Busk Bros Tile

These guys are great! I had a bathroom that was in need of a complete overhaul. I called Busk Brothers Tile on a Sunday and was surprised to hear from the opener. He was willing to talk about almost every aspect of my project and answered all the questions I had prepared. Not only did he make me comfortable over the phone but in person within 5 minutes I knew they were the team I needed. After 5 working days my bathroom was returned with a new walkin shower that I love!!! These guys are truly the best at what they do!

Called the Busk brothers and they stopped by to provide a free competitive quote. They were very flexible in coordinating a time to fit the job in. They go the extra mile on little things like bringing grout samples, picking up extra materials, and final touches to make sure you are happy and get the job done right. They didn’t cut corners, even removed fixtures and equipment to finish areas that aren’t seen. Very satisfied — thanks!

We used the Busk brothers to do our kitchen and one of our bathrooms, I can’t say enough about them, they were professionals in every sense of the word. They showed up when expected, and, had the job done on time. We used limestone on our kitchen floors, and, we had a lot of cabinetry, they cut it perfectly and there had never been a problem, that was four years ago, we are now getting ready to do two more bathrooms and they are the only tile guys I would consider. We had horrible experiences with contractors in the past, but this time we were very satisfied. I must say these twins were also very courteous respectful and trustworthy. Five stars from me.

It all started with an email to the brothers, with pictures of the area needing a backsplash. I received a very quick written response with an estimate of cost and time: a two day project with a reasonable cost.
We set an appointment for the visual confirmation and labor. The bros were over 45 minutes late. Neither bothered to call. I called to find out if I misunderstood the date. The bros explained, «sorry, I’m running a bit late.»
I had already taken the day off from work and cancelled the other service provider, so I was basically in a holding pattern.
At some point, one brother arrives, confirms cost and says the other brother will arrive later in the afternoon to begin the actual work. He preps the area, and takes off.
Of course, the twin never arrives. I call again, and am told that twin was held up at another job, but he promises to arrive early the next morning and work Saturday to get the job done. Ok. Fine. Things happen.
The next morning, I’m juggling softball games, baseball and worrying for twin to arrive. I call, a third time. Twin says he’s at «home depot,» but he’ll be here– just a bit late. Hours later…
I wait and he arrives. During the course of the work, the price changed twice. There were increases based on the way the tile was placed on the wall and the finishes, which I was surprised weren’t included in the original estimate. Then, apparently without any of my knowledge, there was an additional price change that came up at the conclusion of the job.
Oh, by the way, did I mention that it was (5) FIVE days later when the job concluded?
Also, at the conclusion of the clean up, my husband found:
1. two of the expensive tiles we purchased on our deck. Both were taken out of the box and one or more tiles damaged, which meant we couldn’t return them.
2. Gouges in our newly placed hardwood floors where the bros must have dropped and dragged the stove.
The bros are both friendly, casual and clearly talented. I love the finished product. So do my friends and family. It’s gorgeous.
However, the twins were never in my place at the same time, which led to MORE communication issues. One twin called me requesting I give the other twin a deposit check written out to first twin. When I gave it to the brother in my kitchen, he was surprised the check was made out to his brother…
Confusion over the price is a result of haste and bad communication. I received one written estimate quickly, but no one ever responded to me again in writing. These issues are quickly remedied by confirmation emails and or written documents.
Overall, the bros are talented and undoubtedly will provide a beautiful finished product, but the journey is rough.
As I enjoy my back splash today, I can’t help but compliment these guys and hold them in esteem. However, would I have them back to upgrade the bathroom? I’m not so sure.

Flexibility and a ‘Can do’ attitude is what these guys brought to our little bathroom job. There’s a long history with getting this bathroom done mostly due to lack of funds. Basically, another guy started the job and when it was time to finish the job, we had contractors and handy-​men come in to check it out who would simply shake their heads and tell us we had to tear it all out and start from scratch. That is until I contacted Michael Busk. Michael gave me a quick, accurate estimate which landed well below the estimate I had in my head and we were able to arrange a start date that probably worked better for me than with them. Michael’s brother Eric showed up on the pre-​arranged date and got right to work. There wasn’t any head shaking or scare-​tactics or complaining (I’ve heard a LOT of complaining coming out of that stupid little bathroom… subway tile isn’t exactly user friendly). Eric and his boy, Mikey, worked diligently in the tiny little space and were able to complete the job in just a coupla-​few days. There were two change orders which didn’t surprise me… completing the floor (not in the original estimate) and fixing the slope of the shower-​pan (Eric discovered this issue during the course of the job). The additional cost still fell well under the estimate that I had previously established in my head. The work turned out better than I expected or hoped. The area was kept clean. They went about their work professionally. Eric let me know that a phone call is all it would take to get him back in there should there be a problem.
I wouldn’t hesitate to recommend these guys to anyone nor would I hesitate to put them to work on any of my future projects.

I couldn’t be happier with the work that Busk Brothers did on my bathroom floor and shower surround. I’m an architect and I ask a lot when it comes to details and precision; Michael more than met these requests. He was careful, planned out the job well to avoid problems, let me know when there was a choice to be made, and had good input on how to make the details work.
For a shampoo niche, he cut 6×6 tiles out of a larger slab of marble and then laid out the tiles so that the grain of the marble continued from one tile to the next. I had a few followup concerns that were outside of the scope of the original project and he returned to take care of them for no charge.
Beyond doing a great job, the brothers are pleasant, prompt, and good communicators (so important!)

Mike and co. are awesome. Prompt, responsive, and great at handling finicky tile (including Heath Ceramics seconds, which are notoriously uneven and hard to set!). Easy to work with, thoughtful, reliable, and very skilled at what they do! So excited that we found them, and glad they’re redoing both of our bathrooms!

These guys are great!
A real pleasure to have done business with them.
I started with one bathroom and Eric is so great, I am having him do ALL the bathrooms in my house.
Can’t get any better than this!

These twin brothers are great at what they do! We just had our kitchen backsplash redone in white subway tile and couldn’t be happier.
They came out the day after I called them to give us an estimate, which was by far the most affordable one we received! They began work the next day as promised. They stayed on schedule, provided receipts for all the supplies and left the work area spotless.
I would not hesitate to call them again for our future renovations.