Friendly Cab

I called Friendly Cab one evening to reserve two cabs for early the following morning. They confirmed the cabs would be there. The cabs had not arrived by their scheduled time — 5:30 the next morning — so I called to ensure they were on their way. The dispatcher told me that they were not coming and that he could not get any cabs for us. We had a plane to catch, so we had to speed-​walk a mile to BART before sunrise with too much luggage on our backs and with a 5-​year-​old and a 7-​year-​old.
Friendly Cab made a commitment they did not keep, they failed to warn me that there was a problem, and they did nothing to solve the problem they created. I have never written a review on Unilocal before, but this company was so terrible I signed up so I could write this.

With the current climate of cabs losing out to more convenient and affordable rideshare systems, it would behoove companies like Friendly Cab to help boost their image and brand. Instead, what I see are cabbies like #225 that eat and dump their styrofoam lunch container onto my street. Please use a garbage can. Just because there’s litter all over the place doesn’t mean you have to one part of the problem.

Picked up a cab with them from the airport. The driver refused to put his seat belt on, forcing me to listen to 2 minutes of the car dinging at him, and then to contemplate whether he would be stopped for a seatbelt violation. He then proceeded to answer and talk on his hand held cell phone, while driving. When I snapped a photo of him, he got off the phone and asked me why I was taking a photo. I told him I was going to complain to the cab company, and he seemed unconcerned. He refused to give me his name, but didn’t prevent me from reading it off the label. When I talked to the company the next day, they did seem to care, but admitted there is little they can do.

Terrible: cabby turned Off meter. Added extra 3.00 airport charge from Oakland airport to emeryville. I have him a tip on top
Of this and signed a receipt. He claimed his credit card machine was broken and had to take an imprint of my card. Even with extra airport charge and gratuity, my card was run for additional 5.00 extra! Stealing from cab company and customer. Horrible start to trip to Bay Area. Über from
Now on! I will
Be calling visa to dispute charge, but I’m angry.

I was hesitant at first because the reviews are not positive, but I had to get to the Bart station with a big suitcase. Anyways called for a cab it was on time and the driver friendly.

I was really hesitant to request a cab from this company based on the reviews and the total low overall score. While the dispatch service is anything but pleasant the cab ride itself exceeded all expectations. The driver Diras Abay called me to confirm the cab request about 15 minutes prior to picking me up and provided the car number. I then received a text message to let me know that he arrived (on time :)). When I came downstairs I was greeted with a smile and he took my bags. He had opened the car doors and the windows to cool down the car because it was a bit warm today. Once settled in the cab he asked my destination and gave me a business card. We chatted the entire way to my hotel and it was the best cab ride ever.
Please don’t pass this service up based on the dispatchers lack of customer service.

Friendly cab is the LEAST friendly cab company I have ever worked with. We use Friendly Cab through a voucher system at work to transport some of our clients and their families, and it is extremely embarrassing when we have to work with very rude and often late cabbies. A FEW of the drivers have been pleasant, but the dispatchers are abominably horrible. They audibly «huff» when they ask for addresses and often hang up on me. WHY. I dread calling. Every time.

I always get prompt service when I call in the early a m hours for both work and airport rides. The dispatch and dtivers are very courteous.

I called for a cab at 5:50pm and the operator said it would be less than 15 minutes. A Friendly Cab van shows up, but some bespectacled middle aged white guy (nerd) swoops in and claims it’s his. I don’t argue, but instead call the cab company again. They said they’ll contact someone else.
Fast forward to 6:15 and still no cab, no call back, nothing. I call again and they say they’ll contact a driver.
My friend is on her way to pick me up because no one ever came for me. Now I know why Lyft and Über are taking over. At least they are reliable.
Eff this company.

Friendly, I think not! This was my second experience with a very unfriendly driver from Friendly Cab. Both expressed their disappointment at getting a short fare ($ 25 plus tip) after sitting in line at the airport for over 4 hours.
Cab wasn’t very clean either. One star means I got home.

Warning do not call this cab company. I have never dealt with such incompetence and inability to carry out a order. Not only were they rude and unprofessional but the manager hung up on me a couple of times and raised his voice at me. I’m seriously shocked at the level of rudeness & unprofessionalism and find it down right confusing at how a business is up and running with this type of behavior. Not only did the driver fail to show up but it took at least 45 minutes to get someone on the phone to talk to me. Don’t waste your time here!!!

