Kohl’s

Kohls is one of the regular places I shop. They have great prices and a wide selection of merchandise. This one however seems to be a little better in terms of having sizes and stock available (at least that day). I was impressed that I could fly through this store and grab and go. The downfall is their bra section. I got so frustrated trying to find something in my size that I finally just left with a selection I normally would never buy, but needed something now. I don’t normally shop for bras in department stores, so I can’t rate too low for this since I don’t have much to compare to, but if this is how it normally is, I would never do it again.

What can I say about the O’Fallon Kohls? It’s your typical Kohls with a decent inventory. I can’t hate on all the deals and they do a good job zoning the place. I wish they had more fitting rooms on Wednesdays but it’s not their fault all the little old ladies come out for the senior discount. (But seriously, wait to shop till after 8 on Wednesday because the older crowd will be in bed and the store is open till 11). I only shop here if I get a coupon in the mail because one should never pay full price at Kohls and it’s a great place to stock up on jeans and my low-​level government job’s clothing supply.

its shopping & i hate shopping. the best time to buy is when on sale & you have a coupon.

As a former employee I had to laugh! When you are over-​worked, under-​payed, and unappreciated you are more apt to treat others with the same disregard that you feel is extended to you by your employer. It’s a lesson that continues to elude the company.
I am sorry to hear that you had such a bad experience while pregnant. But I’m not surprised. I’m going to guess that your husband asked the salesperson and if so she was correct, they only carry mens slippers during x-​mas. However, if the work environment at Kohls supported customer service by allocating more money to the stores for proper coverage and training, she would more than likely have had the time and focus to ask specific questions to help you out.
I’ve worked for other retailers that understand that the customer really does come before any task and if a task isn’t completed because you are helping customers there has not been any negative effects (such as having your hours cut)
But Kohls is a task-​driven environment, not a customer service environment. When I began we were told that the company’s goal was to be a self-​serve store. That the product is readily available in every size and color so that the customer does not need an associates help. Now they are attempting to be more customer service friendly but without additional payroll or support. The expectations from management are higher than ever with little to no recognition or appreciation. Not a very motivating fact when you’re paid as little as $ 8/​hr.
Most new employees are customers that love shopping there and are looking for a little extra cash and the discount. They are not idiots (ok, some are) they just become complacent when they find out what Kohl’s is about behind the scenes.
I don’t want to see the company fail, especially with the struggling economy, but i can’t help wonder how long it will be before the lack of payroll and training truly hurts the company. They’re still opening new stores including one in Rolla so it may be a while before they wake up to what many employees have been complaining about– the desperate need for more payroll to staff the existing stores.

UGH. KOHL’S COULD YOU SUCK ANY MORE?
Can I please give a 0 star rating?
So, yesterday, I needed slippers for the hospital. I was literally 40 weeks pregnant, to the day. Walking around a department store is the last thing I want to be doing, but I needed these damn slippers. Target was a no-​go and I just didn’t feel like dealing with Wal Mart. So, Kohl’s it is.
After several attempts at trying to locate someone actually employed by Kohl’s, my husband (who, as you may remember, LOVES Kohl’s…traitor) flagged someone down. We ask her if they have slippers at which point she says «No. Only during Christmas. Sorry.» and walks away.
Flames…FLAMES on the sides of my face (and totally disappointed that I won’t have any acceptable footwear for the hospital) my husband and I start to leave the store before I begin to throw things. Which is exactly when he and I almost run into a huge display of… SLIPPERS.
No, not like a few leftover pairs from Christmas or a couple of mismatched pairs in odd sizes. No. An ENTIRE RACK full of LOTS of different kinds of slippers. I found a perfect pair (well, as perfect as slippers can be for someone who is not 75 years old) and proudly take them up to the register. I wanted to find the idiot woman and orient her to the slipper section, but I was in a huge hurry to get out of there.
Ugh. FAIL times a million.