Alpha TV And Electronics

I don’t write many reviews but thought I would chime in this time around.
Having just picked up my fixed TV, I am so glad that took my LG 55″ flatscreen over for a second opinion. I originally took the TV to a local place in SF, but was told that to fix would require replacing the entire screen and therefore not worth salvaging. Not wanting to give up, I took it over to Alpha in Oakland for a free diagnostic. Luckily we did! The TV was fixed within the estimated time, and I saved $$$ not having to buy a new TV. These guys are clearly able to go the extra mile to get the TV fixed while others couldn’t. Thanks Alpha.
Some of the other negative review did give me pause initially, but I’m not sure about the customer service complaint. The transaction was hassle-​free, and John was easy to work with.

I called Samsung because my less than one year old television would not turn on. They told me that this was the closest location to me that would fix it under warranty. I came here with my receipt and told them it was under warranty. They told me they would call me once it was fixed. I waited a week, and no word. I told myself I would call them the next day to inquire if it was ready for pick up. Fortunately, I got a call the next day, and they said I could come get it.
They tested to see if the television turned on before handing it to me. They said the problem was with the motherboard and that if the t.v. breaks again in less than one year, to bring it back to them to fix for free.
On the same day of pick up, I also brought my three year old Samsung in that would not turn on. It was no longer under warranty, but I wanted to find out what was wrong with it. They said they would call me once again before starting work. They called me back within a few days and said it would cost $ 22x to fix. I told them to go ahead and fix it since i bought the t.v. for $ 650 originally and barely use it. I have yet to pick it up, but am sure the results will not disappoint.

Over a year ago I went to this location and they were fast and friendly. They had my tv done in no time and has not given me a problem since. Now I’m looking up places hoping they would come up, and there they were. I’m taking in my TV soon for new speakers, hope they can help.

I’d like to thank Alpha TV for coming out to fix my Microwave. I killed it. I ran it for 45 minutes with nothing it. Alpha TV came out and fixed in no time. Next time I look at the buttons more carefully.

I would give them no stars if possibel. This place needs to be AVOIDED AT ALL COSTS.
The Saturday before Thanksgiving I brought them a 2008 Pioneer Receiver. This receiver is one of the high end ones Pioneer made around this time. At drop off the younger man, i’m assuming is the half witted son of one of the actual owners, was sorta rude as I explained the problem withthe receiver and why I was having a conflict with the sub-​woofer. The back of the receiver only has rca in for sub woofer and my sub-​woofer only has speaker wire cable +/​-​outs. At first I chalked this up to a language barrier as he spoke in broken english with a thick chinese accent but it turns out he is just a prick with no customer service skills at all which i found out later on. I left the receiver and was told they would call me on Monday. Monday came and went with no call so I stopped in to check on Tuesday. I was told they would call me the day after Thanksgiving and again no call came on Friday. After I called them on Saturday I was finally told what the part was and how much it would cost and that everything would be fixed and ready Tuesday or Wednesday. They called me on Monday and hung up when they realized they had called me in error. I called them back and was told it would be ready on Wednesday. Around 4pm Wednesday I called them to see if it would be ready as I had given them ample time to call me and let me know what was happening. I was now told it would be Friday or Saturday. At a minimum a business that has their act together should be able to call with a proper timeline and explain to the customer what is happening instead of treating the customer like a nuisance. This little prick became rude and combative when I asked him which one it was going to be. If a business cannot give a definite answer to when to come and pick up your merchandise then they are shady and incompetent. This little band of crooks has both in spades. So I told him I would come in and pick up my stereo. When I got there it was on the counter with an invoice for 75 $ laid on the top of the unit. The balls on these little criminals to try to charge me for work not done after saying that the assessment was free of charge. These people are swindlers through and through. When a electronics/​music/​pawn shop business cannot or will not deal in a straight forward manner then they are not interested in my money. Its an old scam to keep shining the customer on while they rob you blind. dont play their little game. Go anywhere but here so these scumbag rip-​off artists cant prey upon the people of Oakland.

I am so impressed. I called Alpha to see if my broken TV can be fixed. It cannot. The guy on the phone gave me outstanding advice. A real professional, he cares! Thanks, Alpha!

I had an LG HDTV die on me just a week after the 1 year warranty ended (after my experience dealing with LG customer support I will NEVER buy another LG product again, but that’s a different topic altogether).
Even though we live all the way down in Fremont, Alpha TV came to our house, picked up the TV, took it back to their shop, diagnosed the problem and replaced the motherboard, and then brought the TV all the way back to our house.
Three years later that TV is still working great. These guys are awesome and I would not hesitate to use them again.

Victim of the earthquake we had last year our samsung 3d tv fell down and no longer had a picture the tv was very expensive in the first place so it made since to repair the tv. Me being a Unilocaler I found this place and based on reviews I called and decided to bring in our tv. Good choice I made! The tv is as good as new! Thank you Alpha TV!

Our 2007 Sharp Flat Screen TV stopped working. We were not sure it would be fixable looked for TV repairs and found Alpha I was a bit skeptical — who repairs TVs these days? Well Alpha does. They came to the house for a very reasonable charge that they credited towards the repair cost took the TV repaired it brought it back and set it up. A couple of weeks later we realized the TV Input did not get set up — they came back and took care of it. They were communicative and gracious. We had an excellent experience with Alpha we would recommend their services.

