Doubletree Hotel Chicago – Oak Brook

One of the nicest hotels I’ve ever stayed at. The rooms were spacious and clean, and the service was great.

I like hotels that are A-​OK.
I mean, I really like swanky hotels where they call you by name and your towels are shaped like swans when you walk into the room, but I also like hotels where strangers don’t knock on your door and your sheets are clean (not that I’ve experienced either of those).
Doubletree Oak Brook is an A-​OK hotel. My coworkers hyped up the cookies at check in, only to find out that they didn’t have any options for folks like me who have nut allergies (the horror!) — a bummer, but nothing terrible. The rooms were pretty large, and while the view of a shopping mall isn’t the most ideal, it is certainly convenient to be next to one of my favorite malls in the Chicago area. Parking was a piece of cake (the garage is free, so don’t park in the lot like I did) and the staff was nice. I’d come back in a heartbeat.

Quick Summary: I would never stay again… there is so much better for the money
Pros:
Very nice décor
Easy parking
Located near many stores
Beds were very small but of good quality.
Cons:
WAY OVER PRICED EVEN FOR THE AREA
While they are over charging you, they give you nothing in return.
Rooms look nice but the plumbing and electrical are still old and don’t work well
For a rate that is equal to downtown… they give you nothing. Enjoy that $ 0.30 cookie at check in as you will pay for everything after that. They do not even feel that you deserve a coffee station in the lobby. When I politely asked the front desk (redheaded girl in her twenties) to tell me about the amenities of the hotel. (I smiled at her and asked her how she was… than said «could you please tell me a bit about what the hotel has to offer?»)She behaved as though I was greatly bothering her and I had to pry information out of her. I lastly asked her if any of it or at least coffee was included with our room (other than a 6oz cup in the room). I wish I could have taken a picture of the look on her face. Apparently that question is either asked more than she likes or it placed me in some social circle that was beneath her.
By the time we leave here we will have given them over $ 500 for our stay. I don’t think it is too much to ask that the staff smile and treat me with basic respect and that the hotel would offer me more than a single serve cup of coffee from my bathroom.
Large brown stain (larger than my hand) on the sheets of one of the beds.
If my stay improves I will update this, but at this point I am wondering why in the hell our convention is here and I am counting down the time until I get to leave in 2 days rather than relaxing and regaining my energy as I had planned. While typing this I am drinking coffee and eating a bagel that together cost me $ 18 as the phone rang and the front desk attempted to tell me that I could not charge these items to my room even though at check in they verified that I had $ 20 per day that our company had paid for. So my opinion of the service has not improved. LOL
At the end of the day, I am very familiar with the options in Chicago and use them all of the time. For a rate of $ 159/​night from a Hilton chain I expect so much better. To say that this location if falling short is being gentle. It is no wonder that the Doubletree brand is seen less and less.
UPDATE: Day 2 and calling front desk soon. Power outlet in the bathroom is broken and the shower drains so slowly that it might as well be called plugged. Learning that the Oakbrook shopping center across the road is really nice. Also was told that some in our party are paying twice what we are paying… I am very disappointed at our rate… at their rate I would be complaining heavily.
The hotel organizer that helped organize the event that we are here for delivered a free drink coupon for the bar today… just wanted to mention it to be fair.

Stayed here October 19^th to the 21^st in room 214 and it was pretty average.
The pros:
Comfy bed
Nice staff
Nice lobby
Fun bar with popcorn: Foxes
Walking distance to a pretty nice shopping mall with good restaurants
Breakfast buffet
The cons:
Filthy tub that was clogged after a 10 minute shower
No bottled water in sleeping rooms
Sub par coffee in rooms
Sub par catering/​banquet food
The room is definitely showing its wear. Needs a little TLC
Desk chair did not go up high enough and which was not ergonomically correct
View of roof. Blah.
Stairs to sleeping rooms only goes to 2^nd floor. Wtf?

