Oak Harbor Motors

Great service! I love that they’re involved in community events. Will definitely return.

I bought my 2014 Chrysler Town and Country from here last week. The customer service was INCREDIBLE. Low pressure salesman (Robert P. was fantastic) and I was out the door in two hours. They made it so easy. I love my car! Also, I forgot my CDs in my trade in vehicle and Robert drove them to my house while near Seattle the following week! I did buy an expensive extended warranty and I’m not sure that was the best thing to do, so I’d research extended warranties before you go, but I’d certainly buy from them again. Worth the drive from Seattle!

I am very disappointed with the repairs done by this Service Department on the transmission of my Jeep Grand Cherokee. I paid Oak Harbor Motors $ 2100 to overhaul my transmission. 12,000 miles later the reverse gear is slipping and now they want to charge me another $ 2500 for a rebuilt transmission. That gear should have been replaced during the overhaul as it obviously would have been below the tolerance measurements. I understand that things can be overlooked unintentionally but I offered to pay for that part to be replaced and asked that the labor costs be waived. The Service Department asked for approval and was refused. He said the repairs were done before the current management was in place and the technician that did the repairs is no longer there. But he did mention that the current management team is all about taking care of their customers. So I assume that all the previous customers just don’t matter. I now have it in a different shop and am having to have a new transmission installed which will cost another $ 2000. I will no longer take my business there as they don’t stand behind their repairs.

Great experience, no pressure. We knew what we wanted and the salesman was very knowledgeable about the 2014 Dodge Journey. We had a lot of negative equity and they worked with us. Very responsive when we called with a question, which is important to me. Loved that we were able to get what we wanted at a local, small dealer. Shop local, you’ll get treated better! Thanks Doug, Kevin and Jeff, we love our new car!

When I came in to see what my options were for a used car, I wasn’t super impressed with the selection, simply because I’m used to much larger dealerships. I was impressed that they had a 2008 aveo hatch in stick for less than 7k. I think it’s a good buy, I just didn’t buy it because it wasn’t for me. The guy I dealt with was a refreshing surprise. I don’t know what his reasons were, maybe he knew he didn’t have anything I really wanted or maybe they are just that low pressure, but he showed me the options that fit what I was looking for, printed me out some information and said thanks for stopping by.
I wish for dealerships there was a way to rate the sales people and a way to rate the stock separately because if I could I would rate him at least a 4 for being so easy to deal with. I was in and out in less than 15 minutes and no one tried to sell me anything I didn’t want.