Citi Mortgage

After spending 2 months and thousands of dollars on inspection, credit check and attorney fee, they even asked me to buy the condo questionnaire myself. They didn’t answer calls or replied emails for days. They also requested more than 30 documents by 8 different requests. I got a conditional offer. Then in one month after delaying my closing, they denied my loan because of the condo building issue. They should have found out that earlier. Ridiculous, unprofessional and ruthless! Worst bank to deal with! Don’t choose CITI!

Surprise, surprise still no response about the application. I received a call from the ‘new’ counselor introducing herself on ⁸⁄₇ and a note that the application was still in processing with no update. I called today and got a rep. named Gloria that said documents are missing… I am now on hold for to make an appointment for the new rep Melinda to call me back. My first review was in June after a month of getting no where with this company! Three months in with no solution! This is ridiculous.

I’ve been trying to wait to do this until they finish my re-​fi but I’m about to drop dead from frustration so here I am. I almost want them to cancel the process to put me out of my f’n misery. They have held my mortgage for YEARS and I did a re-​fi with them two years ago which was honestly pretty effortless. When I wanted to do another one and consolidate I figured it would be easy… nope.
It’s been FROM HELL. The initial mortgage counselor screwed up and checked a box that said I was self employed which wreaks all kinds of havoc on the process. He’s been asked to update it more times than I can count and I just found out today (3 months later) that he still hasn’t done it. They’ve had to reach out to my employer multiple times which has been embarrassing and inconvenient. One time was because they couldn’t figure out on my pay stub that my expenses were reimbursed even though it was clearly stated. I tested my 12 year old to explain my pay stub and HE could figure out that that was the difference between my annual salary and my pay check. No joke.
At one point I called a different mortgage counselor because mine wasn’t returning calls and the guy was nice, listened, and said he needed to talk to my processor to get more information and to please hold. He connected to her and then DUMPED the call. I didn’t need to talk to her, I had been talking to her! Then I called back and asked for a Supervisor and wound up in «Customer Care» where I had to tell the story all over again only to be told that the process is the process. What’s even more despicable is after I spent my work hours calling around for help the service got WORSE, it’s like they know they’ve lost me and they don’t care.
I’ve kept my mouth shut but it’s so horrible that the onus is on me to follow up weekly, each time they tell me the process is done something else pops up that pushes it back and NOBODY is ever held accountable to follow through, explain the process, anything. They’re mindless drones that seriously could give a crap about their customers.
In case you’re wondering — my credit score is far above average, sufficient checking/​savings is not an issue, I have more than $ 500K in equity in my house… it goes on and on. Basically, there’s no risk with me and they know it. I’ve been with them for years and they JUST did this 2 years ago. They keep saying it’s the rules and out of their control which is fine but rules don’t equal crappy service, no communication, condescending attitudes, and zero accountability. If I wasn’t almost done with this mess I’d bail in a heart beat and quite honestly I may still have to which will piss me off because my locked in rate has almost expired due to their inefficient processes.
DO NOT use them for your mortgage needs, there’s too much competition out there with people who will take care of you and deserve your business. I tried to go through their ranks to ask for help and they were horrible. If I could give negative stars I would!

I don’t like citimortgage statements that is no longer reflecting how much balance I owe them usually it did but the last 2 years just principal interest statement reflected. This is about trust issue, how do you know when you are about paying off them or when you are at the end of the mortgage? This should be clear.

My mortgage was sold to Citi and so I have no choice but have to continue to work with them. I inquired about a loan modification program, but decided not to move forward with the program after my first conversation with Citi because the program affects your credit score negatively. One month later an $ 87 «appraisal» fee showed up on my statement. Citi claims that by making an inquiry about the modification program I authorized this charge (even though I was never notified). Despite numerous calls and disputes filed Citi refuses to do anything to reverse this fraudulent charge. I have opened a dispute with the BBB and hope to get resolution there.

I was thinking that I should save my 666^th review for a particularly evil business… but then I remembered that I’ve already reviewed Comcast!
So Citi Mortgage will be granted the dubious honor.
We started off with Citi simply because they had a loan officer in the same office as our realtor. We stuck with them because I seriously couldn’t find a bank or credit union that would give us a lower rate, or even lower fees, than what we got from Citi — I was honestly surprised at that! — and that’s all that keeps them above a 1-​star-​rating.
But they have been a pain in the ass to deal with at every turn. Disorganized amateurs, with poor communication skills and no regard for schedules or need-​dates. We’ve had to work with three different people all requesting documents (sometimes the same ones!) … bank statements, cancelled checks, explanation letters, and more. It’s not like they gave us a list of things they needed up front, oh no; that would have been too easy! They’d request something, then email back a day or two later, and need another document, and then a day or two later, a signed and dated letter explaining them, and, as if they were powered by Energizer, this cycle just kept on going and going and going… it’s not even like I have bad credit or anything, I swear!
Somehow, after we gave them every document they could possibly want, the entire mortgage ended up contingent on our former landlord. First, they just needed his contact info, but, true to form, they eventually needed him to write a verification letter to Citi (even though we never missed a rent payment), but he’s got no motivation to get it done and it delayed us from closing by a full week!
Thankfully, they eventually funded our mortgage, so I can finally take off the kid gloves and really let them know what I think through Unilocal

