Bay Bridge Chrysler

WARNING This place totally sucks! If you want to get taken for a ride then go here. i wish I read the reviews before !!
Took my car into Connell Jeep Chrysler/​Bay Bridge Chrystler on 2735 Broadway Oakland, CA, 94 612 in May 2008 — I was told that my tires were defective and covered under warranty and they would replace them for free. I was told by the Service Desk repeatly that for paper work reasons they would need to charge my credit card and they would refund me the full amount. I know a little strange but i went along with it. 1 month later I get my credit card statement and notice that I was only refunded for 1 of the 2 tires (each about $ 450 total over $ 900) I called to speak with the Ben the service rep that helped me and was told Ben no longer was employed there. I was told to work with Rick the new service manager (who was an asshole), Rick was not only not helpful but also rude. here is the best part after trying to get this resolved with Rick over a 2-​month time period and countless phone calls, I just found out he now no longer works there either! During this time I called Michelene the maker of the tires because I was sick of this crap, and they told me Bay Bridge Chrystler was NOT an authorized tire dealer… ok wtf?
So now 2 months after trying to get this resolved I am dealing with a 3^rd person Paul Hennessey the new service manager. Paul finally refunded me for the 2^nd tire but this was literally the worst experience I have ever had with a car dealership. I would highly recommend not going to this dealership!!! They are so disfunctional… what a train reck of a company! All aboard??? lol Good Luck