Chicago Marriott Oak Brook

I will never stay anywhere else. I didn’t eat much of my room service dinner because I don’t have much of an appetite ever due to a chronic illness. The room service guy just came back to my room to make sure I was ok. Offered me hot tea or anything I needed and told me they wanted me to feel like I was at home.

Your hotel was recommended to me by a colleague for my stay this week. There were surprisingly very good reviews online and I am a Marriott rewards customer so I decided to spend my one night in Chicago at your property. As is too often the case I took a taxi from the airport and the driver didn’t speak English and didn’t seem very sure of where he was going. As a result by the time I got to your hotel I wasn’t in the best of spirits.
I ran to the front desk to ensure I had the right address while the taxi waited because there was no bell service outside. That was also very disappointing because I have pretty severe back issues so I always stay at hotels where I can get assistance. Once I finally dragged the bags through the door… I was really in «great» spirits!
There were two young ladies at the desk. One didn’t seem very pleased to have a frustrated guest come in the door and the other — Maribel — had a smile and promptly checked me in. I had a couple of requests for my room and she was more than happy to accommodate. She also kindly gave me a card for coffee in the morning as well as a pass to the Honors lounge where I was able to get a bottle of water.
Then I get to my room and I am exhausted and not hungry enough for a big meal but I wanted some fruit or something… but didn’t see that on the menu. As I am sitting on the bed about ready to go to bed very early (very early wake up) I get a knock at the door from room service. I forget the gentlemen’s name (Louis?) but he was wonderful! What he delivered was a plate of cheese, fruit and nuts and a small bottle of Merlot. I couldn’t believe it. It also included a lovely card from Maribel. She did that not only because I was having a rough day but when I got to my room apparently someone had used it as I could see in the toilet and by the towel left on the counter. I didn’t want to bother her anymore by moving my room as the rest of it looked fine.
I travel all over the world (mostly for work!) and stay at a lot of great hotels. Just had one in Dubai that was best ever… and their service didn’t match what Maribel did on Tuesday. It was memorable. I also sent a note to the manager when I returned. Within two hours I received a very thoughtful and professional email. That says a lot about the hotel. And one other note the menu at the hotel looked pretty unique for a hotel and that was another reason I wanted to stay there. Restaurant looked nice. Great experience.

This is not going to be a review as a standard guest but for someone who hosted an event at the Marriott Oak Brook. Yes, the rooms were good — the bar was awesome (mostly because they dealt with my rowdy group of sales guys who wanted to drink at 1am). But what really stood out about this hotel was the staff, particularly on the event side.
We hosted a 60 person event for my company and I had the responsibility of pulling it all together. I’ve planned many events in my lifetime but this was the first for my new company so I had a lot to prove. I often come out of these with a list of ideas on how to do things better, but not this time. I was a rockstar! This had a lot to do with the staff who were always available and accomodating. I even had one gentleman bring me a diet coke every time I was half way through a glass (he probably noticed I looked like I was running low on sleep). They treated everyone like a VIP and the manager checked in numerous times to see how things were going. They were also very sensitive to the fact that this was an important but difficult meeting we were hosting. They dealt with delayed flights because of a storm, people with countless food restrictions and me constantly asking for more AV equipment. In fact, dealt with it is not the right phase — they handled it with grace.
Even after the fact, I had tremendous follow up for our event. I couldn’t have been happier with the outcome of my planning and it wouldn’t have gone so well without the staff from the Marriott.

What’s fantastic hotel. The bar manager Aaron has a great selection of craft beers and bourbon flights. The food was fantastic and the service equally impressive. A very friendly hotel for a weekend get away. Also there are several restaurants nearby for your culinary pleasure…

The hotel is decent, but the bar is kick ass. It has a solid selection of bourbon and a bar manager that really knows his shit.

Elevator is very noisy and traffic noise is loud! Don’t get a room by the elevator. Traffic noise is loud but much better than this archaic elevator. Not worth the price. Also, the heater did not work in the winter. It would blow cold air!

Overall, considering the price was right, this place met and exceeded my expectations.
We stayed here for two (Fri-​Sat) nights in June 2015 booking on Priceline for $ 75/​night including taxes; A pretty competitive rate considering the area. … so two rooms for two nights totaled $ 300.
— As other Unilocalers have pointed out, the internet is not free
— The rooms are not brand new… but not dated by any means.
— Morning buffet is great, $ 20/​person
— Very nice workout area/​pool
— higher you stay, better the view (of course :-)
— Starbucks behind the restaurant on the ground floor
— mall is right across the street, so perfect if you don’t have a car… centrally located next to many restaurants, shopping, movie theater :-)
— right next to the highway
— be ready for the Chicago tolls!

Located in the beautiful suburb of oak brooks, a lot of business meetings happen here. The husband & I stayed here 2 nights and loved it. A staff named Stacy at the reception was super helpful when we told her this was our first time in Chicago. She gave us tips, direction to the train and a train schedule. I forgot my footwear and remembered about it 2 days after I checked out. The husband called and they offered to ship it to us without any charge. Isn’t that sweet. We were still in the city so we picked it up from there. I really liked this hotel and its hospitality. Will recommend friends and family to come here.

Front desk guy tolerated me practicing my spanish on him and was very professional yet warm. The room was clean, spacious, and all the items were in place for maximal efficiency/​comfort. Noticeable attention to detail. Fridge isn’t full of traps. Oh, and there’s a fridge. I couldn’t have prepared a more hospitable room myself. It’s always nice to be pleasantly surprised.