Be careful With Citi Mortgage they send you a offer for this SCAM ARTIST Company and This Company is all BS, they’ll find 10 different reasons why your item Shouldn’t be cover, I wish I’d read all these reviews before signing up for Total Protect with Cross Country Home Services. this company a SCAM ARTIST. I have been Paying it for a year, and I called them because my washer Machine went out, they that it wasn’t covered, this was offer by Citi Mortgage I Talked Citi Mortgage and they Told me they nothing to do with it now I wonder if the mortgage companies get a piece of the pie, $ 75 is all it should cost to replace any covered home system or appliance this is BS, They send a guy to do the diagnosis and who determines that whatever is wrong isn’t something that’s covered, and he wants to charge his $ 75 for diagnosis and declined the repair
I cancelled my policy but we should open a class action .
I mentioned the Class action to Citi Mortgage and told them that Citi Mortgage might be affected by this Class Action and they didn’t like to hear that
let me know who is with me for a class action against Cross Country Home Services
and possibly the mortgage company

My loan was serviced by CitiMortgage for roughly 2 years before I refi’ed again last month following a drop in mortgage rates.
During that time, I never had any problems. Autopay went through each month like clockwork. Escrow recalculations were done annually and calculated correctly. Property taxes were paid on time. The annual 1098s were delivered within the first week of the new year.
I called them a grand total of once, to address a situation that arose from my correspondent lender miscalculating my escrow reserves (they sold the servicing rights to Citi right after closing). Citi responded in writing to my request within a week and took care of everything.
Frankly I got better service from Citi, supposedly an evil big bank, than I did from my previous mortgage servicer — a local credit union. If you pay your bills on time, you won’t have any issues.

After waiting for 6 months for a refinance to close with multiple resends and complications, I received yet another «good faith» estimate with entirely different rates and charges with no letter of explanation. The rates jumped from 3.7 to 5.5 and the charges went from $ 4000 to $ 7000. Check out other reviews on this company and stay away from it.

HELP!!! training here for 4 more days… this is literally out in the middle oh no where land. cool building though. and a huge café is a plus. but man, i’m home sick and i can’t wait to go home already.

Every dealing I have with this institution results in them making a mistake.
The latest fiasco of which I am a victim is a straight-​forward re-​finance to lock in on low interest rates. I went from CitiMortgage to CitiMortgage, with no cash in or out — as simple as you can get. But this company managed to screw it up, as is usual. (Google on «complaints CitiMortage» to see the kinds of things this company is capable of.)
My overall summary comments are:
— If you have an mortgage with Citi, carefully monitor your account.
— CitiMortgage needs to improve internal tooling to be customer focused instead of specific loan account focused.
— CitiMortgage needs to take ownership of their mistakes. Don’t foist their problems on the customers.
— CitiMortgage needs to be honest with the customers, and meet the commitments they make. Do not provide false names and contact numbers to the consumer. Call them back when you say you will and return phone messages left with managers.
— When CitiMortgage makes a mistake — offer appropriate compensation for the mistake. For example: provide free credit check service for a year when CitiMortage has made a mess of that consumer’s credit reports. Offer to convert their monthly mortgage to bi-​weekly at no charge, to show good will. It can be a small effort, but it has big payoff in ‘smoothing the feathers’ of the victim.
Will I return? Never again. (I didn’t want to return this time, but I went thru a no-​closing cost mortgage broker, so I didn’t have a choice, darn-​it.)
Do I recommend? Absolutely not.
Due to 5000 character limit on Unilocal,I can’t provide all the gory details, but the quick version goes something like this:
1) I refinance.
2) CitiMortgage makes a mistake, and pays off the *new* mortage, instead of the existing mortgage.
3) CitiMortgage starts harassing me for payments due on old mortgage.
4) I try several times to explain the situation, but am told essentially «we have no record of that, you owe us money. You need to go back to your title company and have them fix the problem. Pay us now».
5) *I* eventually figure out what’s gone wrong, even though I am not the financial industry expert, and am able to ask the right probing questions to get this company on track to fix my problem.
6) They have consistantly screwed up, including having very old phone numbers for me, despite 3 loan applications being provided with the correct contact numbers, them having the correct e-​mail address, the correct mailing address etc., which caused delays in them contacting me. (Why wouldn’t they mail me, asking me to call to update my phone #s?)
7) The following month they apply the payment to the old loan, instead of new loan and start harrassing me for non-​payment on new loan.
8) I have to pay my June payment a 2^nd time — so now they have 2 payments for June from me — very stressful. When will I get my money back?
9) They have put credit reporting against my SSN, saying I am in a non-​payment position. They have said this will all get fixed, but my confidence is low.
10) I eventually get most of my money back — 2 months later — but they have the wrong payoff date and have therefore over-​charged me. After all I’ve been thru, I’m not willing to give them one more cent than I have to, so the fight continues. I am a fly on the ass of an elephant but darnit, I’m going to keep biting their butts.
There is still much room for error on their part.
If I can find a good place to post the complete and gory details, I will upate this post for anyone who is interested.