Enterprise Rent-A-Car

I rented a car from them for two days and was very happy with the service. I had them pick me up and drop me off at an auto body shop in the area and both times I hardly waited. I even left my car seat in the rental car and they came back to the shop to give it to me.
I did not get charged for previous damage to the car like some other reviewers mentioned.

Enterprise of Oakland is by far the best place to rent a vehicle. The staff is always friendly and willing to help. Keep up the great customer service.

Not only was my mothers rental car not on the lot when she was suppose to pick it up but it now also has a flat, now she has to rush and take my car to work. Congrats, you’ve successfully defeated the purpose of a rental car!

These guys took very good care of me when my car was stolen. A small misunderstanding when I first went in but they made up for it by taking care of the misunderstanding.

Such a wonderful experience coming here! Ty helped resolve an issue and was beyond helpful, friendly, accommodating and really inspired me to come back to this location!!! A+++++ definitely recommend this! ~Val

I had a fantastic experience at this business yesterday while picking my car up. I needed a car due to repairs to my car from an accident. I representative named Sam helped me out and he couldn’t have been more helpful and courteous. I was treated as if I was the most important customer they have ever had and I can’t thank Sam enough.
Would recommend this business and especially the sales rep Sam.

Haven’t used them in 3 years. Stopped using them after a phony claim was put in for a dent that they wouldn’t allow us to see as we did a night drop off. When we asked to see the vehicle, they refused. This is what they do when you decline their insurance. Been using a local Hertz dealer and never had a problem for over 3 years. Had to use this Enterprise again due to Hertz closing location. Would you believe it. they pulled the exact same scam on my very first rental. Stay away from them. Video tape the entire vehicle prior to leaving their lot both before and after your rental.

Beware of the good old «you damaged our car. We will keep your deposit, collect your deductible, and submit a claim to your insurance» even though you DID NOT damage their car. Sadly, I did not do my homework before I dealt with them (do a quick internet search before going to them. You will not regret it). I was trusty and naïve enough to let their employee check the car by herself without me during check out and oh surprise! the car had supposedly been damaged while I had it.

I recently rented a car from Oakland Enterprise as my van was at the mechanics. I had the pleasure of dealing with Sam and Steve. These young men are rock stars of customer service! They both were very professional, personable and helpful. I don’t know how they do it, but this particular location seems to hire the best young people constantly. I’ve always had a great experience renting here. And the best part may be that they pick you up and drop you off! Well done, Enterprise. Keep up the amazing customer service!

To Tom r… same thing happened to me a few years back. It’s always damage that u can’t see when u walk around car n they don’t tell u to look at that area of the car.
Now I always use Avis. Never had a problem n really easy to deal with. Sorry for your bad experience but now u know better. Pay a little more and get a better company.

Avoid this location if you need to rent a car.
The car had concealed damaged when I received it and now I became responsible.
Rented at Enterprise 7 436 on Monday in the ice storm while my car was in the Body Shop. I was picked up on time and returned to Oakland to sign out with Steve for the vehicle.
When I returned the rental, they said «Let’s just check the vehicle».
He goes out and claims damage on bottom of the rocker panel. (Where you can’t see)
«Oh, we check there because everyone damages the cars on the snow banks»
You would never expect it and they don’t tell you to check the underneath.
The manager, Jimmy was rude when he told me someone has to pay for the damage before turning to the next customer.
Gas tank was less than ¼ and washer fluid was empty, but they say the vehicle was checked before you received it. «Don’t worry, we will make a note of that.», they said…
This car was not checked or prepped before releasing to another customer and this was a scam. I would not go to this much trouble if I did the damage.

Horrific experience, if I had the time or wanted to spend one more minute dealing w Enterprise I’d have file suit! Let’s just say they were horrible, they’re liars and they screwed me around till I was in tears. Takes a lot to reduce me to tears but these people did it! Worse I see these young men and women being trained as mangers here and it makes me sick that this is how we’re training our best and brightest, these ambitious young people are being taught to just screw everyone over and focus on the big picture! God help us! Negative one star-!

