National Furniture Liquidators

These guys are awful.
Pushy Rude Dismissive and a sense that you’ll be scammed in a heartbeat if you let your guard down.
Just walked out with a sick feeling in my stomach

We bought new bedroom furniture from these guys this past weekend and got a great deal. The guys at the showroom were really helpful, and were definitely motivated to make the sale.
I would have given them 5 stars, but they forgot to deliver the slats for the bed and ended up having to come back the next day. Hey, nobody is perfect.
If you are looking for a great deal, and solid furniture, you should check these guys out!

I recently purchased a bedroom set from this establishment. The furniture is nice, but the service was horrible. Below is a letter sent to the owner regarding my experience that I never received a response from. I would not recommend doing business with these people at all.
Kevin Pattison
National Furniture Liquidators
845 Embarcadero
Oakland, CA 94 606
Tuesday, July 27, 2010
Dear Kevin,
I am writing to file a formal complaint against your employee Armando. This is in reference to a recent transaction I completed with your company National Furniture Liquidators. I placed a bedroom set on layaway with your company in the beginning of March. Upon final payment, which was on 5÷11÷2010, I came into your facility and spoke with you directly about delivery of this furniture to my home. You stated that my purchased furniture would be delivered on Saturday, May 15, 2010 between 11am and 4pm.
I called in on Saturday morning (May 15, 2010) to confirm the delivery of my furniture and encountered a very curt and rude Armando. He stated that my furniture was scheduled to be delivered on Sunday and not Saturday. I attempted to advise that this was an error and was told a couple of different things. First he stated that he called me to let me know that the delivery had been changed to Sunday (although he first stated it was scheduled for Sunday period). When I asked him what number he called and left the message on he advised 510−508−1386. Well this number had been disconnected for over two months (so there was no way he could have left a message) this let me know he never attempted to call me. He then proceeded to tell me that the delivery driver had an accident, which is why my delivery had been delayed to Sunday.
At this point I proceeded to inquire about a refund of my delivery fee as I had already removed my old furniture and had to sleep on my couch that first night and did not feel that I should have to be inconvenienced again due to an error on your companies part for a second night. Armando kept cutting me off and then was so rude — he talked to me like I had a tail between my legs and like he was doing me a favor by speaking with me to confirm delivery of the furniture that I paid for from your establishment. Armando rudely told me it was my problem and that I should have informed you of the changed cell number, however, you also had a valid home phone number for me that no one used.
I asked him to verify my home address since the number you had for me was not valid. He stated apartment number 2 — when every record I have from you stated apartment number 1 — again he was being rude and curt. Also, Armando was speaking so badly and rudely to me that I hung up the phone. I proceeded to call back in an effort to speak with you or Will and Armando stated you were not working and that Will was unavailable. I stated that I wanted something in writing from him stating that my delivery fees would be refunded to me. Armando stated I didn’t need anything in writing and that I would get a refund in the mail in 10 days even though I paid for my purchase with cash. All of this was said in a rude, disrespectful and nasty tone. I advised I would be coming up to the store to get something in writing and that I was going to bring a male with me. (I felt that if Armando was willing to speak with me so rudely over the phone, that he would probably really treat me disrespectfully and even more rudely if I went there by myself). Armando proceeded to tell me” I don’t care what you do or who you bring up here with you sweetheart”. Well to make a long story longer, when I got there (a few minutes later as I live down the street) Armando’s whole attitude changed. He was now addressing me as Ms. Scott and promptly provided me a copy of my receipt stating that your company would be refunding my delivery fee.
It is unfortunate that you have an employee (Armando) working for you who obviously has no respect for women, or for your business. You’ve just lost a future customer, future sales and future referrals. I hope you do something to take serious action against Armando to avoid future complaints and lost sales.
Respectfully,

We bought a sofa, loveseat and sofa table from them this past weekend. I can’t remember the guy’s name that we spoke with, but I think he was the manager. He was very polite and easy to deal with. We got a GREAT deal on all three pieces. For less than what we were going to pay at a place in Berkeley earlier in the day for JUST a sofa, we instead were able to get all three pieces. Delivery was a flat $ 95. It didn’t matter how many pieces. They were also on time, and the delivery people were polite and friendly as well.
It’s not high end furniture, but it definitely meets our needs. Looks nice at a great price and built well enough to hold up to the beating it’s going to get from two young children.

