Nit Pixies

The manager is rude and sarcastic. She greeted me by looking down on her papers and sarcastically asked what brought me in to the store. After looking at me, she said she wouldn’t work on me because my hair was too greasy. My hair hasn’t changed in years and I had gone to a lice removal place in San Francisco a year ago after getting lice from my daughter. They never said anything about my hair. Desperate because it was my day off and I couldn’t make the trip to SF, I asked that she work on me anyway. She told me to degrease my hair with Dawn dish soap! I don’t know why I did it, I guess out of desperation, but I went home and washed my hair with tons of Dawn dish soap and went back to a rescheduled appointment.
At this point the manager was gone and another woman was working. She told me my hair was too greasy and not to be surprised if I still had lice after she was done. I told her that at Hair Fairies in SF they had no problems with my hair and they did an excellent job! She then said they remove lice differently. The hair has to be dry and they comb out with a lice comb only. At Hair Fairies, they did it dry, conditioned, then used comb, shampooed and then dried and nit picked. I was surprised all they did was brush out with the comb on dry hair! There was no way they could ever work on my children’s curly and kinky mixed hair or any other hair texture that doesn’t do well when combed dry!
Since I knew my hair could take the nit comb dry, I told her to go for it. She very roughly combed my hair with the comb. She scraped my scalp harshly and yanked my hair hard. She worked on me five minutes tops and said she was done. She then said I had to pay 100 dollars for the hour! I asked her how could she be done if she only worked on my hair for five minutes. She said she only took out two eggs and found nothing more and that my hair was too greasy so if anything was in my hair, it slid away.
I tried to fight it but she said she was a professional and knew what she was doing. I paid the money and left feeling disappointed and angry for devoting my whole day to this place and giving then business.
Please don’t make the same mistake I made. Go to Hair Fairies in SF for the same price and much better customer service. Or go to any other lice removal place but not this one! This place has rude, lazy and racist workers who do a terrible job at taking out lice! I found a bug in my hair when I went home and knew that five minutes was nothing for what I paid.

Obviously, I had hoped to never need lice services, but it happened. I brought my daughter in to be treated for lice. I came along for a dry check, just in case. This place was nothing like how the website described it to be. There was nothing to keep my daughter occupied. There wasn’t even any music playing.
The woman who worked on her hair was rude. After treating my daughter, she said «I hope you brought another shirt to change into after we wash this out». I told her that I didn’t have one, and she responded with a sharp «well, then you’ll have to clean this stuff out at home or she’ll just reinfect herself if there’s lice on her shirt». I told her that this would have been great information to have when I booked the appointment, and she said nothing more. I then asked to purchase one of the plain white t-​shirts that were advertised on the wall, and she snapped back with «we don’t have them».
When the second employee came in, the two of them spent the rest of my time there talking trash about another employee (or maybe the owner?). It was unprofessional and made me very uncomfortable.
So, we both got the «treatment», which was supposed to be an hour each, but we were both done in an hour and a quarter. I worried that the woman was not very thorough, and these fears were confirmed later that evening when I combed live lice out of my hair. My daughter was still covered in obvious nits. Luckily, I had done my own homework and knew what to do: combing the hair and removing nits for many days, washing all bedding/​clothes in hot water, vacuuming furniture and rugs. Had I not known this, I would have been in trouble because this woman offered me no information AT ALL about what to do at home.
I ended up using an over-​the-​counter product, which actually killed the lice. It was waaaaay cheaper than this place.
When I thought the lice had returned 5 weeks later, I went to Comb it Out in Concord for a wet check. They were very thorough and very nice.

Nit Pixies saved me! I’m a teacher (and a mom) and yesterday I realized I have lice! I saturated my hair with coconut oil & tea tree oil, covered it and slept that way over night… but woke up and still had a really itchy head. Listened to my gut and headed to Nit Pixies in Oakland and They. Were. Awesome!
When I first walked in they told me they had no openings (a Saturday) to treat me but were happy to just check my head for me. After checking and seeing I had a pretty good amount of nits, they squeezed me in. My hair was throughly combed through, dragging out lost of nasty buggers! Then I was treated and sent on my way. The whole thing took about 40 minutes. They were also super helpful, informative and friendly. I even bought my own nit comb and now I know what to look for and how to deal with it.
If my husband & kiddo end up with lice we are heading right back to Nit Pixies. Thank you! Thank you! Worth every penny!

Went to the San Ramon location and Ashley was my BFF for sure! First and last experience at least I hope! She was very accommodating and educational. And the next morning received a call from co-​owner Dina following up on how we were doing and how their services were… That’s customer service! I am an HR Manager and know all about how you need to treat your customers and they are exceptional. Thank you, Thank you, Thank you!

