Kelly-Moore Paint Store

I have been going to this Kelly-​Moore everyday for years. It is under new management, and I have to say the crew is doing a great job. Troy, the new manager, is always very helpful and tries to keep all our essentials in stock. Cierra, Mario, Oscar and Alex… Also all very helpful. Keep it up guys!

The rudest and disrespectful person I have ever experienced. A lady with a dread hair the worst person to assist a customer they should have put her somewhere in the back.
Worst customer service

I wasn’t planning on coming here because the reviews were so bad, but my painter sent me, so I did. I’m so glad — I’ve had a lovely, very personal experience with all the staff. Special thanks to Cierra for explaining everything patiently and being incredibly helpful in general.

This store needs an express lane for those who are not ordering paint but just products or equipment. It’s utterly ridiculous how frustratingly slow this store is. There is no organization, truly, only one man (Dale), knows his stuff and with a selected group of people. Danny, is good but my turtle moves faster than him. Dave, the manager, is so full of himself and too arrogant to be a true sales person. If you want this store to do a better business, push the products, share the sales going on at that moment and not after the most expensive paint has been purchased, be more people oriented or sharpen your PR skills (Dave, you have none), make folks feel good about wanting to spend their money there. On four different occasions, I watched possible good clients leave and go across the street to Mark’s Paint. The air in this KM on Telegraph, is arrogant, smug, know it alls (who know nothing) and lack respect, first and foremost. You get better service, if you walk in off the cuff around 1:00pm in the afternoon. This may also be iffy but I refuse to go in that store any other time if ever, now. I hope they open a Dunn Edwards in the vicinity. Good paint at good prices. Get an express lane and ease the tension in this BLOODY, store. KM, CEO, do you care or does arrogance start from there and dribble down?

Bad, bad, bad– legit tried to scam me by selling me the highest quality paint they had without telling me there were options, even after I was very clear that it was for a ceiling, for which you just need a basic paint– remixed it once it sunk in that 44 dollars was not normal, so at least there’s that… also, are they mixing paint back there or molasses?! Took for-​ev-​errr.

Shout out to Cierra and Alex B for assisting me with my painting needs a few weeks ago. Both women went above and beyond the call of duty to assist me. They were both professional, knowledgeable and eager to assist me. Thanks ladies for your assistance. I’m almost done with my painting project. Great customer service goes along way.

Everyone here is smart, helpful, and hard-​working. Patient, too. Dale is great, Cierra too. I can’t remember the names of the other folks who’ve helped me there or I would call them out by name as well.

Assistant Manager, Cierra is the kind of young woman who understands customer service. I came in with a random request to assist me in consolidating large, ½ empty paint cans into smaller ones.
Little did I know that it was such a process, but Cierra offered to do it for me. She sold me the appropriate sized cans, put on gloves and got to the messy work of filtering, pouring and even labeling. All of it with a great attitude.
I first visited the paint store across the street to ask for help with the project and they just starred at me like I was from Mars.
I also saw Cierra patiently, with good humor train a young, new employee. I kept thinking that the world would be a better place if we had more Cierras in it. Kelly-​Moore has certainly won my loyalty because of Cierra. She is one in a million

Dale at Kelly Moore was INCREDIBLY helpful. He tirelessly helped me find the exact match of a crazy shade of white– if you go in, make sure Dale helps you!

Bad service. It seems like the staff are not paid very much because they do the bare minimum. In their heads they are thinking:“oh woooork. I need to work. Whaaaaa!”

If you are reading this, chances are the staff at this Kelly Moore don’t care about you or your business. Some of them will talk shit about you to other employees or the «security» guard, right there in front of you. Dale will not hesitate to show you who is in charge. He is.
Maybe you can get a little respect if you are a contractor who comes in regularly. I heard employees greet about three other customers before me, by name, some of whom had arrived after me. I got avoided for about ten minutes, with the staff slinking in and out of the break room, taking great pains not to acknowledge my existence.
Danny was courteous, though.

Fast and easy paint experience here! Way better than the depot especially on the weekends! The Eco no VOC line was a great product too.

Watch out for the manager. He’s a liar — will quote you one discount rate, and give another. Also told me AFTER I had purchased the paint that I could have purchased a less expensive grade, AND that there was a sale starting the very next day. When I asked him why he hadn’t mentioned that in the first place, he said, ‘Oh, we’re not allowed to give out that information’.
I’ve come to this store for over 30 YEARS since I live about a mile away and the service is consistently irregular. One guy is great, the next guy sucks. After this interaction, I am not going back.

The employees at this store are very knowledgeable and friendly. They spent time to perfectly match my discontinued paint perfectly! The next time I need paint I’ll definitely get it here.

Jason at Kelly-​Moore paints is OUTSTANDING! I came in here with about 5 different paint needs and he helped me select great colors. He was patient, and we had a lot of fun! Even though I didn’t select any hot pink… he is GOLDEN! Thanks for the excellent customer service!

The last few times I’ve been in the team was very helpful with color advice and the nudging I needed to be bold with my choices. They even carried the paint out for me, all around great service.
Wish they had a wider color palette.

Lackadaisical is what I would call the service here. The man behind the counter was reluctant to walk over to the color display where I was. «Hello, I’m over here, here, here.» He finally did stroll over. Turns out they did not have what I needed because they did not have the base for the color I selected.
I must say that since I was in the store last year, the management figured out that placing the color swatch display at the front of the store made sense. So, that’s why they get 2 stars.

I really like this place! I wasn’t like «WHOA, AMAZING!!» but the place deserves a solid 4 stars.
I came here after getting jaded with Home Crappo. I was craving some actual service and someone who can actually tell me what primer to buy to turn my dark red wall into bright white.
The man at the counter suggested I get the Bull’s Eye 1−2−3 Primer. It cost 2 dollars more than it would at Home Crappo. Oh well, I thought. My money is going to a local, bay area store – that’s a damn good cause. Then the man suggested that I mix the primer with a white tint so that the primer goes on a darker shade of white. I asked him how much that would cost. He looked at me puzzlingly and said, «It’s free.» I liked that. I really liked that. That’s definitely worth a little extra money.
So if you are about to paint your house and want to make sure that your money goes to the right place, do come here. Support local business :-)

I have been here 4 times in the past three weeks. These guys are super knowledgeable, non pushy, extremely helpful. I am super impressed with the customer service here. Very surprised by the low reviews.
They helped me carried paint to my car on a few occasions
The paint’s pretty good here too. Selection could be a lot better, but the customer service is top notch

I like the folks at Mark’s across the street better, but the exterior paint on our house is Kelly Moore so we’ve gone here for touch up supplies.
Haven’t had the issues others mention, but it does seem understaffed and slow.