Chase Bank

Did a normal transaction then waited for my friend. Got harrassed by the security guard who later told me his name was Singh. I only snapped a pic of how a bank now has only one teller line and two automated systems and a boarded up teller window with a plastic coat hanger that you would put in an apartment. He told me that he is security and that I needed to delete the photo from my phone immediately and that I needed to listen to him. He tried to reach for my phone which was really intrusive so I backed up. This guy should be outside and not inside the bank taking care of customer service. i work for a bank and this is definitely going to ruin their customer service survey score.

My review is not entirely about Chase Bank, but more about the people they pay to protect their institutions against crime– the security guard, Mr. Singh. I went in just for a small withdrawal of cash and my fiancée had noticed the automated teller system was pretty dope and it made the branch look really futuristic. So, doing what almost any human with a cell phone would do, he took a picture to post to social media. Remind you: we thought this branch was really nice!!! Right as he took it, the big boss policeman (security guard) named Singh who doubles as a lobby manager (for those who are in banking, you know what this term means) decides to come up to us and confronts him. He stated and I quote, «you cannot take pictures here. It is the rules» (yet, there’s pictures of this financial institution on Unilocal). My fiancée then told him that we understand where he’s coming from and that we both used to work at banks, it was just a honestly cool thing (automated tellers) that we are not used to seeing in the area we live in and we never had the opportunity to work with them because they’re new. He then proceeded to raise his voice and said, «I am the security guard, you need to listen to me.»
This is when I looked up from my withdrawal slip and saw this security guard pretty much a few inches from my man’s face, spitting his authority. My fiancée then smiled, turned to him and told him that he hopes his day gets better, then walked to the car to wait for me. Like any prudent human would.
I took care of my finances and realized in the whole time we were there, this security guard was INSIDE. Really, Mr. Singh? How are you stopping crime and protecting the bank whilst inside in a cozy, warm, heated room? Are the criminals just going to come inside and gracefully tell you they’re going to rob you? Or should you be a REAL security guard and patrol the outside perimeter, where REAL crime against the bank may happen? Honestly, when we had security at our bank, he was OUTSIDE, rain or shine, and would notify us when people were sitting in their cars and looked suspicious. We felt safe, here, I felt if that anything were to happen, Mr. Singh would hide behind a desk with his tail between his legs. Focus on your priorities, a meaningless cellphone picture of a few boarded up windows and automated teller machines shouldn’t be one of them.
Chase, I love you, but you need to protect your institution. If anything were to happen, you’d want someone that you can depend on, not someone who stands under the heater because it’s sprinkling outside.
Thank you.

if the bank is closed during normal business hours, they should notify their customers either on their website or on Unilocal.
what an inconvenience.

Soo I’ve been here since it was WaMu
I’d say as time has gone by they’ve gotten better at customer services than ever before I actually use to hate coming into this branch as I’m sure they felt the same.
My business and personal accounts are handled by this company.
I’m not a fan of Chase at all I’m just so connected it’s hard to walk away. Now as for the employees they make it easier.

I’ve been a Chase customer for as long as I can remember. I’ve never had any issues at all but today, my father came home to find out he was short $ 200 out of his withdrawal. He withdrew from the teller and the lady did not ask him if he wanted big bills. She ran the money through the machine twice and showed my father. She placed the money inside an envelope and he didn’t realize it was short until he got home. My father is pretty old, wears glasses, english is his second language, and he obviously couldn’t read the small numbers on the money counting machine. Not to mention she ran it twice and didn’t realize it was short $ 200?.. We went back and spoke to a representative at a desk. They counted the drawer and low and behold, she was over $ 200. I know people make mistakes but here we are dealing with money. If you or anyone you know goes to this specific branch, make sure you are a bit careful, because I’m sure my father will be next time. As for the rep at the desk, she was very accommodating and courteous.

this Chase is a rare one that has a secuirty guard (who also doubles as a parking lot manager). large parking lot almost filled. curious no patrons in bank.
there are people at the atm’s in front though.
fast in and out, coffee too.
friendly bilinguql tellers
3.5 stars.

I love the parking at this location but the service is terrible. The ATM took my money so I tried to go in the branch for help. This girl name Sally greeted me when I walked in but she was unprofessional because she went to her coworker and started talking to her in their own language after she asked me what I needed help with. The other girls name was Mylinh. Mylinh told me I needed to call Chase myself. That made me furious because the ATM took my money and I was running late to work and I was thinking… aren’t you Chase??? Why am I calling and why are you not helping me and you work for Chase??? The manager Corey got involved and she wasn’t any better. She came over didn’t even introduce herself and asked what seems to be the problem. It almost felt like she made it seem like I was causing problem for them. This is branch is poorly ran. Don’t go there if you need help with your account.

Minus 10++++ if a company is going to promise you something & then tell you no. It’s this company! They greed from east coast caught up here. They charge you & not tell you they switched your account! Then refuse to refund your money! Run quickly as fast as you can put of this company They suck! They’re greed follows them from coast to coast! Your doing them a favor banking with them. They should give you money. Not greed take over they’re soul & devour yours. If you have any problems call BBB & Michael Finney! Don’t forget to tell them about it too!

Quick to get in and out of because of the short lines, let’s you do your banking fast.

Love how there’s parking lot. but theres always a line at ATM but one is always out of order out of the two. SMH ! oakland… xD

okay… as mentioned before i visit a lot of chase banks… but this one i am not to particularly fond of… the atms outside the bank is very scary and open… i would prefer the atms be inside the entrance area where they usually are…
the tellers inside all cater to Asian customers and yes i do look Asians but when they speak to mean in Chinese instead of English before hand i am not at all pleased…
needless to say, if i can avoid going to this location, i will definately go to other chase locations instead of this one!

When you want an ATM with a security guard who means business (and is possibly armed) go to Chase. But three dollars is steep for a non-​customer.

«Yay! I’m a fan»… only when theres not a long ass line in the parking lot waiting for the ATM.

If you are not a Chase customer, do not under any circumstances use Chase Online Banking to transfer to or from non Chase bank accounts. They will lock up the Chase account of the recepient for a few days and then not make the transfer. Then they will send emails talking about secure communication that you cannot access because your account does not really exist. When you call to try to have them delete the information on your bank account from their computer, they are rude, unhelpful and hang up on you.
I do not know what it’s like to be a Chase customer, but I would advise against finding out since their service is so bad.

It’s rare that I trust huge corporations, but the customer service at Chase cannot be beat. I just never knew to appreciate it until moving to Virginia. This is mostly pertaining to their nation-​wide phone services, but I can’t figure out how to post a review for them.
After moving to VA, I opened a new account with another bank because Chase doesn’t have banks here. After asking several people with the new bank how to transfer my money quickly into the new account without paying money (why should it be so hard to put money INTO an account that they receive interest on?).
I needed the money in the account as quickly as possible, so when the new bank rejected the transfer of funds, I was at my wit’s end! It turns out that because Chase has safety measures in place (they call the other bank to make sure I’m actually transferring money to myself and not to some weirdo looking for a wife while offering my inheritance overseas for just depositing his money), the new bank refused to confirm any of my information despite telling me that this process would work seamlessly.
Thank goodness for the fraud department at Chase. I was almost in tears over the phone, and he went the extra mile for me, transferring the money back to the new bank faster than normal, and calling the back offices at the new bank to make sure that it happened properly this time.
In other general issues I have had, they’re quick to put the customer first. If I call to question something, they never argue with me and are great at making sure I don’t get totally messed over by new bank policies.

Quicker ATM machines. YES!

Friendly people, free parking, and great location!