Plaza Motors West

Drop off my car for 40K services. The services rep. Went over my vehicles previous services and explained in detail of what 40K services consist off. Excellent services and delivered on time. 5+

I purchased a Mercedes proprietary key fob from these folks, once it arrived it need to be paired with the immobilizer so it will operate the remote entry system and door locks. Key fob $ 240 programming another $ 70 or so.
I get it, it is what the parts cost and the mechanic and programming equipment need to be paid for.
My beef is the final line item on the bill an «Environmental fee $ 8.50» I had always assumed that that this fee was for removal and proper disposal of waste oil or toxic solvents and fluids.
My service this day was about hitching up a computer and programming an battery operated device. There were no chemicals, oil or otherwise. There weren’t even any of the small fob batteries to dispose of.
When I questioned the service writer about the environmental charge she told me it was on every service bill at this dealership, that it is a way to keep the posted shop rate low.
I would consider this intellectually dishonest and is a means of fleecing customers.
Really; I just spent 300 dollars for a key ring, i don’t think it is proper to add this junk fee.
I will make a bigger stink next time… if I decide to go back. Not too many choices in town when it comes to Sprinter service.

Can you say wow! Purchased a used vehicle (unfortunately not a Mercedes but some day I will) about a month ago. The sales staff was so nice and there was no pushiness. Great relaxed buying experience! We met a majority of the staff and every single person was enjoyable to speak with. I felt so spoiled that I’m not sure I could purchase a vehicle from any other dealership.

I moved to STL last december and I was trying to decide which MB dealer I wanted to start going to for service and everything else. And since Plaza Motors West is the closest to my home, I gave it a try. When I called to schedule my appointment, I had several questions, and Andrea Swope was more than helpful and accommodating! I was really impressed, which totally helped me in my decision process :)

I bough my car from them recently. Jessica Moody was perfect. Great experience with her. Was not moody at all-​:). Overall will go back there in the future if I need a new car.
Considering I hate the whole process of buying a new car the experience was very smooth.

If I could give 10 stars to the service department of this place, I would. Herb Williams and Andrea Swope are simply awesome. They have saved the day more than once for Me.
They would do whatever it takes to tend to all the customer needs. Great quality of work also, the place is never crowded.
Winner team!

We came here the other night to test drive a Mercedes E55 AMG. Sean called in advance to inquire if they still had the car as it was posted on AutoTrader and sometimes those sell within hours/​days of their posting! They’re also open until 8pm (at least on the night we went, which was a Wednesday) which is awesome because it worked out nicely for both of our work schedules. I have difficulty making it to places that close at 5pm or even 6pm if they’re a bit of a distance away during the week-​day because of work.
The salesguy we talked to, Orlando, was pretty cool and was totally no-​pressure, which made the test-​drive and overall experience more enjoyable. We chatted with him about cars in great detail, and it was nice to share our car-​nerdiness with someone, especially during the drive. And daaaymn, that car was smooth. It didn’t have all the features Sean wanted, though, and it wasn’t the color he preferred. Orlando offered to look into getting one closer to what he wanted, although they’re not so easy to come by. That was really nice of him… it was clear he wasn’t hell-​bent on trying to make an immediate sale, which can be really frustrating at other dealerships.
Overall, we had a pretty positive experience here, and wouldn’t hesitate to return in the future to check out some sweet rides.

I just bought a 2013 ML 350 at Plaza West. The whole experience was really good, from going to look to working with the salesman and general manager to ordering and picking up my car. Everyone was very friendly, accommodating, answered all my million questions very patiently and did not pressure me at all. I was treated really well and professionally. I LOVE my new Benz and can’t imagine having a better experience. I know I got a fair deal and good trade in for my Honda.
Maureen