Cellular Gopher

The 5 line family plan that this store offers may seem like a excellent deal; around $ 1000 in rebates. Activation fees applies to each line and you can use the rebate cards to purchase your own phone. It’s a 2 year contract with AT&T but the store (Gopher) will tell you return in 11 months to renew the account, which early termination fee applies from AT&T. Our initiate purchase of the 5 line family plan from this store didn’t go so well. The rebate visa and AT&T gift cards took longer than expected (4 to 5 months instead of 2 to 3 months). After 11 months we went back to the store to renew our account so we can get more rebates (great for paying the phone bills). We had to use another person’s name, that wasn’t a problem. After renewing our account which breaks AT&T contract (early termination). The first 2 days of the new account we couldn’t retain our numbers from the initiate account. Had to back to the store and they said it’s not a big problem, they will result that for us and temporary numbers can be use for now. 2 days later the problem was resolved. A month later the initiate account had a balance fee of around $ 800 for early termination fee. We brought the bill statement to the store (Gopher), they say they’re are sorry and will take care of it. A month later another bill for the same amount for the early termination account. Brought the bill to the store (Gopher), they say they’re sorry and will take care of it. Another month later got a collection agency call for the over due payment for AT&T and days later a bill came from the collection agency. Back to the store and asked why we got this mail. Finally the store (Gopher) paid the early termination fee. 3 or 4 months later the rebates somehow for canceled. Now another person’s name (id and ss) had to be use for the rebates and owner of the account. 4 months later now still no rebates. We will never again go along with this scam.

just got frauded by these guys… i got unauthorized upgrades on my lines to iphone4s’s. I’m gong to go through fraud department and the DA/​police to get these guys caught.

6÷17÷2012 Updates:
We were frauded yesterday, one year after the store was closed.
Somebody apparently picked up five iPhone 4s devices from the Apple store by upgrading and extending our contract for another two years «on behalf of us».
How did we find out? The SIM cards that we are using all of a sudden stopped working yesterday. I called AT&T and that’s how we found out these guys from Cellular Gopher cheated us for a second time!
All other victims of this Cellular Gopher scam, please contact me if you have any information about the store owner (s).
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The following review message was as of about Aug 2011.
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Another victim of the 1-​year AT&T contract scam. I am still missing $ 700 in rebates. I went to their store today but saw them closed. Their phone numbers have been deregistered, at both SF and Oakland locations.
Lessons to be learned — no free lunch! And I’ve learned it a hard way.
I saw proposals for a class suit. Sounds a good idea to me. So if anyone’s organizing it, count me in!
My 5-​line family plan is to expire in Oct 2012. Besides reporting the scam to the police, I am now most concerned with how to minimize our losses? Any ideas?

My wife and her family has just been scammed too. We be going every other month for our 700 $ rebate yet they keep insisting it’ll be «coming soon». Yet when we went back today the shop has been closed with another opened taking its place. I was told by one of the ex-​workers that the boss owed money and he jumped bail and left. I believe this has been planned all along. I believe the boss told the workers to restrain from giving us our refunds because he know he’ll be leaving soon. I was also told by another ex-​worker before that the new phones that we will be receiving from ATT will be swapped for the refund. The new phones will be sold back in China since phones in the mainland are costly. My wife and her family has been giving up their new phones for this «plan» all along without knowing. I knew this shit was a scam all along. Please get these muthfuckers.

I thinks they closed all the store. In Oakland Chinatown, they reopen it with a different name but same people. Fuck them.

I am also a victim of this fraud, and even though I went very far with AT&T customer service reps, reaching the office of the president of AT&T I still have had any success on getting out of my fraudulent contract form Cellular Gopher. I have started a message board for victims to share information and get advice on how to deal with this at
please join and contribute

My family signed a one-​year contract with this Cellular Gopher store, and we were supposed to receive a mail-​in rebate totaling $ 1450.
After we had received $ 750, we were still missing the $ 700. We then contacted them, and one of their sales agents signed a contract stating that we will get the remaining $ 700 in cash by June 17^th, 2011 as compensation. When we received letters from AT&T one time saying that we were unable to be processed the mail-​in rebates, the agents did not give us clear explanations about the documents, or as to why we could not receive our rebates — they deterred us away from the situation by saying that we didn’t need to worry about the documents, and that we could dispose of them. (…) However, when we arrived at the store, they told us to come back on June 30^th, to be guaranteed our money, this time as a refund check worth $ 700. Once again, they signed another document vouching that we would receive our money, but once we arrived to the store on June 30^th, we were notified by nearby stores that they haven’t been opened for business in 4 days. Their phone line is also disconnected, leaving us with no way to contact them.
Standing outside their store, were about 8 other customers stating that they, too, were missing their rebates — ranging from $ 400 — $ 1000 each.
The contract also clearly stated that our contract duration is one year, however, the official AT&T website states that our contract is, instead, two years, meaning that Cellular Gopher signed a separate contract with AT&T for us without our knowledgeable consent.
I have also recently reviewed my contract, and in it, states that Cellular Gopher is in league with the company Simplexity (Google it), which is a company that scams customers with rebates that never get paid.
One word: corrupt.
If I could give 0 stars, this would be the store that deserves it.

It’s a scam just like Maiko H. said. If it sounds too good to be true, it is not true! I was about to sue these f*ckers but they closed their business in Oakland today! Now, I’m talking with fraud department at ATT about my situation and was about to resolve the early termination and close my account but i never got the $ 500 rebate as promised. Just be careful everyone. The store across the street is also doing something like this, I would not recommended doing business with these stores. Just go to ATT store, it’s 100% safer.

This place is addressed as Franklin Street, but is facing 9^th Street. Something about being in the building but having a separate street address.
I had an emergency on Sunday morning, my friend needed to get a phone charger RIGHT AWAY because she forgot hers. I was in Downtown Oakland at the Asian Pacific Cultural Center, and needed the charger for her AT&T phone as soon as possible, because it was getting ready to croak. And, she had pretty much an all day suite of conference calls to be on.
I went online to search for AT&T stores, some in Oakland, but all opening later at 11 am. I looked up Radio Shack online, local stores phones had no information of store hours. I remembered seeing a Metro PCS at the corner of Broadway and 9^th, and headed in that direction. Glanced into a store that was open and said phones or something, walked in. Asked for a charger for an LG phone. They had it. Price was ¹⁄₃ of your AT&T store price, and I didn’t have to drive anywhere.
I have no idea what else Cellular Gopher does or offers, but for my situation it was a godsend. At the right place with the right stuff at the right time.