Autotrends Body Shop

I recently had an accident and through my insurance Autotrends was a preferred shop. My experience with them was wonderful. I like that I can track the progress of my vehicle through there free online Auto Watch system. Dominick and Amber were also a pleasure to work with & great communicators. There work is also guaranteed and I was informed that if I had any problems with the work done that I could bring the car back and that they would handle it. I can’t forget that when I went to pick my vehicle up my car had been washed, I got a rose, and a bottle of wine.
I would definitely recommend this shop as well as bring my car back for any future bodywork.

Great customer service, had my repair done lightning fast and I could even go online and see the repair progress which definitely helps me cause I’m a controlfreak. Definitely recommend!

Referred here by a reliable source for my insurance claim. Very professional, clean, and friendly. Amber at the front desk was pleasant & friendly. Given a rose + bottle of wine as a appreciation gift. Very thoughtful.
Very good work + they even have a step by step process you can check on your vehicle on their website. My only complaint is that no one communicated with me that my car would need to be kept an extra week because of a damaged part they received. A bit of an inconvenience but it all worked out. I would bring my vehicle here again.

I really like this place. Never had to take my car to have body work before so my insurance sent me here. Very clean, smelled good and had a very nice look to the place. You can tell that the staff wants to be there and doesn’t mind helping you. Originally I was told my car would be ready in about 5 days and it was done in 2. When I went to pick the car up this morning all my paperwork was ready, car had been washed, I got a fresh red rose and a bottle of wine… Way to go guys!!!
NOW, my only tiff is there is a Koi pond in the reception/​waiting area so there are little gnats flying around, I didnt wait long but if they can figure that part out everything will be all good. LOL

What happened to this place? Left the car there for 2 weeks to fix a minor accident. When we came to pick it up, there was a very noticeable scratch on the bumper and blue paint on the hood. They took *sort of* took responsibility for the paint in that they helped remove it, silently, but refused to take responsibility for the bumper.
The entire bumper had been replaced on the car 24 hours before bringing it to this shop. I refuse to ever bring another car here.

I can’t believe I’m the first to review this place! First of all… everyone is super nice and when bad things happen to your car you need all the good things around you that you can handle. They take care of all haggling with the insurance company, auto parts places, rental cars. They take you where you need to go and have a very cool comfortable waiting room… with a waterfall and mini pond:). On top of that, they kept me well I formed of the repair of my car without me having to get irritated. Kevin is amazing –definitely talk to him. My stress level went through the roof when I took the car in. After I filled out the paperwork, they gave me a rose… yep…a ROSE. Its good marketing… cause I’ll definitely be back (but hopefully not too soon lol:).

I logged onto Unilocal,just to write a review about the exemplary service I received at Autotrends! I went into the shop with a door long gash in the car door of my brand new Infiniti (long story) and left a week later with a shiny, detailed car… and a bottle of wine & a rose to boot! Autotrends is THE place to go for auto body service, hands down!

I love these guys! The service was great and fast. Some complications with getting the correct part from dealer but Bryan kept me posted the entire time, he’s nice to look at too so I didn’t mind coming back the 2 nd day! Overall great experience! Thanks.

Not at all impressed.
I was rear-​ended and this was a shop my insurance recommended that was in between the place of my accident and my home. When I brought the car in, I told them it was really difficult to drive and expressed concern about one of the tires and the alignment. When I went to pick it up, I was told they couldn’t prove the alignment issues were due to the accident so they couldn’t fix it – I should take it to another place and pay out of pocket to have it fixed. I am having a ridiculously difficult time driving the car now. I do not believe this car is safe to drive in the current condition. If they can’t make the case for realignment with my insurance then they are not very good at their job. They should have actually driven the car to see how bad it is and been a better advocate for me and my car.
Also, my license plate was lost in the accident. When I arrived to pick it up, there was a license plate on my car that was not mine. It turns out they accidentally put someone else’s plate on my car! So, they asked someone to take it off. 10 minutes later, I went to check on him. He was tearing apart the bumper and pulling out sockets and lights and all sorts of things. I went back to the office and told the person working what was going on. He came over and was shocked as well and then had to show the tech how to unscrew the 2 screws holding on the plate. Even I know how to take off a license plate!
Would not go back.

