Crossroads Trading Co.

The waits here can be very long to sell, so I planned to drop of my bags and return for them in a couple days, as advertised on their website. The woman there rudely told me that don’t do that. Huh? Your own website says you do. I just wasted a trip.

Horrible selling experience. I Have to wonder, how does it make sense to put your most seemingly inexperienced employee at the sell counter? Literally every item she considered buying, she needed a second opinion on. So counter productive! My wait when I got here was 4 minutes. One hour later, I’m still waiting, only now getting items priced. The worst experience ever!

Oh my god! The attendant in the dressing room with the bad faded pink hair and nose ring has a major attitude!!! Get a life that doesn’t include recreational use… She asked the store manager come check my backpack presumably so I don’t do what?! We were simply shopping for a dress and I was trying to help my daughter select the best fit. The manager should have used her own judgement rather than side with the dressing room girl without checking out the situation. The one single star is for the attendant earlier who was decent. Won’t come back here ever I suggest you do t either. Staff needs better training and attitude

I went to crossroads trading this afternoon for the first and it was my last time!
Fortunately the wait was not long when I was there .I chose to stay with my bag of clothes while waiting my turn. One other customers was sitting on the bench waiting and other customers who came after me looked around. The customer in front of me had her turn and I was next. The woman who was checking the clothes took her time to get to me. She clearly saw me sitting there waiting but walked around and talked to other employees before getting to me. When she saw I was ready to get up she finally acknowledged it was my turn.
The woman who looked at my clothes to did not accept one item. The items were good brands, Lucky, Prana, MissMe jeans, I asked why the jeans were not accepted. Her response was they were alerted! What? She went on to say they were taken in. I couldn’t believe it because they were never altered in any shape or form. She thought the length didn’t match the number printed inside the waist. No, the length would not match because the number is the waist size! She went on to say if I wanted to try to sell them again in the spring. NO, I would not, the fabric is heavy for winter. Know your clothes and sizes before you are turning people away! I will not return here to sell or buy!.

BETTY was rude to an elderly couple.
There was limited seating during wait time for selling on a Friday afternoon and one of the few seats that were left in the house was next to one of the two entrance doors.
The elderly man was cold (which I do admit was a cool Friday afternoon in Rock Ridge, as I myself was bundled up) and wanted to close the door at least halfway. BETTY saw it and immediately dropped the clothes she was sorting for selling and chastised this elderly man for closing the door. She rudely stated that the door NEEDED to be open during all business hours (she did not go into detail why). Oh does it now??? If it were to snow or hail in the Bay Area, does that door still NEED to be opened during business hours? Nope. Didn’t think so. Ruuuuuuuuuuuuuuude and shameful.
Shame on you Betty.

The one on Shattuck may be bigger and more popular, but this store’s items are so much more impressive. Personally I’m only really ever interested in their shoe selection and in my size alone (I’m about a 7.5−8) I’ve been able to find Zara combat boots, Marc Jacobs oxford heels, Dieppa Restrepo brogues, and Jeffrey Campbell’s spiked Ibiza flats, ALL in great condition. What a gem.

I’m not so sure I really love this whole selling thing. It’s kind of annoying. So this is the second Crossroads I’ve been to, the first being in Irvine CA. I notice this is WAAAAAAAAAAAAAAAAAAAAAAAAAAAAY more bay area. Much grungier, casual clothing. I could see more of my clothes selling here. But I must have misjudged because only one of my items sold. I thought I brought in some interesting pieces, but the piece that sold was flannel. (Surprise).
The clientele is way more «Berkeley» and the clothing selection is less designer and more casual, which has its perks — lots of every day clothing — sweaters, jeans, etc, but very different from what it looked like they were buying. :/​The Irvine location was way more limited in its selection and had many more designer pieces. Not sure I’d be back.
I came in on a Saturday about 4 PM and only waited about 15 minutes to sell. There were a number of individuals waiting to sell, but I spent my time browsing and easily killed the time.

Had my first selling experience this afternoon at Crossroads, and it was a really good experience. The woman that helped me with my selling was sweet and friendly (and easy on the eyes at that), and was very helpful and obviously knew what she was doing. I also understood their seasonal buying process better after, so that will be useful going forward. Their sign-​in system is efficient and I didn’t have to wait long. Having shopped there a few times, I can also say that the selling experience was very positive, and I would not hesitate to do it again.

