Budget Rent A Car

My wife and I rented a Prius for a trip to Atlanta. Everything was ready when we arrived and the gentleman that helped us was Charles. He was so sweet and helpful and even saved us 100 bucks on our week long rental. We will definitely be back for our next trip because of his excellent customer service and great attitude. He made our day!

I need to inform you about the worst rental experience I could imagine. I reserved a 12′ truck to be picked up at 9am on a Sunday. I was moving from Chicago to S. Louis that day and needed the truck. During my booking there was a disclaimer that if a 12′ is not available, a larger truck may be substituted at the same price. When I arrived at the facility there were two 16′ trucks in the lot. I figured I will have to drive a larger truck. Except when I got inside, there was another customer that had rented a 12′ truck ahead of me in line and they were taking one of the 16′ trucks. I thought «Okay, there is still one more truck». But I was refused the last remaining truck because it was «reserved». I HAD A RESERVATION TOO. What makes that reservation more important than mine when I am there at 9am and have a full day of moving? You can reference the disclaimer when booking but the confirmation I have reads «XX XX, Your Truck Is Reserved!» There was no further explanation as to why I was not allowed the truck. They did find me another truck but it was an hour out of my way. A full day of moving was made 10x more difficult by Budget’s incompetence and I feel completely taken advantage for as a customer.

I booked an Avis car through Costco and picked it up on August 1 at about 9:15 a.m. I guess Budget and Avis are the same company because both were listed at the location and the woman who helped us had a Budget shirt on. Anyway, this woman was awesome. Super attentive, helpful, and could not have give us better service. Let us pick between three different cars, and marked all the many scratches and dings meticulously. Bottom line, got a car that worked for us, and excellent customer service. Her employee i.d. was 88 779

Stay away from this place! Very rude and unhelpful.
I made a reservation at Avis to pickup a car on a Sunday at 12PM. I called this office the day before to confirm my reservation, but the lady who answered the phone told me there was no car available at the moment and I should call back on Sunday morning. I did call back and same lady said yes she had a car at the moment. I asked her if that means I will have a car when I come at 12PM, and she said no because there are other customers. I asked her if she can not garrenty to have a car for me, so I should change my reservation to a different location. She said she didn’t say that, I should call back at 11:30 to know for sure if she has a car for me. I asked what will be my option if she doesn’t have a car then. She had no answer. I asked her by what order does she distribute the available cars, will the preferred customer with a reservation have a higher claim than someone walk-​in, she hung up the phone. I was so upset by her rude and unhelpful attitude, I changed my pickup location to the Midway Airport Avis. What is the use of a reservation? What is the use of being a Preferred member? Nothing, with this terrible location.

DO NOT COME HERE! THEY DO NOT DESERVE YOUR BUSINESS!!!
I had reservations to rent a truck here and was basically told that your online reservation does not mean a thing to this lady in charge of the Budget rentals. Avis is also at this specific location.
The lady was rude and never offered alternatives to help me find another truck with another Budget company nearby. She was just concentrated on cleaning on the car that she was working on. What horrible customer service!
I left very inconvenienced and called U-​Haul and they were able to find me a vehicle right away!

I walked in and the lady behind the counter looked pissed off while helping someone. The man was walking around on the phone like he was talking to his gf. When he got off he told me my reservation was cancelled. Nothing else. No effort to try and help me find a resolution. So I left and found a vehicle at Hertz.

Do not rent from this location. We made reservations, reconfirmed them via live chat online the same day, then got to the location and were told no cars were available. None.
No offer to upgrade or downgrade to a different model. No offer of discount. No referral to other locations in the area that might have vehicles. We were told we should have called (again, we verified via the website in advance). The manager was extremely rude and unapologetic.
Your ‘reservation’ is meaningless here. Don’t bother.

They could not get me the car as promised, but swiped my card anyway and authorized $ 100, which was held for 3 – 4 day. Agent rude and unapologetic, explained my problem was reserving the car online. They have no connection to online reservations, and that I should take my concerns to their online agents.

This is my «Go-​to» car rental agency in Oak Park. I have always had excellent customer service with the Oak Park Budget rental. The owner is particularly helpful. The cars I’ve used are pretty great, too. Thank you, Budget Oak Park for making car rental so easy for me and my family!

Awful customer service. After talking over the phone with their less than helpful associate I learned that apparently I cannot return a rental car after hours. So if you’re planning to return a rental, it must be between the hours of 8−6pm. I’ve returned plenty of rental cars after hours at various other locations. What a waste of 20 minutes of my time.
This will never be a Budget location I use… never EVER.

I recently rented a car from here for a short road trip. Their customer service is poor. The sales person insisted that additional insurance was mandatory if I didn’t have my own auto insurance and refused to rent me the car if I didn’t buy it — as it turns out this wasn’t true, and I would have been covered by the insurance on my credit card. Nowhere in the reservation is there any notice of this, so I was basically blindsided by an unexpected charge that ended up being almost as much as the rental cost itself. Basically, it turned out to cost twice what I had expected. I had already pre-​paid online, and I needed the car, so I had no choice but to buy the insurance. When I returned the car, a different person was working, and she did not seem to understand how the insurance worked and told me I would have to call the owner later.
They seem to only have one person there at a time to work at the front desk. I had to call during the rental period with a question and the woman in the office was not very helpful. When I called afterwards to complain about being charged for unnecessary insurance, I was told that there were «other customers» there who were apparently more important than me, and I would have to either come down there or call back at some other time. The office is pretty dingy, too.
Another annoying thing: they have a policy that if the car is returned with bugs on it or with pet hair in it, you will be charged $ 50 for each occurrence. So I had to get it cleaned before I returned it. Cleaning the car is really a burden that Budget should bear, not the customer. It only cost me about $ 13 to get it washed and detailed, but it was very inconvenient.
On the positive side, the car was nice and I had no mechanical problems with it.