My hotel room was booked for ⁹⁄₅ — ⁹⁄₇ for a king size bed. The great things that I loved about the hotel were the amenities: free parking, free cookies upon checking-​in, cleanliness, friendly staff, mall across the street, pool, fitness center, business center, convenience store, spacious rooms, and just an overall lovely hotel. I booked the hotel on their website and before I checked out, there was a prompt to purchase breakfast for $ 2 a day per person. I bought it, but didn’t realize until I got to the hotel that it was a breakfast buffet. Definitely a plus and money saver from spending money at a restaurant. The only con was that my room was next to the elevator. I didn’t hear people, but the elevators were pretty noisy. Other than that it was perfect. I’ll be visiting again soon.

I stayed here after attending my friend’s wedding at Drury Lane. Around 11:30 (I think… the whole night is a little blurry) we showed up to the hotel bar for the after party. I thought it was kind of weird that the bar didn’t serve food but if you ordered food you had to eat it in the lobby and not in the bar area. At least that’s what the bartender told us. Other then that the rooms were clean and bed bug free. I would stay here again.

I really like how they welcome you with warm freshly baked cookies as you check in. And they were pretty cool too with giving out 5 more cookies throughout the evening because I asked for more.
Free printing in their business center. I loved their indoor pool and sauna. Free parking and wi-​fi included. And they have a decent sized fitness center with up to date machines and equipment, with tv’s on every aerobic machines.
They have a nice trail outside too, if you choose to work out outside.
Nice modern room, with a decent sized tv. Bathroom is big too.

Well, this was our first night together in the Chicago area. We checked in first before meeting her friends at Oakbrook Center. The front desk area looked nice and had 2 warm cookies waiting for us. I purposely reserved our room on the executive floor so that we would get free breakfast vouchers. It was just $ 15 more which was so worth it. The executive floor looked it once used to have happy hour/​executive lounge free appetizers and drinks (M-​Th). However, I checked ahead of time and was told that they no longer do this anymore. Ugghhhrrr. Anyways, the balcony room was nothing to get excited about– not much of a view. It was the same price as the other executive lounge rooms. The room itself was okay but as others have mentioned quite dated. My fiancée noticed that the sink in the bathroom was cracked. At least, they had a robe for us to share. Also, there was a fridge to use as well which was nice. The bed was comfortable and had a nice sized TV for us.
Well, it was not a big deal with the happy hour since in the morning, we were greeted by a bowl of fruit next to the executive lounge business center. I must confess that it was too appealing to have oranges, granny smith, and red delicious apples. So, I grabbed a couple extra for us on the road. I did venture to the fitness center which also has a pool though another set of doors. The fitness center was decent and had a workout before my fiancée woke up. The fitness center also had a nice bowl of fruit so had an apple there too.
Afterwards, we made it to breakfast which was wonderful. There was an omelet station which I ordered with all the fixings. The plant had called my fiancée so at least, I could enjoy breakfast and the paper. We wrapped up breakfast and then headed out. There was a barber shop which looked kinda dead probably because it was the long weekend of July 4^th. The gift shop was open and did check it out. It had your everyday conveniences but at a premium. I would suggest just stopping by a Walgreens or CVS since you are near a shopping mall.
For the price of this centrally located hotel, I would recommend this if you are visiting the area. It has a shuttle bus but it only serves a 5 mile radius which is pretty much businesses and the mall. So, you would be better off with the Hampton Inn or Hilton Garden Inn Chicago O’Hare if you need bus service to the airport which gets you to L train for downtown. Overall, I can’t complain with all the amenities and had a nice quiet rest on our long drive from Minnesota.

If there was a way to give stars in different areas of happiness, that would be grand. I have to give it a 3 star rating b/​c it cost me money. And I do not like to waste money. I took a taxi from O’Hare to DT and it cost me $ 57 plus tip to get here. When I called 2 weeks ago to verify everything was locked on, I asked if they provided shuttle service from the airport to the hotel. They told me that their shuttle only drives in a 5 mile radius… Fine, understandable. I took a taxi. When I arrived, the man at the front desk was super nice! He checked me in, gave me a cookie and I asked him about arranging for me to have a taxi come pick me up when I checked out. He said no problem, and then told me that they are contracted with American Taxi to provide me a flat rate back to O’Hare and gave me a $ 3.00 off coupon. Now, this is where it cost me extra loot. Why didn’t the lady on the phone express this same option when I landed into Chicago. That would have saved me $ 33.
I hope someone who is a less frequent traveler like myself will see this post so that they can make certain arrangements ahead of time. In the future, I will now ask the hotel if they have a preferred taxi service.