Crossroads as it should be.
Shopping: Variety of interesting, fashionable, and/​or timeless items in good condition, clearly marked, easy to shop, pleasant, welcoming salespeople, easy in and out, reasonable prices for what is going on.
Selling: I’ve been selling at Crossroads in SF for years. As always, they took some — the Zara, the Levis, the Doc Martins, the Bell Jar — and passed on plenty of stuff. All good. But unlike the self-​involved snobs in the San Francisco Market street store, the salespeople acted like humans — acknowledging you exist, positive attitude, friendly. I’m always down to sell to someone who doesn’t treat me like dirt, pretend I am invisible, or smack-​talk the items and/​or seller who came just before me.
I will go back to this store.

Wouldn’t go back here to sell or buy clothes. Their staff is always unfriendly. Waited over an hour and a half (after being quoted 50 minutes) for someone to look through 10 pieces of clothing, and they gave me $ 20 of credit for items that were in great condition and higher end brands. The selection in-​store is mediocre — I’ll go elsewhere next time!

Came and sold here for the first time today, and I have to say I was disappointed. My friend and I arrived with bags of clothing excited to get rid of it all along w/​a good amount of cash for it, but she wasn’t able to sell because she didn’t have ID and out of my bag full of clothes, they bought only 2 things for a total of almost $ 10 cash (35% of what they price it at) or $ 14 store credit (50% of what they price it at). They only took 2 of my items because it turns out they only buy what’s IN SEASON, aka winter clothes. Mine was a mix of mostly summer & spring clothes, w/​few winter clothing. I think the only thing I was satisfied w/​was leaving w/​a new jacket being able to use store credit, but I guess I just came with little knowledge of the process.

This branch of Crossroads Trading Co. is the kind of place you can easily get sucked into and an hour later, surface with all types of clothes you never even knew you wanted. Because of their ultra low prices, I have more whimsical dresses than anyone needs, candy colored sweaters galore, a winning collection of flirty date night tops, and an enviable selection of perfectly worn in designer jeans. I regret nothing.
Amidst a sea of sometimes scary offerings (crochet embellishments, anyone?), I have accumulated quite a bit of treasure over the years. This location caters to a more mature demographic than the other Berkeley store, which is fine by me. I have enough ratty band tees and hoochie suits to last me a lifetime. On good days, I’ve picked up flattering J Brand skinnies, cozy Vince sweaters, summery separates from Free People, work friendly pieces from Theory, and occasionally, a cocktail dress from Marc by Marc Jacobs. Other notable brands I’ve come cross… Rag & Bone, Acne Jeans, All Saints, Velvet by Graham & Spencer, Equipment, UNIF, and more. If you’re patient, you never know what you could find in between two polyblend boat neck tops from Old Navy. On occasion, they even have some worthwhile shoes. Think brand spankin’ new Dr. Martens, Brian Atwood heels for a fourth of the price, kooky Jeffrey Campbell platforms, or barely worn Frye boots with the perfect hint of cowgirl.
I will say that the men’s section is lacking. Very small selection and often not diverse enough stylistically. If you don’t have a J Crew bore or ironic barista bum aesthetic, you’ll likely leave empty handed. I’ve never attempted selling, but I can tell you that I have never seen the bench by the selling entrance with fewer than five people with enormous laundry sacks and overflowing grocery bags of merchandise in tow.
If you’re in this neck of the woods and looking for a stylish steal, keep Crossroads Trading Co. in mind. You might just strike gold like I have!

Online it said the wait was 5 minutes. I live nearby, so I took my one pair of boots and went over to Crossroads and signed in. The tablet estimated the wait at 15 minutes. Actually, I waited almost 60 minutes. The one buyer was chatting breezily with the customer ahead of me even though by that time there were 4 more people behind me waiting. After selling the boots, I had to wait in another line to get the cash. That took another 15 minutes. I got $ 16 for the boots, but it wasn’t worth waiting more than an hour for that.
Never again, that’s for sure!

I made an account just to write this.
I came here on a Thursday afternoon to sell. I was told the wait would be an hour.
The wait was actually 2 or 3 hours. Our stuff was in excellent condition and they didn’t take a thing because it was from either Forever 21, H&M, Victoria Secret Pink (Shirts), Abercrombie, or Target which were stuff we thought would be able to sell since they were popular brand names.
A few of our clothes belonged to the categories they were asking for like plaid shirts but they wouldn’t take them because it was from one of those brands.
If only we were warned ahead of time what brands sell and do not sell we would’ve just brought it to Good Will. What a waste of time. I suggest to anyone who wants to try their luck to just drop it off and get it 24 hours later. It’s not worth the wait at all. I just lost a lot of respect for this place. They should make clear what and what would not sell including brand names.

