at the front was chill and helpful.
Can anyone explain why O’Reilly has those weird invoice carbon copy receipts? Is it to make you feel like you’re at a car shop or something? It was sort of weird. Also, all the guys working in there were singing along to the Big Butts song on the radio, which was both fun and jovial and made me feel a little uncomfortable for my SO who was with me. She was fine with it, so why not whistle while you work. I’d probably take that over the Coldstone singing.

I feel like there is always something wrong with my car. When you’ve got a 68 barracuda and an 01 jetta, the problems are weekly. I special order a lot of parts for my barracuda and they always seem to get there pretty quickly. The lines can get silly at times and their computer system was created in the 80s but they always seem to have the parts I need to get my cars moving again. If you can get over the feeling like sketchy things are happening in the parking lot, this is a good place to pick up parts.

Tony, my man! I was stranded. Don’t know cars for sheeeeit, and he saved me, helped me through it, even let me borrow tool s to. Barbera is also off da chain. Thanks yall! !!

I needed a new battery for my car. They checked my old battery for free, to ensure that I did not have a solenoid or alternator issue, and disposed of said battery for free, no questions asked.
They were open today, on Thanksgiving, and the employee I worked with gave me a layman’s breakdown of the two replacement batteries available, specifically why one cost more than the other.

Needed some misc screws for license plate installation and stopped by O’Reilly’s. I was greeted by Kimberly warmly, and she helped me obtain the parts despite my uncertainty on size/​length. Bottom line, she helped me as though I were spending $ 1,000+ at the store, and it’s this type of customer service that helps companies succeed. I trust that mgmt will take notice of her contributions and reward her accordingly as she’s an asset O’Reilly’s.

This store has the highest percentage of people working on their cars in the parking lot. It’s a smaller store, but it has most things you’ll need. I’ve come here for oil, antifreeze, thermostats, and more. They help you find what part fits your car, but there is often holes in their stock.
On a related note, 8 out of 10 times I’ve been here there’s this sketchy/​aggressive/​nice middle-​aged guy that offers to restore your headlights with his ‘special solution’, and then offers to fix your cars various dents and paint issues. He’s always driving an old car in horrible disrepair with his significant other in the passenger side. I’ve seen him at CVS/​top dog too, and let him do one of my lights. It looked the same the next day despite him saying that it would be permanently better — things just look better wet. I would recommend going with an actual shop, or better, looking it up how to do it on your own first rather than taking him up on an offer. I wonder what the store people think of him.

At least they are consistent, as well as (unfortunately) the closest parts store to my house. Called to confirm the part I ordered came in. When I arrived literally 10 minutes after my call, the clerk (let’s call him «S’up» for his laid-​back «whatever» style of customer service) could not locate the part and had never heard of me. Meanwhile, another clerk overheard us and brought out the subject part while «S’up» was claiming I must be mistaken about ever ordering a part.
the most amusing thing about this store is that although many of the clerks are clearly inept and computer illiterate, they treat customers like the customers are the idiots.

Dont even call them,
they wont pick up the phone.
If they do because you make it rign plenty of times,
then expect to be placed on hold for 1 hr.
When they get back to you,
they will do the same thing over and over.
That is called, very poor customer service.

Eric was SUPER helpful and nice. Walking into an auto parts store can be really intimidating but Eric was very helpful and made the whole experience great.

Went in to get a new headlight since mine burned out. I called before to check and see if they had the exact one I needed, and they were very helpful and checked that they had it in stock. Went in about an hour later and the guys at the front were super helpful, really friendly and even helped me install it! I will definitely be going back. Thanks guys!

dropped in to buy «socket bits», or whatever they are called. car screws are so complicated now an ordinary screwdriver won’t do.
sale was on a small selection (9.99), went for a bigger selection (16.99) on associate advice. fab service. not sure about the price being reasonable so it’s 3 stars.

I went in to get a specific item. Someone immediately helped me, recommended a brand, backed it up in detail with his experience trying several brands. The experience was only enhanced by a customer being there who’d just used the brand I was buying. The dude helped me out in the lot and did the work for me. It was a real small town friendly experience. Kind of made my day I have to admit! I’d definitely recommend. Great location in the middle of Temescal /​Rockridge.

Probably the best service I’ve ever had at an auto parts store!
I have a 12 year old Jeep that is always needing a part or filter or something. This time it was a 1.5″ piece of tubing that caused the Jeep to fail its smog check for being cracked. Arrgh!
Having moved to Oakland from LA, I had no experience with any store up here, so I headed to the closest one. It was bustling with business and the clerks were EAGER to help customers. Stepped up to the counter handed over my tiny piece of hose & in less than 5 minutes I was out of the store… with a tiny replacement piece of hose.
Next time the Jeep has a problem, I know where I’m headed first.

I was sick, my car alternator needed to be replaced, and I’d had bad experiences at this store in the past: struggling to get someone’s assistance, half-​dead/​asleep sales people who looked like insomniacs that hated their job. I walked in dragging my feet…
As soon as I walked in this time though, I’m greeted by an African-​American gentleman who was putting on his best Irish accent: «Top o’the mornin’ to ya, Lass! Welcome to O’Reilly’s!» He kept the accent and cliché Irish slang/​phrases going the whole time as he helped me find exactly what I was looking for and assured me that my friends and I could replace the part ourselves. He was so energetic and silly, while also being professional.
I was feeling like crap when I walked in. I walked out with a smile on my face and exactly what I needed – with a lifetime warranty too!
I don’t remember the guy’s name, but he deserves a bonus or something.

I went in to purchase «The Club» since my old-​model Toyota is apparently very easy to steal. When I walked in, all 4 people working at the counter were busy with customers, so I didn’t receive a «hello» or eye contact from anyone. I wandered around a little looking for my needed device and after the second pass by the counter, one of the Fab 4 asked if I needed help. I told her what I wanted and she not only told me where it was, but walked me to it and explained how the 2 models differ so I could make an informed decision on which was best for me. She then told me to find her at the counter once I had decided and she’d ring me up.
The store appeared to be well-​organized and stocked with the essentials, with signs over each aisle to help shoppers locate things easier.
Overall, a positive experience and helpful customer service. I’d go back…