Safelite AutoGlass

I had my windshield replaced for the first time and also my first time obtaining service with SafeLite. I was more than pleased with the customer service, professionalism of the staff, quality of the work and value. Furthermore, the lobby was clean, had wifi, tv, and free coffee/​hot chocolate, which made the wait easy and nice to do work.

Sadly my 1 week old Jeep Grand Cherokee got smacked with a rock in the windshield leaving a nasty chip! I decided to try safelite, despite using Henderson for a repair on a previous Jeep and being very happy with their work. We opted for the mobile service. The tech did the job at my husband’s office.
Not only did the repair look like nothing was fixed, THE TECH DENTED MY DOOR. Let me repeat that… THE TECH DENTED MY DOOR! Seeing as my Jeep is only 2 weeks old and a lease, having a visible (but apparently structurally sound) chip does not work. Add to the fact that my driver window frame now has a dent in it.
When I drove my jeep over to the office to get this resolved, I was told that the techs do an inspection of the car before to note for damage. The tech did not note this dent in his pre-​work assessment. let me repeat that… THE TECH DID NOT NOTE THIS DENT in his pre-​work assessment (because it WAS NOT THERE).
The tech FEELS like he could not have put the dent there… but admits he didn’t fully inspect the door! So essentially Safelite is standing by their tech and blaming my husband on some how putting this dent into our Jeep! The time line from the time the tech left to the time I saw my car was less then 30 minutes and my husband drove less then 2 miles to meet me and exchange cars. In other words my husband did not do this!
I am livid that the repair was not done to lease standards (ie I still have a HUGE chip on my windshield in the line of driver’s sight), and that safelite is not taking responsibility for the damage to my door, «I’m standing by my tech» essentially accusing me of the damage!

I called at 12:45 to file a claim to have my windshield repaired and the tech was at my house by 3 pm. Safelite helped my file a claim with my insurance and took care of any paperwork for me. I would recommend Safelite to anyone needing windshield repairs.