I brought our whole family in to Nit Pixies at the last minute and they fit us all in. I even got the «double whammy» and two technicians combed my long hair out at the same time.
They were wonderful about answering all our questions at the time and are very open to answering our questions over the phone.
While the price tag is high the first time, they educated our whole family about treatment and prevention so the next time we got lice (and we did), we were able to handle it with confidence.
My children actually wanted to get lice again so they could go back and see the people there and watch their videos.
The first-​time combing is the hardest and most time-​consuming (and disgusting and frustrating). That’s the best time to go to Nit Pixies. (They manage to comb out hair without all the swearing that I usually do.) Then, you can handle the rest of the combing, vacuuming, and laundry that follows.
The lice comb and clips I bought there have been incredibly valuable. They are a must-​have in your house when you have children.

Every parents’ nightmare (one of them). Lice. When I started scratching my head, I thought I had a bugbite. But then, my husband mentioned in passing that one of our kids’ heads itched too. I googled «lice» and learned itchiness is a symptom. Upon inspecting me, my husband found nothing. I looked at two of our kids’s heads, nothing. Then, I looked at our eldest child’s head-​they were crawling! I still get goosebumps thinking of it. I called nit pixies that evening. The next day, they called back early and we got their first appt. Turns out, we all had it. I wouldn’t have had the time and diligence to comb five people’s hair until all nits and adults were gone. Angelique and Losa were polite, effiicient, sweet with the kids, and thorough. They showed me everything they caught, taught me how to use the comb (Walgreens sells combs, but one for nits and one for adults. Nit pixies’ combs catches them all) and made me feel like it wasn’t going to be such a hardship. Five days later, we did a recheck. So worth it to make sure we were all nit/​lice free. I bought a comb, got a complimentary bottle of peppermint spray and check everyone’s head weekly now. You can’t be too diligent with elementary aged kids! Thanks, nit pixies. And special thanks to angelique and Losa, though I hope we don’t have to meet soon at the salon — at other venues, yes. For lice, no. :-) oh, and for those who say it’s expensive. Yes, it’s up there. But SO worth it. Would you want to spend your time and energy nit picking hair? I wouldn’t. Even if I tried, it would’ve taken me forever to do my entire family, and I wouldn’t have been as thorough, that’s for sure.

A million thanks to Nit Pixies! My daughter’s preschool found nits, so I began the laborious & tedious work of shampooing, combing & picking her head of these nasty buggers. My hubby had them too and I did the same meticulous treatment on him, BUT what about me! My mate put all his efforts to combing me out but wasn’t cutting it. I definitely had nits because I was able to comb myself and pull several out but I couldn’t comb & look through my hair thoroughly, so I took a drive over to Nit Pixies this afternoon. They are the pros and what they do! I came in to just have my head checked but she found a live one within seconds. I got a full treatment, which involves combing out your entire head with a professional comb, applying a treatment spray and sitting with shower cap for ²⁰⁄₃₀ mins, and then the final shampoo rinse. It was so worth the money! They do not play around and get to work on your head to get rid of these annoying parasites. I couldn’t believe how many parents and kids were walking in.

Last week I got a call from my daughter’s school to come pick her up because she was diagnosed with head lice. Head lice are very contagious; if one person in your family gets them, there is a very good chance you all will. Given that this was my first encounter with the pesky little critters, I needed some sound advice on how to get rid of them
After a quick online search, I found there were really only a few options: buy an over-​the-​counter pesticide (Nix or RID) and do it yourself; try one of the homeopathic remedies offered online; or seek the help of an experienced professional who knows what they are doing. Because there were so many conflicting opinions about what worked and what didn’t, I opted for professional guidance and called Nit Pixies. They were referred by our school.
A nice health perk about Nit Pixies is they don’t use toxic chemicals during their extraction process. Their treatment begins with a fine-​tooth combing to remove any lice and nits that are attached to the hair. That’s followed with a 20 minute essential oil treatment that kills off any lingering bugs that may have survived the manual combing. Depending on the level of infestation, the whole treatment takes about an hour. When they are finished your scalp will feel like a million bucks.
The technicians are truly professional in every sense of the word. They are meticulous when combing out your hair, offering the same level of detail that you might expect if they were treating one of their own family members. While sitting through the delousing process they will give you a comprehensive education on how to prevent reinfestation. Because newly laid microscopic eggs cannot be removed with the initial salon treatment — WHICH THEY TELL YOU UP FRONT, it is essential to follow their aftercare instructions to the letter if you want to prevent a recurrence. While their process may not be perfect, it’s as close as you will find when it comes to the business of lice eradication.
From a cost standpoint, contracting lice can be an expensive proposition, both in terms of time and money. It’s not something you want to go through more than once if you can help it. From a value standpoint, I believe Nit Pixies is the best game in town. They charge $ 25 for a head check and another $ 75 for the extraction treatment. Even with the most diligent aftercare it’s possible that you may miss a nit or two. For this reason I would recommend going back five days after the initial treatment to ensure your scalp is nit-​free.
If you ever find yourself having to deal with a lice infestation, especially if you are a first-​timer like I was, please do your family and school a favor by calling Nit Pixies to help guide you through the eradication process. The money you spend will be well worth it. These folks are thorough and trustworthy. You and your family will not only leave with a clean scalp, you will also be armed with knowledge of how to prevent a future recurrence.
Lastly, I believe the negative reviews that were posted on Unilocal about this particular Nit Pixies location were from people who either didn’t follow the aftercare instructions and then experienced a reinfestation, or they are just — excuse the pun, nit-​picking over minutiae. You cannot be lazy about the aftercare, or in a few weeks you will be back to square one having to deal with this nightmare all over again.

