AT&T

Visited this store to switch over an existing phone from Verizon to AT&T. Jumana B. greeted us and assisted us with the process. Jumana was clear and efficient and explained everything well. It was a quick process, we were in the store no more than 15 minutes. No complaints and I would return again.

This was the closest store to where I was staying in Chicago. The staff was very unfriendly. Almost arrogant in answering questions. If it wasn’t a «need it now» situation, I woulda waited and ordered it online. Once I finally bought the new iPhone, they gave me some story that they couldn’t switch over all my contacts and sent me to another store. This is the reason I only go to real att stores and not authorized dealers

My phone was dying and I’d been having issues with my Verizon service this past year and so I decided to make the leap to AT&T. Read reviews about how busy this location is and came shortly after they opened on a Saturday. Even then, the store was booming, but I was greeted upon entering and my name was added to the walk-​in cue. (Appointments are also available.) Your name appears on a flat screen with a number beside it and there’s plenty of goodies to fiddle with and browse to pass the time. My service provider was Jeff A. He was amazing with an impressive knowledge of not only the merchandise, but plans, accessories, and insurance. Patient, polite… just a real doll and definitely an invaluable asset to the the AT&T team. I was tempted to deduct one star because none of the new IPhones were here; they were stolen. AT&T is a massive communications corporation that should have replaced them with a rapid shipment if need be. The SOLE reason I did not was because of Jeff’s service. He had an IPhone 6 and was kind enough to let me handle his *personal* phone for comparison to other models and to get a feel for the device.
I went with a Droid. the Samsung S5 (fantastic!) and it came with a free, slick Samsung tablet (2 yr. contract required) which is due to arrive within a week. Jeff transfered all of my contacts to my new phone and applied my glass protector so I was up and running before I stepped out of the door.
Give that man a raise!

Went to upgrade for my wife — Hugo did a great job also!

Today I had the best customer service experience I’ve ever had with At&t. I came in with my father, who is older and requires some patience, to make a return, switch a phone to a different number on our account, and then buy a new phone. Nicole was our consultant and she was awesome. Nicole was super friendly, patient, and took care of all our needs. I will defenitley be back to this location even though it is out the way for me.

This store received my lowest ranking. The staff is very unprofessional, uneducated to their product and arrogant. If your seeking reputable service I WOULD highly suggest the LaGrange store. As a long standing business customer with AT&T I expected do much more, but this business corridor sort of follows that arrogance.

Tried four times to call to find out if they can replace my UVerse router that stopped working two weeks after getting it. Each time I called, the automated system announced that all associates were busy, so I finally decided to go to the store.
There is no system for handling customers efficiently in any order. Customers wander around until an associate notices them, like a car dealer. As a result, three customers who came in after me were handled first. The other associates were sitting at tables giving extensive sales pitches to prospective buyers, also like a car dealer.
After about 20 minutes, I was approached by an employee, who apologized and said that she had not seen me (?). I explained the problem, and she told me that they don’t stock the routers, and that I should contact tech support, which is what I was trying to avoid, as that’s a separate AT&T nightmare.
Should know by now, nothing is simple with AT&T.