Crossroads is bullshit.
Do not sell your clothes to them or leave 24 hours. They will rip you off!!!
I went in to the crossroads store yesterday around 7:15. They closed in an hour and I had every intention of selling my clothes. The woman at the front told me that the wait was an hour. And the store closed on an hour so the best option would be to leave over 24 hours and come back to pick up the store credit. So I signed the slip they give you and checked the donate clothes we do not buy box. I was under the impression that they would buy about half of my clothes then donate the rest which I am fine with.
Today came and I went into the store to pick up the store credit I would get. I gave one of the girls my slip and she checked the computer and told me that they did not buy any clothes at all and since I checked the donate box that meant that they immediately donated my clothes and gave me nothing. I believe that they were dishonest with me and probably didn’t take the time to look through ny clothes and just kept it all for then selves. I’m pretty sure if I return next week I will find ny clothes being sold inside. I was very unhappy with the service I received. And I will not be returning. I don’t like that they took advantage of me.
When I asked the woman why they didn’t buy any of my clothes. She told me that it was because it wasn’t in season or they were not buying many things at this time or ny clothes wasn’t the brands they were looking for. The clothes I brought in were mostly shorts and Hollister Jeans I spent at least $ 50+ on. And the shorts were hardly worn. I just can’t bring my self to believe that they really didn’t find anything that they didn’t want. I believe I was taken advantage of and reading the other review. Similar people have similar experiences. So I am convinced that they ripped me off. I will not bring business here and will do everything in my power to alert people of the scams they do at this place
Fuck you crossroads

This place is a treasure trove of deals and steals beyond your wildest dreams. Step into this palace and prepare to be hypnotized by racks upon racks of clothing, accessories, shoes, outerwear and the like at unbelievable prices. It’s ridic to me sometimes. My only qualm may be that I am literally becoming the type of person who lacks the patience to sort through every single item – a feat made that much more difficult when I know every item has the opportunity to be something I want. A tragic dilemma, I know.
I also tried selling here once, which involved this iPad sign-​in registration (they could even text you when your turn was ready! But I saw some woman come running in, drenched in sweat, explaining that her text had just come in while they had been calling her name for a while… So it seems like there might be some time delay in using that option. Glad I didn’t pick it!) and then the usual waiting and sorting game. It was about an hour or so before my name was called in the store for my clothes to be sorted, so be prepared to wait. They also have an option where you can drop your clothes off and they give you a call back the next day with a quote for what they’ll take and you pick up whatever they didn’t buy (if you like the offer, of course).
Love this place!

One star for the complete lack of basic customer service and selection of so-​so clothing (there are some hidden gems). You would think they were selling Dior by the sneering look on the salesperson face as she sorted through the consignment offerings (not just mine either!). And the yelling and inability to keep track of who had checked in on the «selling» waiting list.
This is not the first time I have tried consignment, but the other places were much more businesslike without any kind of judgement attitude. Very unprofessional, Crossroads!

Terrible customer service!!!
It takes at least an hour to get through the line to pay. I think this is because they hire young people who don’t give two recycled $#!+s about other people’s time.
If you want to chat to some «fashionable» young people about god knows what «What is Obama’s last name any ways?» «you care about animals right? I mean we all do» then by all means shop here.
Every time I have attempted to purchase something I always spend more time waiting in line then I do picking out clothes and trying them on. and the best part about it… they are fully staffed!!! The people that run this place have no sense of other people’s time. I have been to ton’s of other locations and never hit a time suck like this.

Purchased way too many cute jackets, some knee high boots, a pair of jeans and a scarf.
Liked the store and the variety of clothes.
The girl ringing me up had a major ‘tude so I took of a star for that.

I have nothing bad to say about this place! I came in here with my mother and we went straight to their designer rack. Everything I tried on from that rack seemed to fit perfectly. I have never had such a lucky strike ever before. I ended up buying four jackets (all designer-​name) for under $ 150, and all of them were in outstanding condition. This was just really exciting. I got lucky that day especially because I have been needing light-​weight jackets!
I loved the selection of items here. The clothes were overall in good shape, no damage, no missing pieces, no holes, and for the most part no funky smells.
I love this shop and hope to have the same luck next time I come back!