Autotrends was really helpful to me for many years when Brian was in charge of the State farm clients. Today, I went to the shop to get an estimate on a dent in the car. Gus, the person who handles state farm claims, basically called me a liar. He said the dent I reported was there a long time ago. yet, he does not have any pictures to prove it. He also said that the other scratch and chip I reported would be filed under a different claim and I would owe 250 times 3. He told me he could find dents or dings all over the car if he wanted to. My car is in near perfect condition actually. He was really mean to me today and was quite disrespectful. I had a legitimate reason to go there because I called State Farm who gave me a claim number. I noted the dent last week which is why I went in today. I am kind of disappointed since Autotrends was my shop to go to fix my car problems. Brian and the other girls were always understanding of my situation. All in all, Gus was mean, rude, and dismissive. He even raised his voice at me. I called State Farm to tell them I am not returning to that shop in the future. Maybe they could be a bit nicer to clients in the future since they do need customers to stay in business. He would not even shake my hand when I went to thank him for helping me in the past stating he does not like germs. Thanks Gus!!!
Just left Cooks Collision in Berkeley. They appreciated my visit and immediately assisted me. They told me they would fix the dent for less than my deductible and did some touch up work today for the scratches on the mirror. I told them my experience with Gus. Apparently, my experience was not all that unusual according to Cooks if you know what I mean.

From the beginning the manager Kevin was polite and understanding of my situation. I was getting my car fixed after I had been rear ended. I was having to coordinate with my insurance agent and it was a little frustrating to say the least. But Kevin called with updates daily and after the insurance agent got back to Kevin my car got fixed in a little over two weeks. All of Autotrend employees were polite and friendly. When I picked up my car I was given a rose and bottle of wine. I also liked being able to see my cars progress online. Overall I would highly recommend this auto body to other people. My cars looks amazing and I am vert happy with the finished product. Thank you.

My wife and I have had our car damaged in two separate car accidents in less than a month. We were referred to Auto Trends trough our insurance agent and have never been Happier. The manager, Kevin, has been very good at guiding us through both of these ordeals. He was always kind and explained to the average person as we are the basics. Those small little things you do for people are what make you remember their business.
We would recommend ANYONE for, on time, quality, and excellent customer service to Auto Trends on Broadway in Oakland.
K. Thompson-​Molien

After a recent fender bender, we chose Auto Trends from the list of shops provided by our insurance company to perform the repairs. We couldn’t have been happier with the level of customer service, communication regarding the status of ordered parts, turnaround time on the repairs, and follow-​up. As small business owners, we take pride in customer service and rarely experience anyone who «ups our game». The team at Auto Trends impressed us so much that we took a second look at our own customer service and have found ways to improve. I could not recommend them any higher.

I have nothing but good things to say about Autotrends. A landscaping truck took a chunk out of our bumper. The company sent out an insurance guy, who assessed damage and sent us a check. We got SUPER busy and didn’t end up taking it to get fixed until 9 months later! When I took it to Autotrends, they saw me right away… zero waiting. They took some photos and explained that the estimate might have gone up because 9 months had gone by, but they would let me know. Then they gave me a rose… awwww.
Kevin called me soon after to let me know that the repairs WOULD cost more than the insurance company had said, but he was handling it. And he 100% did handle it. He called me again to let me know that the insurance company came by and paid the difference, and the car would be ready soon. And it was ready soon. And it looked brand new. And when I picked it up, they gave me a bottle of wine. So nice! They also cleaned the car inside and out.
I also love that they gave me a tracking number, so I could track the status of repairs online and see photos of the progress. And Kevin called me a few days later to see if we were happy with the repairs. Total class act! Not only do they do a great job, but they make sure you are informed on every step of the process and that you are happy and satisfied. I would recommend them and go back here for future work without hesitation.

Incredible customer service and state of the art technology makes this auto body shop fantastic. I was able to look online to see the progress of my car being fixed and the customer service was superb. They were quick returning my phone calls and even gave me a bottle of wine and a flower upon checking out. Super nice and I would recommend them to anyone.

