Foot Locker

The location of this store holds potential because you can find a little bit of everyone on lakeshore. Only reason I ever enter this location is because it’s so close to my house. But not even that is enough to keep me coming back.
Both times I’ve entered there has been no greeting. (Super big problem to me) The sales associates were in full conversation about something very irrelevant, I basically had to interrupt to ask for a size.
The store is tiny so very limited selection (especially infant shoes). Wanted to get my LO some sneakers but of course her size wasn’t in stock. Totally fine though, I was hesitant on spending with them from the start.
After you hassle with (weekend) parking it just ends up not being worth it.

Just purchased two pairs of Chucks from this location. The folks here are really nice and helpful. They were holding it down, while several requested their help, with smiles on their faces. Very apologetic when they were under stocked in an item, and voluntarily searched alternate locations for customers.
There was an irate customer in the store who was upset about not choosing the correct shoe size, not the fault of those who sold you the shoe, and the manager talked calmly and plainly to him even as he yelled, cursed, and threatened her.
I generally don’t go to Foot Locker for shoes but I won’t mind stopping by here in the future.

Where do I start… Disrespectful staff, older man kept yelling on the phone, ignored customers that wanted to ask questions over the phone, and I quote, «this damn phone is freaking annoying,» I asked a simple question and he started giving me attitude… «If you don’t know what you want, don’t waste my time.»

Avoid. Unpleasant and discourteous sales staff, including manager.

Jake A. I understand your situation as I have went through it a couple times at this location. Dante is a condescending, rude and aggressive manager. That should lose his job. I can believe this guy is still employed. He greets every one in a rude way and is condescending to all his employees and customers. He enforces in a rude way that raffles are not raffle but are sweep stakes in such a aggressive and assertive way that the customers want to turn around and walk out of the store. I have experienced it first hand and have over heard him telling other customers on various different occasions. I have spent thousands of dollars in this store passed 6 months and still get same arrogant misleading negative behavior from Dante. twice I have entered and he has given my sale to a employee that didn’t even help me. The employee hel[ping me was upset and sad that dante took her sale which was my purchase and gave it to the next employee and designated her to a position he himself as a manager was supposed to do. The way he conducts himself as an adult is disgraceful to this establishment and to the locals like me who frequent his store. He also forward my pair of sneakers I won in the raffle to another customer after I called back after missing the winning call in 10 minutes. Very poor customer service.

These people are racist ghetto ass rude. I went in there and the pretty but rude black girl mouthed off when I asked her if the shorts were on sale. The dressing rooms were full of boxes which another associate cleared out but then he mouthed off rudely when I asked nicely if the shorts would shrink. I walked out and didn’t buy jack.

I want to know why don’t they have a telephone answering service with Hours? Nothing online for hours of operation either! Why?

I just bought gym shorts and a tee here to change into. This establishment is using the dressing room for a storage unit. I am paralyzed in a wheelchair and there isn’t any bench or chair in the dressing room to transfer to so that I could change or try on clothes. Totally unacceptable and non-​accessible. Foot Locker cooperate and ADA should both know about this inconvenience and negligence towards our disability community. Sincerely!

When we asked for a size he gave me the wrong size and then would not give me the right size even when I asked. He stood by the door acting as if we were not there. The woman managing acted as if we were not worthy of her time as we are teenagers. Even as teenagers, we deserve the same respect as the elderly as customers. It came to the point where we had to leave because no one would help us. Never coming back again.

Wasn’t even greeted when I went in. I was stared at the INTIRE time I was browsing through the shoes. Seconds later a women walks in and gets immediate attention. Unbelievable. Here’s what corporate should do. Fire the INTIRE staff and rehire people who treat people the way the want to be treated. Nothing worse than feeling like you walked into someone home unwanted! Don’t shop here.

This place is very hit and miss with me, some days are good and others are just downright awful. If you catch this place on a good day, you will be served with great customer service and be able to choose from a great variety of shoes with many also being on sale. If you are unfortunate enough to stop in on a bad day, you will more than likely leave without making a purchase; the staff can be extremely rude and unhelpful and the shoe selection may be quite sparse (I asked for 6 different shoes in size 9 and 8.5, but they didn’t have either in stock).

i won a raffle to have the opportunity to buy a pair of Retro 14s that released today and i was told that the store would be open at 8am by Dante. i asked him specifically because i had work at 9:30am. i go to the store at 9am and the store still wasnt open. i left for work and tried calling numerous times to ask if they could hold my pair before they release my pair to the general public BUT the phone lines were either busy or it would continuously ring with no answer. I finally get thru and they said they have a 9.5 left which is half a size down but it was manageable. i purchased the shoes and when i get to my car, it was the wrong pair of shoes.
I returned the shoes soon after and they said that they could not compensate me in any way and said i pretty much got played by the end of the day.
–Terrible organization at this location.
–Terrible management by Dante
–sold me the wrong pair of shoes
–no kind of customer satisfaction or compensation.