I’ve always done business with Enterprise Rent-​A-​Car, and with the exception of 2 bad moments with them (one in NJ on 2012 and the other Summer 2014 in Cottonwood, AZ) — I have always found the company to be very easy to do business with and remarkably personalized.
Today was no exception! My truck was struck in an ice storm, and I needed to get the truck in for repair. I’ve been distracted lately, and while i scheduled the work to be done at the Auto Body and with the Insurance Company, I had yet to call Enterprise Rent A Car. Since today is supposed to be the start of a blizzard for the next several days, I was pessimistic about being able to arrange this; but i needed to do so TODAY — if I was to get everything lined up correctly.
I called Enterprise at 7:40 or so. I was pleased to see they opened at 7:30am! Steve S. answered, and I explained that I was taking my Crew Cab pickup in by 8:30am this morning, and would need a back up vehicle of comparable size. Steve got the details from me, and assured me that — while his office did not have a truck on the property, he would call me back in 10 minutes with an answer and update, as he called around to other locations to find one. He called back in 5 minutes and assured me that he would meet me at the Auto Body Shop by 8:30am.
As I got to the location, i realized I took my license out of my cell phone case and left it behind at home. Steve was terrifically patient and courteous as we created Plan B, to go back to my home to get the wallet. He did this while it was snowing, and though absolutely NOT slowing us down, since it was extra time… I was very grateful for his support.
Along the way, and again back to his shop we spoke about his company and the many things I like about them. I have a background in Customer Service; and I find that Enterprise honestly does as much as they can to help their customers. Today was no exception, and I would like to capture that though Steve S. said he was just doing what he was expected to do, that he helped me tremendously!
Here’s the recap: At 7:40am I called for a weekly plus rental of a 4 door, crew cab pick up – beginning today at 8:30am. By 7:45am Steve had called me back to let me know we were set, and would meet me at the Auto Body Shop. He went to another location, got the truck and we met as planned. I needed some documentation from my home, and Steve took me back to get it and then we went to the shop. I was out on the street, headed home by 9:30am. His pleasant demeanor made a extra 20 – 30 minutes in the car pass by effortlessly, and he is very very pro company and enthusiastic about what he does. The office work took alittle under 10 minutes to knock out, and I was able to get to a 10am conference call, without any delay.
I know this follows vwhat Company Expectations deem to be proper; but handling things so smoothly like this has an additional impact to the Customer, that adds another dimension to the Customer experience. I am a bit turned around after losing my Great Dane a few weeks ago, it is supposed to snow 18 inches today, and I needed to be back to work by 10am. Steve’s friendly banter and über efficient know how — all got me on the road in a way that was better than what I had expected, and I am grateful to experience something so positive at the start of a tough week.
Thanks, so much Steve S. — As he would say, ‘we are all like this at the Office’…and from my moments there as he prepped my paperwork, I would agree. I could see all the staff acting in just as friendly and professional/​courteous a manner as Steve. It takes an individual to embrace a Company’s Mission, and the Company to foster the teaming and growth. Hat’s off to the Oakland Office too, for fostering that environment and empowering Steve to do A+++++ support today!

correct address for this business is 393 Ramapo Valley Rd, but I highly recommend that you do not go there to rent a vehicle after my bad experience with this business. Enterprise Car Rental in nearby Kinnelon, NJ had always been great; wish I had stayed with them instead of using the reservtion made by my auto body shop while my car was being repaired (I was rear-​ended-​not only by a fellow driver, but as you will see, also Enterprise in Oakland, NJ-​a bit of humor here, folks)! Rental began on 05÷11÷13 with Enterprise employee telling me what a «sweet ride» this car was, as he took the car home with him last night and brought it back this morning (do you see where this is going?). We go outside to look at it. Looks okay. I leave. Bring the car home. That day, my 18 year-​old son, an Eagle Scout who misses nothing, sees a huge dent but assumes I know about it, so does not mention it to me. My husband, myself, and daughter walk past the car for 10 days (only used for work and when not on the road, is parked in my driveway nowhere near the road or in my employer’s parking garage) and none of us see what my son saw. I return the car, and the agent points out the damage, quickly admitting that you can only see it at certain angles, and that it would have been noted when the previous renter returned the car if it had been there at that time, so I MUST be responsible for the damage. Hmmm… where is the kid who rented the car to me? Oh, he no longer works here. Interesting… car is returned by previous renter… not damaged… kid takes car home… damages vehicle (it is obvious that a ball hit the car and pushed in the metal, causing the damage)…I am the first sucker to walk in the door… as he hopes, I do not see the damage he has caused and rent the vehicle… he quits, knowing what he has done. They tell me I am responsible for the damage… DO NOT RENT HERE, FOLKS… place is run by a couple of young kids who don’t know what they are doing and cannot manage to hire reputable people… they have lost at least one employee and hired 2 new ones in the 10 days since I rented the car… BTW-​I reported this situation to the Better Business Bureau… Enterprise never even acknowledged the g claim… As a previous reviewer started, I’d also walk to work before giving this company my money… they are now threatening to send this to a collection agency… like that is going to scare me into paying for damages caused by THEIR employee… ummm…NOT going to happen, Enterprise…

This location charged me an extra day, since I dropped the car off on a Sunday, when they are closed, and they didn’t log it in till Monday morning. I feel like they should have contacted me to fix that instead of me having to notice it on my bill and call them.
They also gave me a really hard sell on the collision damage waiver, which I refused, and it was quite uncomfortable.

This place is disastrous. Makes renting a car much more complicated than it has to be. Avoid Ryan at all costs, extremely unfriendly and uncooperative.
I’d prefer walking 8 miles each way to work then have to rent a car from these guys.