If I could assign negative stars to this company, I absolutely would. I travel frequently for both business and pleasure, so I take cabs quite often and in many cities – from New York and San Francisco to Seattle and Texas. This morning I had THE WORST cab experience I have ever had.
Upon arriving at Oakland airport I tried to hand the driver my credit card. He looked at me like I had two heads, or had offered him a steaming pile of s**t, instead of payment. He told me he was cash only. He vehemently refused to accept the card and blamed me for telling him. The dispatcher had neither told me it was cash only, nor asked how I would pay. The cab driver didn’t ask me when I got into the car, either. After about 10 minutes of him telling me this was my fault and that I would have to go to an ATM to pay him, it turned out he DID have a card swiper in his trunk that «didn’t work,» according to him, but when it came time to swipe my card, it actually did. On top of that, he charged me EXTRA above the meter price for making him wait and argue with me.
I HAVE NEVER had such a horrific customer service experience anywhere, with any business, and I WILL NEVER use this cab company. I understand this may just be one awful driver, but unless the cab company refunds the extra charge, I will assume the company condones this kind of behavior.

Called on Monday for a cab. They said it would be less than 15 minutes. After 25 minutes I call and they sent another car. After 45 minutes the first car arrives and I get in. 3 minutes after I get a call from a second cab. So disorganized. I decided to try again today but no answer after 5 calls? Don’t wonder why people take Lyft or Über.

I should start by saying I didn’t take a cab from Friendly Cab. So I have no idea what their service is like. But I did request a cab a few weeks ago for a ride to the airport. But then a friend offered to take me instead. I forgot to call the cab place and cancel my reservation.
I would have called to cancel but I was so busy that I forgot until I was already at the airport and a cab driver called me. He was SO rude! I answered my phone politely. His response wasn’t so «friendly» hence the name of the company. «I’m here outside waiting. Come out. Didn’t you order a cab???». He was basically shouting at me! Yes I should have called and canceled. I know that. But he didn’t have to be so rude before I even told him I didn’t need him anymore!
Honestly now I’m not even sorry I didn’t call and cancel! If this guy was super rude on the phone imagine how rude he would have been in person!
Oh before this all when I called to request a cab the guy on the phone seemed creepy! I felt like he was flirting with me.
Don’t use «Friendly» Cab. Stick with Über or Lyft! Trust me!

Not so friendly. I took this cab from Oakland airport. Driver ignored me even when I told him where to take me. Finally asked if he was mad or something and he acknowledged he heard the directions. Charged $ 31 to my home… usually the bill is $ 20. No receipt.
Guest I won’t be taking a cab from Oakland airport again unless I can choose my own cab.

On time for our pickup (actually a few minutes early). Courteous. Complimented the wild turkey flock down the access road next to our house.
What more can you ask for?
From the range of reviews, we may have been lucky. Should have gotten our driver’s name.

Wow, I wished that I would have read the reviews before hopping in one of their cabs from the airport I am shocked they are still in business and the airport allows them to operate. My driver was hostile and made rude comments when I asked about paying with a credit card.
Like others, I do not recommend them at all. They should be reported to the Better Business Bureau.
I will stick to Alameda City Cab which offers stellar and friendly service.

Cab #18 couldn’t provide me with a printed receipt and gave me a card to write out the amount that I paid. Also even though the «receipt» said Master charge/​Visa senior citizen scrip accepted, cab #18 would only accept cash.
In the future, I recommend being careful of the cabs that you get into at Rockridge BART.

I hope I’m reviewing the right cab company. It looks like I had a very different experience from everyone else reviewing them. I called for an airport pickup at around 2 pm on a Wednesday and I needed them to come immediately. The guy showed up about 10 minutes later, which was faster than the first company I had called had quoted me. The car was really clean and nice and the driver helped me put my bags in the trunk and take them out when we arrived. The prices were pretty much the same as every other cab I’ve ever taken to the airport (I think it might’ve actually been a dollar or two cheaper than normal) and I actually liked that the driver didn’t have any music or radio playing. It made the ride more peaceful :) He was dressed nicely too. Overall, great experience.

Called about 35 mins in advanced to be picked up at 9:25am driver was about 20 minutes late. Not an ideal cab service if your trip is time sensitive. I don’t see the point in scheduling a pick up time if they won’t be there on time.
Though the driver was nice and apologetic. Turned out they sent him out due to issues with the first driver who was suppose to pick me up.
When there’s no other option, call em.