I turned on my TV one fine afternoon and I couldn’t believe the noise it started making. I had never been to Alpha TV and Electronics but I looked on Unilocal and gave them a shot. They were nice and friendly when I met with them. They quickly told me what was wrong with my TV and how long it would take to fix The price estimate was right on.
I highly recommend them to all. They do great work.
.

One morning at about 5:30 we were awakened by a mysterious loud sound, and it wasn’t until that evening when we tried to turn on the TV that we realized it was the sound of the TV dying – it would not turn on at all.
After several weeks of wrangling with a warranty company, they agreed we could take it to a shop for repairs and they would cover the cost. So I took in my 32″ Vizio this morning and was greeted by a very pleasant fellow who carried my TV into the store. He suggested we try the TV just for the heck of it, and it went on just fine! He said it must have been the outlet that fried, not the TV, and that if I had left it without him trying it right then, they would have charged me for the diagnosis. This way, I could (sheepishly) take the TV back home without spending anything to find out it was fine. I did try a lamp in one of the outlets in the four-​socket unit but must not have tested the one the TV had been plugged into.
I’d certainly take my next TV repair job to these folks.

Online looking for TV repair shop and spotted Alpha which I have seen for many years but never had the occassion to patronize. Called on July 17 to make sure it was the shop that I remembered. Took TV in same day and picked it up July 19 for a cost of less than 200.
By the way, if you own a Sharp and happen to call for service, Sharp will recommend Chung’s on Alice St. The only review was horrible so save yourself a little time and go to Alpha for quality service.

My Panasonic Viera was crapping out on me – failing Y board, which means red flares all over the screen. The picture quality is otherwise very good, so I wasn’t ready to take it to the graveyard. I called these guys, and they came the same afternoon (on a late Saturday afternoon), and we loaded the TV in the back. Picked it up today, couple of days later — as good as new, for a little over $ 200, parts and labor included, and 3 months warranty.
This is a no nonsense shop, Chinese guy and his son. His van looks pretty beaten up, and his shop — well not any better. His English is not too good. But he really knows his stuff, and he is very friendly. This is the real deal.
I looked around the shop a bit, out of curiosity, and they got Zeniths from the 70s and 60s as well for repair. Felt like I was in a museum. These guys can handle anything, they really know their way around TVs. Warmly recommended.

Fast, friendly, reliable. The light engine on our tv was messed up and Alpha TV came to the rescue. They came out and confirmed that was actually the problem, ordered the engine and installed it for us. They were fast and super nice. We used them again recently when the bulb on the TV needed replacing. The repair guy came down to Fremont from Oakland and replaced it for us without labor or travel charges. If anything ever happens to this tv again, I’ll be calling Alpha TV right away

Fixed our 1998 tv. Works like new. One less tv heading for landfill. Great service. Came to our house. Well worth it.

Great customer service! Our Sony TV had no picture one morning, and I looked online via Sony Help. Alpha Electronics immediately came out to the house, and fixed it on the spot. The cost of the in-​house call + labor + parts came out to $ 255. All the other authorized Sony dealers would not come out earlier than 2 weeks, and they estimated their cost at $ 180 for just the call. The technician was pleasant and efficient. Our TV looks brand new with beautiful pictures/​colors!

My wife and I purchased a flat screen tv in July through HSN. We received the tv and didn’t open it until we moved into our new home on October 1^st, 2009. We finally put it up on October 10^th.
The flat screen comes with a plastic mounting device, well we put the tv on that, and at first it just didn’t seem right, it seemed really flimsy and wobbly. We even had some of our friends come to make sure it was in right, and sure enough it was. We both had to work that day and when we both came home our flat screen tv was on the floor w/​the mounting device to it! Not something we wanted to deal with. So to make a long story short, we have a walk in guarantee with Hitachi. We feel it was a defect in our tv stand. It gave way. I called Hitachi, and they told me in order for them to do anything, I need to take my tv into Alpha TV and Electronics here in Oakland so they can take photos of my tv stand to figure out what really happen. How can they figure that out by photos? Well apparently Alpha TV has not yet submitted photos because the photo size to large for Hitachi to receive! Our tv has been sitting in this tv repair place for over a month now!!! Hitachi has asked us to go over and take photos to send to them. We went and the tv repair was closed on a Thursday afternoon!!! WTF? It’s NOT my job to go and take photos and it’s NOT my job to keep returning in hopes they are open. I’ve called and called and called this place, it just rings! What kind of company doesn’t have a receptionist, or at least an answering machine to help their clients!!! I WOULD NEVER RECOMMEND ANYONE TAKING THEIR TV, VCR OR ANYTHING FOR THAT MATTER HERE! THEY HAVE BAD CUSTOMER SERVICE, AND DON’T SEEM LIKE THEY KNOW WHAT THEY ARE DOING! AT THIS POINT I MAY GET MY ATTORNEY INVOLVED!!! I WOULD RATHER PAY MORE MONEY TO TAKE MY TV TO A PROFESSIONAL REPAIR SERVICE, NOT A HOLE IN THE WALL, AND THIS IS EXACTLY WHAT IT IS!!! DON’T BRING YOUR SHIT HERE! IM SO PO!!!