This is a review for the «foxes bar and grill» at the Doubletree.
I came to the bar looking for a quick bite to eat as I had plenty of work to do in the room. The bartender (didn’t catch her name) was quick to joke with me and made an otherwise lonely 4^th of July, a good time. She was very helpful with the menu decisions as I had the chili and the tenderloin.
The food wasn’t anything spectacular, but the bartender was very nice and did a fantastic job of making me feel welcomed.
Kudos!

I stayed two nights at this hotel for a training conference. Overall, it wasn’t a bad stay. The bed is comfortable, there is always hot water, and the catered meals were much better than expected.
The restaurant staff was amazing! I had two meals in the bar and grill, and I had excellent service. The food was also very tasty. Also, the drivers for the hotel shuttles were great.
The shower head is very low. I’m only 5’4″, and it was practically eye level. That was fine for me, but others might find that to be an issue. I almost fell in the shower because there were no foot grips, and when I stepped in, my foot slipped pretty far. My other leg slammed into the side of the tub, which left a bruise.
The workout space was nice, but it is set up awkwardly. There is a bad glare on the TV because of the way the machines face, and it was really, really warm. I had to quit my workout early because if the warmth, and I wasn’t really doing anything hard core at all.
The only big issue I had was that a dryer sheet or something had melted into/​onto the bottom sheet of my bed. My leg brushed against it in the middle of the night and really startled me. I was able to peel it off mostly, but I was struck by how obvious it was when the blanket was pulled back all the way. There is no way that the cleaning staff didn’t notice it when they were making the bed.
Final note, a thinner blanket option would’ve been nice. I turned my air down pretty far, but the blanket made it was too warm, so I kept waking up throughout the night.

Well accommodations and location are nice. Goods amenities, and friendly staff. Only thing standing in the way of 5 stars was the heating system not functioning properly. It was cold and blowing cold air. They offered to change rooms but the maintenance got it working. But by morning it was cold again. So they did all they could thank you. Still a nice clean hotel and a good place to stay. Friendly staff, enjoy.

All I can say I found a diamond in the rough I love dive bars and this is totally cool. Drinks are moderately priced and a generous pour unlike other hotels. The manager is very cool but extremely professional. Many locals frequent this place. Every time I come to this area I stay at the doubletree regardless if my stay is taken care through my job.

Stayed here last night for the ATN Annual New Year’s party. The bed was comfortable but the rooms need to be updated. The chair at the desk (in our room) had severe signs of wear & tear. The halls & the common area look updated but now they should continue it to the rooms.
We had very limited towels, 2 of each. Most hotels give you more than that.
Overall, the stay was very comfortable. I’ll be back next year for the next New Year party.

My company hosted our holiday party in the Ballroom with an open bar, dinner and dancing. Karen was one of the bartender, she was efficient at the watering hole. Dinner buffet was of good quality and the bite size dessert selection was pretty delectable. We also stayed overnight at the hotel and the service was exceptional. Not to forget the breakfast buffet, way better than the similar star hotels.

This hotel is a nice and comfortable for a short stay if you do not want to pay high prices for hotels in the city of Chicago. We stayed in the Presidential Suite and one of the 1^st questions that we asked the front desk staff is, «May we have a room that’s not joined by a door to another room?» The reply, «All the rooms are connected,» and he was correct! The walls are thin; more specifically, we could hear the couple next door to us… well, let’s just say engage in grown activities! Otherwise, we had an enjoyable stay and would recommend the hotel to others. I could only rate it a 4 due to the loudness of the extracurricular activities being held next door; sound proof the walls better Doubletree!