So I heard they did hotel furniture liquidation in bulk for some of the nicer hotels in SF. I went there to do some pre-​shopping for a business I’m looking to open. Mind you — in a recession, I’m looking to buy 10 – 12 sectionals or 15 – 20 sofas + coffee tables and a bunch of misc smaller stuff to fill out the space. I few months ago i spoke to who I thought was the owner and got his card and gave him mine.
So, now it’s getting closer and I’m looking to get the ducks in a row and pull the trigger on the lot plus get these stored on site with them for 5 – 6 months. So, I went by to get look things over and see if anything new had come thru. After browsing alone for 20 minutes, an asian lady asks if I need help. I told her I was looking at a good volume of sets and was interested in several pieces. Then things went weird to bad …
I asked her how flexible the pricing was on a bulk purchase. She wants to know what I’m interested in. I said numerous pieces from different areas of the store (being a bit coy). Again, I asked about a volume discount and told her I’m look to buy between $ 6K and $ 15K depending on inventory and discount. I told her I know the furniture biz is not great these days with CL and the economy, but I liked a number of the pieces and was also willing to get a few odd stand-​alone pieces because of their unusual style.
I see a leather club chair and asked how flexible on the price. She says how many. I said a bunch if the price is right. Maybe 20 – 30. No answer from her. Seriously, nothing. Just no words uttered.
She tries to show me a bunch of dusty cloth chairs that look like they came out of a motel 5 years ago and have been sitting there ever since. I tell her flatly, I need nicer stuff and that there’s no chance on them.
I took her over to some nice living room sets and asked about them. She tells me they’re new and the prices are not negotiable. I said even in bulk? What if I want 10 – 15 of them? (crickets)
I see a really unusual table and 4 chairs and asked about them. She says this is the only one. I said, «I know — it says that on the sign». She says «you’re impossible!» and literally just walks away! While she was leaving I said «Are you trying to blow this deal? You haven’t told me anything! I came here to spend some good money and the new stores will be happy to work with me for a bulk order.» Nothing.
So I get to the front desk where a friendly latino guy is working and she’s standing off to the side actively ignoring me from 6 feet away even though I’m clearly waiting to be checked out for the few small items I already had placed off to the side before all this began.
This woman, who claimed to be the «owner» didn’t even know if their location was on Embarcadero East or West when someone called to ask for directions. So, the latin guy gets off the phone and asks me if these few things will be all. I told him «well, I came in here to buy a ton of stuff but she wouldn’t answer my questions then just walked away from me».
She jumps in and loudly calls me impossible again. I made a shoo-​ing motion at her and rolled my eyes and said «oh, now you want to talk to me, huh?» She then tells the latin guy to not ring me up. I look at him and say «who is this person?» She sneers «I’m the owner». I look at him and say «you must be kidding». I look at her and say «owners don’t chase $ 15,000 of business out their door in a recession». Owners don’t turn their back and walk away from a good sale that’s staring them in the face with money in their hand”.
I look at him and he resigningly acknowledges her «claim» while she hovers over him «intimidatingly». The next day I called the guy who I got the card from so many moths ago and he told he that it was in fact his wife. She told him I insulted her and her and got the latin guy to back her up on it. He was cornered. What could he do? He has to live with her. I said «so that’s it?». He said «Sorry, I can’t work with you». And so it went.
No gray area here. He built that business and she just married him. She’s going to be to NFL what Nero was to Rome.
I spoke to a few new furniture stores and — no surprize — they’re elated to work with me. They’ve generally offered 15% right off the top and I have numerous appointments to be walked around their showrooms by the people who are willing and able to make the deal. Who’d have thunk it possible? Flexibility in tight economic times?
NFL is in trouble. Dusty junk with a smattering of new furniture to look like they’e not just a glorified flea market. The asian lady said they haven’t gotten anything of decent caliber since ⁹⁄₁₁. Apparently hotel biz sucks and they’re holding onto their stuff a lot longer than they used to. Thus the new (un-​used) sets. They have nifty expensive stuff to show off a bit in front, but when you look around, it’s really not much unless you are just looking for something not too fancy. But CL kills them in that nich

My wife and I had heard of this place on the radio. So we stopped by to look. The warehouse atmosphere was not the greatest but the prices were pretty good. After a bit of haggling, we bought a sofa set, bedroom set and a dining room table. Naveed was our salesman. Everything went well until it was delivered. Naveed said the delivery window was between 11:00 and 3:00, they showed up late at 3:30. They did not call to tell us they would be late. When they did arrive, and started to bring everything in, they put gouges in our walls. When they were finished i was informed that there was a «modification charge» for removing 8 caster wheels from the bottom of our bed. Marcus Smith charged us $ 50. After they left we called the company, talked to Naveed and he said that the charge was not right. My wife called back to complain and asked for Kevin (store manager) to call back, that was 6 days ago. We still have not heard from anyone from there. We are very disappointed with there lack of response and will probably never go back there again.

The initial browsing visit wasn’t so bad. Ended up buying 2 loveseats here, they were delivered as promised BUT missing one throw pillow. Delivery guy said upon delivery they were aware and would drop off another. Waited a week, went down to the warehouse and was told they could not help me. They knew nothing of the mishap. I had my reciept to show them «WHATEVER». Brought one of the pillows and all, didn’t even offer us another set of pillows to say the least. Service is pushy, rude & VERY unorganized.

Their furniture is crap, their customer service is crap, the manager is crap, this entire warehouse is crap.
The little indian kid who works there is overly annoying. He prances and lies. I was here with my dad just a few days ago looking at an armor. It was priced at $ 499(not bad for a piece of crap). Of course being a cheap chinese man, he had to bargain and brought it down to 450. The prancy indian kid said he’d check with his manager and later pranced back with an OK. My dad then asks for the key to lock the thing cus it doesn’t close. Here is how the convo went:
my dad: this no close, you get me key prease?
prancing indian kid: do you want to buy this?
md: yes! but i want see if it lock! u have key?
pid: yea…
md:…go get it!
pid: do u want to buy it? it’s going to take me a while to find the key.
md: wah!!! you dont want sell? get key!
pid: ok… If i find it, i find it, if i don’t, i don’t.
(in Linda’s head, what fuck kind of customer service is this, get the fuckin key already!)
Ok so the key doesn’t work cus the latch is missing a thing but my dad decides he’s going to take it.
md: Ok I take it.
pid: $ 499.
md: WAH!!! u said $ 450.
pid: yea, my manager said no.
md: you just said $ 450 OK!
pid: no im sorry.
md: ok fogetaboutit.
YEA fogetaboutit!

Great prices on furniture. They seemed to have a decent selection too, but we got a great price on a mattress for my aunt who has serious back problems. The warehouse was a little hot, but the customer service was great. very friendly people.