Famsa

Way to expensive and why have the store located to a BBQ place. No one wants to have their new furniture smelling like grilled chicken!

today i went to this store, Famsa in Oakland Ca, and i got a terrible service, the sales people don’t have any idea of what they are doing, i wont never come back to this horrible place…

This place should of been a circus instead of a furniture store!!! the employees have no clue of what they are selling or even their store policy! pretty ridiculous! the employees that work there quit or get fired every other day so dont count on seeing the same service guy twice! the customer service is a complete failure! its impossible to make a payment over the phone! the phone just rings and rings and rings then it hangs up on you automatically!!! so the next option is to pay at the store! well you better have 3 – 4 hours on your hands because it seems like everything they do there is a lengthy process! on top of it all you’ll catch the staff mingling amongst themselves about mindless chatter while you wait and wait!!! You still haven’t heard the worst part! If for some ungodly reason you still decide to shop there make sure you say a small prayer that the item you purchase isnt damaged or broken! because if it is! you just went to war with famsa because they will not replace your item instead they have this policy of WE WILL FIX IT! Um NOT! You’ll battle with service guy after service guy because they quit or get fired remember! then you’ll battle management with false dates and mishandled paperwork with all your personal info might I add! This place leaves your personal info where ever if you don’t pay attention closely to whats going on! you have to basically be the customer, the salesman, and stay on top of the paper trail! oh! and be sure to check that you received the right Item because YES! they are that CARELESS! I wouldn’t recommend this place to my worst enemy! Like I said they need to team up Barnum and Bailey Curcus!!!

I recently purchased furniture from this store and to my surprise, once the furniture was delivered, I noticed badly damaged and cracked furniture. When I called for the cracked and damaged pieces to be picked up, I received no return calls. However, once payment was due, all of sudden they could not stop ringing my phone. So, the we get somewhere. Well, several appointments were made and with each appointment, they never showed up. I have a scheduled appointment today and I bet there will be issues with that as well. Let me add with one of the appointments, I paid someone to be at my home when I could not. The furniture is nice, but the service is the worse I have ever experience in customer service history. They are not getting paid until the furniture is replaced.

Today we went to Oakland to visit relatives of my wife. Once we arrived they sent me to the store to buy some groceries and then I noticed this furniture store Famsa.
There was so much hype about this place when it opened that I had to see to believe. Well let me tell you there isn’t much to see.
My wife has been wanting to renew our furniture so I said what the hell. I slowly walked in and started to look at the living room sets, then the dining room sets and then the bedroom set to see which one I was gonig to buy.
There were some nice items and somewhat over priced a little and ever since Levitz Closed for good it has been a nightmare. I saw 2 employees just chatting and chattting without bothering to greet anyone that walked in the door. The person that did greet me was the janitor as she was mopping the floor. ??? go figure
I was fed up, I busted out my camera and started shooting pics and started to walk out when all of a sudden I had 2 employees trying to get my attention right before I made it to the door. Huffing and puffing they asked me if I needed help and why was I taking pictures?
I clearly told them that I was taking pictures to show my wife and since the gals were too busy chatting I wrote down my own notes of what cost what ect…
Here we go, «We have a special going on that if you leave $ 100.oo down there will be no interest for 18 months» I laughed and asked them, «after the 18 months are over what is the rate I will be charged ?» They could not answer me and one of them goes walking fast olympic style to the back to get the answer, it was funny as hell. I told the young man. «I have no idea why he is running? I’m going to pay cash! » the idiot asked me «they why did you want to know the rate?» me and my big mouth said «why did you assume that I wanted credit? just bcz i was in casual wear w/​shorts and a shirt doesn’t mean that I need help and that I didn’t want him to judge me. „
He stared and had no answer, I left and right before I made it to my car the young man yells „20% !!!“
Peeps. just avoid this place, it’s not for everyone.
“ Levitz, come back!!! »