I always try to stay at Hilton Hotels but this was not the greatest Hilton experience. I just stayed here 6 days for a course at the hotel so I had plenty of time to get the real feel of the place. Oak Brook is too far out for the standard taxis at the airport so I made arrangements with Windy City Limo. I was happy to see that a nice ritzy mall with plenty of food options was right across the street.
The positives:
1) All of the staff was very pleasant and seemed happy
2) The hotel shuttle will take you anywhere within 5 miles for free. I used this almost every night. Sometimes, I called ahead and sometimes I just walked out on a whim and asked the driver to take me to Panera.
3) Hilton always has the best beds of any hotel chain
The negatives:
1) One of the huge negatives occurred before I even got to the hotel. My course had a set of group rooms all set up and we were just suppose to call and give the hotel our credit card info to secure the room. That ended up being a big fandango… let’s just say the first person that I talked to seemed to be confused that I already had a room within the group reservation. It took many phone calls between me, the hotel, and my course to fix it.
2) The bathtub is just weird and annoying. It took me (and my roommate) at least 5 – 10 minutes to get the nozzle on the right temperature and I am pretty intelligent. Think of all the water that gets wasted just because the tub nozzle sucks.
3) The food was awful. I ate powdered eggs that I had to drown to hot sauce every morning… not by choice, but that is what they gave us every single day. The lunches varied but I only liked one lunch out of 6 days. I would hate to be here spending a ton of money on a wedding or some other event and get food quality like this.
4) Although the staff was very nice, when I would call down most nights to reserve the shuttle, they would always say, «Oh, let me me check and call you back in a few minutes.» Typically, I would have to call back about 45 minutes later, and they would be like, «Oh yeah, they will be ready for you at that time.» How do they always forget to call me back???
5) The cleaning ladies. First, let me say that it grosses me out that they had towels/​linens stacked on the wall across from the elevator in the middle of the day. Eww! A couple of times, they just left my new towels on the counter instead of putting them in the cubby, including one day where they just left a tissue box on the counter instead of taking the extra second to put in in the tissue box cover – LAME.
When you spend $ 1200 for a room for 6 days, you just expect more attention to detail. Hilton, I think all of these things could be easily tweaked. I know you can do better, especially with the food. See you on my next business trip.

This hotel is probably one of the better ones I’ve stayed in recently.
The location is great for anything near the Oak Brook area. The mall is pretty much right across the street and there are lots of options to dine out.
The hotel itself is a bit unimpressive from the outside, but the inside is gorgeous! I was very pleasantly surprised. The lobby is large and clean.
There’s a little gift shop and even a barber shop, restaurant, sports bar.
This hotel seems to be also well set up for conferences and meetings.
The service was friendly, the rooms were clean. I really have absolutely no complaints.
The breakfast buffet was… meh! About standard what you would expect from a chain hotel breakfast.
I would definitely stay here again.

I was here for a conference over the past weekend, and the reason that this place didn’t get at least four stars from me was the bathroom. Everything else was great: the food, the beds, the cleanliness of the room overall, the conference rooms, and the service were all at least four-​star quality.
The bathrooms in our rooms, on the other hand, were just awful. The drains don’t work super well, so on my first morning there I finished my shower ankle-​deep in water, from a showerhead that only turned halfway on. Not good, although my following showers were a little better — maybe someone dropped by and cleaned it up a little while we were gone?
I would also complain that they rarely refilled the water dispensers left out for us, and that it was incredibly difficult to find a trashcan, especially annoying since we were given box lunches (lots of pieces to throw away) and disposable cups.

From the outside, you’d never guess how pretty this hotel is, when we walked in we were really impressed with this hotel. The lobby is very pretty, there is a bar/​grill/​café, barber, and little store where you can pick up odds and ends, including souvenirs and even play lotto!
Staff here was professional, friendly, very efficient and eager to please. Everyone we dealt with was equally as wonderful.
The room was a little on the smaller side, but we weren’t too upset, especially since we got a great price for the night, cute little coffee maker, decent sized bathroom — big soft towels, good quality soaps/​lotions, etc.
Hotel is literally across the street from the Oak Brook Mall — very nice :)
A couple of issues — not really hotel’s fault it was really very frustrating and inconsiderate!!! We contemplated calling the front desk, but decided against it since we weren’t sure which of the neighbors were doing it.
1. the room was super dry — to the point that we couldn’t breath. I’ve found that this is generally the case when staying at any hotel in the cooler weather — next time we may bring a portable humidified, or shower before bed with the door open and turn down the heater a bit.
2. our neighbors were out to break a door slamming record on the night we were there.
And of course, we absolutely loved the warm cookies — so much so, we left with a tin!