Budget Car & Truck Rental

Worst experience ever.
I made my reservation online 2 weeks in advance and got a confirmation email with a reservation number, as well as date, time and location of the truck I reserved. When I got there, they told me that my reservation «meant nothing» and that «I should have read the fine print» that states that I need to call the day before to make sure they had a truck. WTF? Funny thing is that disclaimer wasn’t even on the paperwork. The woman behind the counter could have cared less. I could have been on fire and she wouldn’t have thrown a bucket of water on me.
So basically I was screwed. RUN AWAY FROM THESE SCUMBAGS.
By the way, the story ends well: I went to UHaul in Forest Park and they couldn’t have been nicer or more efficient. Give your business to them instead!

I reserved a car for Friday after Thanksgiving. Car was to be ready at 9. There were no cars. They called at 11:15 to say they finally had cars but were closing in 45 minutes. Nothing was posted online or on the shop to indicate that they were closing early that day — just a surprise for renters. Needless to say, this didn’t work. This seems to be a common problem for this location. Don’t bother trying. The Hertz across the street had plenty of cars and was open. Try that instead if you really want a car.

I’ve tried to rent vehicles twice at this location and both times have been total failures. The employees are completely apathetic so don’t expect them to apologize if they don’t have your vehicle ready. Avoid at all costs.