Zero stars. I was lied to twice: once when I was told by Ozzie, the sales rep, that the $ 35 restocking fee on a $ 59.99 phone that I exchanged one week later would be credited on my next phone bill, and again when the store manager, Lakesha, said she would call me back after she spoke to Ozzie about the matter. It is almost a month later, and I am still waiting for that call.
Not only that, Ozzie asked if I ever had insurance on my current devices and told him «no, not necessary». I get my first phone bill thereafter, and guess what? I have insurance on the two phones that I purchased, and at no point during the sales transaction was there mention of it. So I have to ask, if I never had insurance on any of my previous phones (which is a rip off to begin with), why would Ozzie think I would want insurance on my new devices? Easy money in his pocket? Maybe.
Lakesha was a bit condescending over the phone when I called to discuss this and sounded like Ozzie was doing me a favor by tacking on the insurance. Uh no. If I lose my phone, then be it. But don’t assume YOU know what is good for me, only I know what is good for me. It’s a bit disturbing to know that the store manager actually condones this type of sales practice.
And what about the $ 35, you ask? This situation is not worth me chasing down Lakesha or Ozzie to talk, then wait for a call back, dance around their schedules, etc. I’m a busy woman, which is why I have not followed up again myself (had already called 3 times), and it took me this long to write this (started in May). I’d rather let the world know about the misdeed. Lakesha can take the $ 35 and stick it up her pa-tush…nah, that’s a mean thing to say. Better yet, she can keep it and take out Ozzie for a drink, on me.
I can guarantee I will never step foot in this Oak Lawn store again. I want to walk into a store, and know that I can trust who I am speaking with, particularly a store that I can potentially need something from in the future. I will never waste my time at this location EVER again – sticking to my original store in Summit — don’t know why I even cheated to begin with. .
I’ve been an AT&T customer since 1994, yes that long, maybe longer. I have never had a bad experience until now, so I’m not knocking AT&T and can only say good things about their customer service over the phone. Always helpful, never trying to sell you anything. They credited me the insurance fees and removed those plans, then credited me with $ 36 activation fee on a new line, but couldn’t do anything about the $ 35, since it’s a specific store charge that is not noted on my account Ozzie would have had to call them for that to occur. I guess it wasn’t worth his effort. Disappointed… tsk tsk… Ozzie, get another job… this is not what your mama taught you

Zero Stars.
Don’t bother coming here. The people here do not know the meaning of customer service. Go anywhere but here. The only person I could count on, Candice, no longer works here and the rest of personnel could use training and sensitivity training. Good job tonight Ceasar making me an ex-​customer. Sorry, but this a major thumbs down. I would rather have teeth drilled without nova cane!
8÷1÷2013 Okay, I was harsh on these guy but you have to remember that in this day and age customer service is PRIMARY! Step up the service a little and things could change here. Maybe a little more management training would help!

Never again! I went in because this is the store I always deal with. It’s within walking distance of my house so it’s always been an easy choice. This place is a joke! Complete rip off!
My iPhone had a cracked screen along with some hardware issues. The gentleman that helped me (after a long wait) denied any hardware issues and said my phone was working just fine. Not true! I couldn’t make or receive calls!
He then went on to tell me I needed to head to the apple store and purchase apple care in order to have my screen fixed. You CAN NOT purchase apple care on an 11 month old cracked phone! Trust me– I tried! Apple clearly states this is in no way shape or form possible. AT&T sells iPhones. How can they spread such false information to loyal customers.
Once I decide he was wrong and that wasn’t the solution I go to them again. This time I say I just want to buy a new phone outright. I get that I had no insurance or apple care. They want to charge me almost $ 500 just for the phone. Not a huge deal. Until I found out from apple it was still under warranty after all. Apple was able to sell me the phone, case and a year of apple care for $ 200!
This place is ridiculous. The only thing I experienced was poor customer service, wrong information and a blatant attempt to over charge me for a product. They have lost my business for good.

Zero stars!
Take the extra 15 minutes and travel down to the Crestwood location — it will be well worth it. The oak lawn location is filled with useless employees. Their ONLY objective is to sell you a new device — no matter if you just bought it 2 weeks ago.
They will not attempt at helping you resolve your issue — the team down in Crestwood took the extra time to resolve it — did not leave with what I wanted but still had a decent /​simple resolution — very happy none-​the-​less (with Crestwood, not OL).
Seems like they have a bunch of high school dropouts working at this location..

I came to this location to pay my house phone bill and the staff was very friendly and asked if I needed help with something and you didnt see them standing around overly chatting like I’ve seen at other locations where staffers were too chatty and needed to be attending to customers more than running their mouths. I also like how clean the store is and giving the area its in clean is what I expect of a store. Parking is a slight problem during certain times of the day especially since the store is situtuated by a physical therapy clinic and a restaurant. You can park on the street but there’s spaces in back and on the side of the building and there are no meters, but you do have to watch your time since police enforce parking laws with tickets if your car has been sitting for too long so monitor your time when you’re in the store or anywhere on the strip.