I was in the market of buying some good quality running shoes and I was in the neighborhood so I decided to mosey on in and see what they had. I walk in and I noticed that there were two sales associates, and a few customers scattered around. I found the style of shoes I wanted but I kept looking just to see what else they had to offer in terms of price. As I did this I notice one of the two sales associates LEAVE the store just as more customers started to come in. I ask the only remaining associate to check to see if they had a pair of the shoes I wanted in a certain size and the response I get is: «I’ll check for you in a sec I have to wait for her to get back», and by her he meant the other sales associate who left the store for some odd reason when they both saw it getting busy.
Whatever, I gave them the benefit of the doubt. So I sat down and waited. And waited. Another customer asked for help on finding the size of a particular shoe and again I heard the same associate say that they had to wait until the other employee returned. Uhh, where was a manager in all this? How is it okay for there to be only two employees in a store and one decides to take off as soon as customers start piling in? It was around 2pm as well so I was really confused. Maybe it was an emergency? So I gave her absence the benefit of the doubt and by this point I have been sitting down for 10 minutes and it has been 15 minutes since I’ve entered the store. I was starting to lose my patience until I saw the other employee return to the store with, get this: A PIZZA from down the street. So let me get this straight, they sacrificed customer service for a pizza. How selfish. I was really annoyed by this point and almost wanted to walk out but I needed these pairs of shoes so I bit my tongue and proceeded.
This employee scurries to the back with her pizza as every customer just watches her disappear yet again with nothing happening for another few minutes. She comes back out and she notices how irritated I looked and asks if I’ve been helped. I… couldn’t believe this. I don’t know if she was legitimately wondering if I haven’t been helped having been in the store for 20 minutes, or if she was just playing dumb and was hoping I didn’t notice. I noticed. I told her that he (the other employee) was going to help me and she smiles and says okay. But he hasn’t moved yet. Apparently he can’t leave the register until she gets back there to tag him out because he was the only one who knew what style and size I was looking for. By the time he went to the back and came out with my shoes I had almost given up. I spent almost half an hour in this store that was reeking of pizza at this point for a pair of shoes I should have just ordered online.
Their customer service sucks. Aurora should be disappointed in herself and to whoever the manager was at the time, you need training as well as your staff.

Called over and over at 2:30pm on a weekday no answer at all, guess they don’t want my business cause the next store I called they answered in 3 rings…

One word: ghetto.
I bought a gift certificate and when I asked for a gift receipt the sales person said it was too late. What does that mean? Too late? You JUST rang me up. To top it off the envelope that the gift card came in was totally bent, like it was in someone’s pocket. Luckily I noticed and picked out a different envelope. What ever happened to customer service? DO NOT GO THERE!

There women’s running shoe selection is crap. They have an entire wall full of Nike and a few Asics. That’s it. When I asked about it they just said they could order online. Speaking of, if the website says they have a particular shoe in their Lake shore store you better call before going cuz it just means they can have it shipped to the store. Absurd. Also the 2 sales reps were less than helpful and lied to me saying «that is the cheapest Asics you could ever find». I called him out on his lie and then he changed what he said. Anyways walked out empty handed since I wanted Saucony and left in a bad mood.

Ok, so it’s Footlocker, it’s not like we expect stellar levels of service. But when there’s 2 customers and 3 sales associates, it should be easy to get service. I stood there for 10 minutes looking at the shoes (ok, maybe they were giving me space to browse). I went up and asked for help with sizes, they said «if you don’t know the size we can’t help.» Really? not even going to try? serious?
So I got the wrong size (which i always kind of knew was a possibility) and went back to exchange them.
Same thing, have to interrupt someone on their facebook to get help. They ask for an address… but they say to make one up… ok, if i could make one up, why are you asking me for one in the first place?
It shouldn’t be like pulling teeth to get help. They have good stuff, but just go to a different one

I find my Allstars here!
The folks that work here are awesome down to earth quick at helping me find my needs.
I see some of the staff out when i am in the area off work always a hey or a hello.
I also buy insoles here have a membership deal perfect!
Thank you guys for being a great store who has endured over time.
I love to get my Q’s answered about other shoes BUT Allstars all the way.

This store is kind of small, but they still good shoe options. Even though this one chick that was working in there was too busy texting on her phone to stay focused on helping me. She was making me mad. But at the end of the day she end up helping me get some nice shoes for my honey and he loved them :)
Yes, I would recommend this store!

I had to exchange a pair of Asics running shoes which were given to me as a gift but the size was incorrect. After visiting another of their chain stores at the mall, they told me they didn’t have my size and the only pair the can locate was in Oakland.
I called them to make sure they had it before making a trip over the bridge. The were kind of odd on the phone and didn’t seem interested in helping. But, they did confirm they had the shoe and I was able to exchange it.
Certainly, the 2 guys working there were nicer in person than they were on the phone. They credited me for the original price of the shoe and resold it for the same price but didn’t see that they made any tax adjustments.