I came because it was one of the choices I had from the Insurance company. I am so glad I picked Autotrends. Kevin worked with us thru the whole process. we received excellent service and the work done was in record time. We were updated of the progress of the repair. I would highly recommend them to anyone.
Keep up the good work Kevin.

Okay, so I picked up my car this morning and it looks brand new! It’s like a diesel truck never hit me from behind.
I sat with Kevin this morning and explained my concerns with him about the finish date constantly being pushed back, and he pulled out all of the paperwork documenting the repairs and explained to me in detail the chain of command that was a part of fixing my car. It all made sense once it was explained to me… and the labour and parts cost weren’t as bad as I was expecting! Granted I didn’t pay for ALL of the repairs, it’s nice to know that he wasn’t trying to purposely gouge money out of me… or the insurance company rather.
I’m very pleased with the end result and although I hope to never see him again, if I do need a repair, I will be visiting him.

How did I NOT SEE that huge cement pillar? That’s what I was thinking after I backed my SUV into the pillar and crunched my bumper in the overly crowded San Francisco underground parking lot!
As soon as I got out of the car and saw the damage, I knew exactly where I was taking my car to be repaired — AUTOTRENDS!
I called my insurance who informed me that Autotrends was a member of their direct network program and the insurance agent put me through directly to AutoTrends. Unfortunately, I’ve had a few fender benders over the years so this was not my first time using Autotrends’ services. As in the past, it was a GREAT experience for me. I used their eEstimate service to send a photo of the damage on my SUV, the next day I received an estimate via email of the repair costs. Kevin personally followed up with a phone call to ensure receipt and inquire about questions that I had.
When I dropped my car off at Autotrends, Bryan got the car checked in promptly. He went over all the details regarding the process and allowed me to ask questions.
All of the staff was very professional and I was pleasantly surprised when I received the phone call saying that my car was ready!
They did an EXCELLENT JOB repairing the bumper and cleaned it up VERY nicely. I don’t think my car has been this clean since the day I bought it!
Kevin followed up with a phone call Monday after my Friday pickup to make sure that I had no questions or concerns with the repair of my car. I thought that was a nice touch!
If you ever find yourself in need of any type of automobile body work, I HIGHLY RECOMMEND you take your car to Autotrends. You won’t be disappointed!!!
Autotrends does it AGAIN!!!

Giving a rose to a lady goes a long way. As it is their custom to leave you with a rose with every transaction. It makes me feel special.
I took my car here after I was rear-​ended. There was only some minor bumper damage. And the other party’s insurance AAA took care of the work. I didn’t have to do any paperwork with Autotrends. I just signed off on the car.
The staff is professional and friendly. And they will put pics of the work they do on your car on the website, so you can keep track of it. They will also shuttle you a few blocks to Hertz Rental if you need it or another place that’s close by out of courtesy.

So I’m asian and can’t drive. That not only means higher insurance rates for you, but nicks and dings on the car for me. So when I accidently hit a pole in the parking lot in Seattle, it was time to go to a body shop
.
I stopped by Autotrends, because it was nearby. I figured I was going to get raped, as most of us do when we take our cars to get worked. I geared up to not eat for a month and prepared to lose my precious anal virginity.
I noticed the shop was really clean. The office was staffed by friendly people who had me fill out some paperwork. I waited for 10 minutes and was helped by a really awesome employee. He took a close look at the scratch and then left to get some a rag. He came back and started to rub the scratch. He told me that the scratch wasn’t actually a dent, but just a clear adhesive that guarded the body of the car. He started to rub the scratch and got most of it out. He was really helpful and gave great instructions on how to repair the scratch at home.
I was simply blown away by the service and honestly of the shop. I was ready to hand over my watch, wallet and the clothes off my back to get the car repaired and he took the time to walk me through the repair. If it was this easy to get my car fixed, I’ll start planning to run into more things, like your car.
Thanks Autotrends! Now I can save my anal virginity for a special occasion, like when I get an oil change!