This was such a disappointment. My children and I were treated here after an outbreak at school. The staff was wonderful; kind and very reassuring as they knew we were freaked out with our first-​ever lice attack. But that’s where the good part ends. Their website states (more than once) that they remove all lice and nits. This gets you in. When you get there in your anxious state, you sign a form that signs off that they may not be able to get everything.
I knew that we would need to check, check, and re-​check, which we did. And we followed all the directions as far as laundry, washing brushes, vacuuming furniture, etc. to avoid re-​exposure. And I was given a handout by the staff which states, «even under the best of conditions, a few lice or nits may be missed. What I did NOT expect to find (less than 24 hours after treatment at the salon) JUST AS MANY nits/​lice at home as they did at the salon (significantly more than «a few»). I’ll never know if we had bionic lice that multiplied that quickly, or whether the staff was not as thorough as they needed to be to eradicate the problem.
When I contacted them and told them of my extreme displeasure at the amount of lice we still had, I was told it was to be expected and reminded me of the form I had signed. I asked her why the website says that they remove «all» nits and lice when that is clearly not what they did. She said that they get all that they can see. I suggested that perhaps they weren’t as thorough as they could have been (since it was less than a day since they worked on us) and she got very upset. I asked her to re-​check all 3 of us (since I had spent ~$ 300 on the treatments). She said that was not possible but that she would consider checking ONE of us (not treating, just checking). She also said I should bring in the lice/​nits I had picked off over the weekend (!!!). I told her I thought her website was very misleading, and she again just copped-​out by saying, «well, you signed the form…»
I have now learned my lesson. The owners have a very comfortable salon with friendly staff. But they promise more than they deliver and give you a false sense of security. If we ever again have the misfortune to deal with lice, I will treat them on my own. You have been warned!

Nit Pixies is fabulous. What makes them great are the young women who work there. Losa and Angelique. They are right off of Mountain Blvd in Montclair. After a nit check at camp my daughter who had long think wavy hair, was turned away for 2 nits. I struggled with combs and chemicals for the next 12 hours before throwing in the towel and going online. I found these guys and brought my daughter in the same day. Losa explained everything to me and charged me very reasonable prices. Angelique is absolutely a forensic and thorough professional. She systematically got rid of the remaining nits including a single live bug under the special lights. She used a ridged high tech comb and worked through my daughter’s hair starting from the scalp all over her head. She then gave her an all natural treatment which is safe enough for babies. It is a nice air conditioned salon-​like setting and very kid friendly with bright colors on the walls, lollypops and movies on laptops for kids being worked on. Based on what they told me this could have gone south very quickly.
We went in for a follow up a little under a week later and were still lice and nit free. I looked at the container of what she found. It would have taken me months to find all the nits that Angelique found in like 45 minutes and there would have been more lice. They do this every day, all day long and have techniques to get everything out. Also their prices are nearly 50% less than the competition. We are going back every year for a $ 25 checkup every year –3 weeks before summer camp. It is such a relief to be done with this.
Love these guys. I can’t recommend them highly enough!

One of our children was treated for lice by another company, and then we visited the nit-​pixies shop for a follow-​up examination. Nit-​pixies examination was done so quickly that we didn’t trust it. We ended up booking the other company to re-​examine us.

I went to Nit Pixies when I first discovered lice in my kids’ hair. It was my first time dealing with lice as i had never had them as a child so, naturally I freaked out and ran to Nit Pixies as fast as I could. I cannot complain about the treatment or the staff, they were kind and the treatment worked but, the prices are outrageous and play on parent’s panic and fear. I walked out of there without lice but also without $ 250 after buying combs and spray in addition to the treatment. The combs work great but cost more than double what they go for on amazon. The lice «prevention» pray ($ 14 for 6 oz.) is just peppermint oil in water, I have started making it myself for pennies. Since our first outbreak my daughter has had lice one additional time and this time, I just used the shampoo and combed her myself and it cost me all of $ 20 and was just as effective.

Incredible service & value!!! Nit Pixies exceeded all of my expectations when my family of 4 showed up yesterday when the doors opened at 10am without appointments. They were incredibly helpful, professional, knowledgable and generous with advice and support. I would recommend them to every family who encounters lice and, at $ 25 per head check & add’l $ 75 for extensive/​thorough lice removal, I found it to be great value, service and peace of mind. So thankful to have found Nit Pixies!!!

These folks are are godsend! Jr. came home from his father’s flea bag apartment with nasties in his hair and we had to get them gone fast or he couldn’t go to school. We were in and out in less than an hour and all the live, yukky ones were history. We also received good advice to maintain and not get reinfested. Every parent of school age children should have Nit Pixies on speed dial.

We love them! They are efficient and kind and do the job!