Reasonable enough hotel for the price, we booked a suite which was functional and nice but not spectacular. I kind of expected more for a hotel that sits across a Neiman Marcus.
Buffet was nice and servers were very friendly.
Would likely not stay here again unless they get remodeled.

Super comfy king bed. Big shower head. I was at the hotel for a wedding, and the food was ok, but nothing spectacular. Ice machine on our floor was broken and had to go to a different floor. Check in/​out was pretty smooth.

Been here for many events in the last couple years. Is a great hotel and the staff is very friendly. The bar downstairs is also very convenient. It is also close to a lot of shopping and differently places to eat.

Hotel once you leave lobby is outdated. That is my negative. We were slated to stay here two nights ride to Michigan then go to another hotel Sunday night. This hotel matched the lower rate and will hold our luggage until we return.
Nice pool and hot tub. The exercise equipment was all working. Now for your frequent Marriott users this hotel is special. Concierge is part of the restaurant so it is on the lobby floor, and is all you can eat breakfast buffet. The staff is very nice, making conversation if you like, or leaving you in peace.
The rooms are clean, bathrooms small, but does the job. More importantly there is a Starbucks also in the hotel.
High end shopping if you go across the street.
If you wanted a business meeting here, please note they are all in the lower lobby, very closed in. Same access to the pool and gym.

Nice hotel, great location. This is very close to our office. Love staying here. Yes I am a fan of Marriott. They know how to take care of customers. Nice room and cool lobby. I would say its the place to stay in oak brook.

Staying here for 4 nights with husband and 3 kids — so 2 rooms — $ 14.95 a NIGHT for internet — I will not stay in another Marriott until this ludicrous policy changes — guess the $ 1,000 for the 2 rooms just wasn’t enough!

**WEDDING-​RELATED REVIEW**
I researched several wedding venues before choosing the Marriott in Oak Brook. I felt like this hotel offered a good balance between quality and price.
At first glance: Although the exterior looks fairly old, the interior of the hotel is surprisingly modern. The lobby has a decent sized sitting area with a few TVs, and there is a Starbucks attached as well. I was actually really surprised at how spacious and beautiful the ballroom was compared to the exterior of the hotel.
Service: Our sales manager was wonderful. She was very negotiable on the cost per plate and included several complimentary additions to our wedding package. Our event manager and I got off to a rocky start at the beginning. She didn’t respond to our emails or messages in a timely manner, and we were told months after the signed contract that there was another event taking place in our ballroom right before our wedding. Even though we were upset that we had to revise the timing of our wedding day, we were able to move past this conflict, and her level of service improved drastically after our confrontation. As our wedding day approached, we felt that she was always there to answer our questions, very accommodating, and understanding.
The Wedding: The service provided by the hotel before and on our wedding day was flawless. Our event manager was there during our rehearsal to gain an understanding of how our ceremony will run. She always made sure that I had everything I needed and constantly checked up on me to make sure I wasn’t overwhelmed or too stressed. The food was much better than other the food I’ve had at other weddings, and so many of my guests have agreed. The procession of events, vendor setup, and ballroom turnover was seamless. Everything flowed so smoothly, and we were extremely happy with how it all turned out.
I would definitely recommend the Marriott as a wedding venue, especially if you’re looking for a good balance between cost and quality of the hotel.

Stayed over the Thanksgiving holiday when no business travelers were around so they closed the Concierge lounge. The staff went out of their way to accommodate frequent travelers like me and my wife and gave free breakfast, starbucks, etc.
The room we had was large and nice, but the bathroom was extremely small. The windows were weirdly super dirty and old looking. Other than that, the location across from the mall, and the service and rooms were very nice, albeit a bit older. If you are not a frequent traveler you will not have free breakfast or wi-​fi, but will get free parking. Price is also a bit high for the quality

Very clean hotel. I definitely thought my room was very roomy, and I love that they had very accessible computers and printing. Also loved that there was a Hertz and Starbucks downstairs, both of which I used. The gym is clean and had awesome equipment. They also have a nice, heated indoor pool and a whirlpool — I took advantage of that each day!
I had free wifi and buffet breakfast, but that came with my corporate deal. So if those things being free matter to you and you have no corporate deal, expect to spend some money. The included cable stations, though, were pretty plentiful!
The service was friendly overall, though I did find the front desk area to be a bit slow and disorganized. Still, I’d go back there in a heartbeat.

Truthfully, this was probably the shortest hotel stay of all time. I went to a wedding here and made a last minute decision to stay in a room. While I only spent a total of 5 – 6 hours sleeping in the room I have to say it was comfortable, quiet, and well kept. The bar/​restaurant area is also nice, but not cheap.
The banquet area was also much better than expected. If you are in the area this place is not a bad option.

Well the hotel itself looks nice, and has been mostly updated, but I have to say that they need to improve their service significantly.
In terms of service… I got my receipt upon check out and then all of a sudden, I get a new receipt emailed two days later with additional charges that were not mine. I contacted accounting who has not been helpful at all. It has actually been quite the opposite. She actually insisted that I had had breakfast when I did not. I was on the road and checked out and going to meet a customer before 7am. Nice way for them to make an extra buck or forty.
For a hotel in a business travel area, you would think that free wi-​fi would be available as well. Nope, $ 14.95 will get you wi-​fi. For $ 271 (including taxes of course), I would expect a little more.
Anyone who is a little on the larger side may have a problem with getting into the bathroom area where the toilet and shower is too. Just a heads up. Thankfully, I did not have issues.
Basically, the fact that this place is already pricy and the fact that they ripped me off as well, and the fact that they have poor customer service insures that I will NOT be returning.