Troy Auto Glass

Service was excellent! There was a moulding piece missing from the first piece of glass. They reordered it and got the correct glass installed within two days. Technician was very professional and courteous. He even re-​hung the single item I had hung from my mirror.

Very friendly and professional place. After having my windshield replaced, a seal came loose near the driver side door driving back from up north. I called them, took the car in right when I got back, and they fixed it– they were very apologetic and fixed it quickly, haven’t had a problem since. Even the technician came out from the garage to apologize and explain why it happened and what he did to fix it. I especially appreciated this as it showed genuine care. Would recommend this place for sure.

Wow! My experience at Troy Auto Glass was top notch! If you are looking up places to get glass, look no further — you have found IT! The team was extremely professional. The man that helped me went above and beyond my expectations. The installation was quick and easy. This is the best customer experience I have had in more than 10 years!!! Go to Troy Auto Glass. They are worth it.

I took my wife’s Glk350 in for a windshield replacement due to a newly acquired crack. I had a horrible experience. I left the car in the morning picked it up in the afternoon after they replaced the windshield but left one of the trim pieces off. So after speaking to them and showing them pictures of the same exact car with a trim piece that i no longer had they allowed me to bring in the car to install the piece. Two days later i pick the car up after hours on saturday with a man made rubber piece to cover the gap between the windshield. It sounds like you’re driving a convertible at high speeds. I will never go to this place again or recommend this place to anyone. 100% dissatisfied with the windshield!

The whole process, from calling in for a quote to completion of the work, was great! Very highly recommended if you need a new windshield like I did, or need auto glass work in general. They did a wonderful job!

Very professional great service awesome people I had the windshield replaced on my Volkswagen they helped me all the way from filing a claim and doing the job in a timely manner

I have lived in the Suburban Detroit area for many years, and have used Troy Auto Glass many times for both repairs and replacements on the windshields of various vehicles that I’ve owned.
I have always found TAG’s staff to be professional, friendly and delivering service as fast as possible.
I presently own a Jeep Wrangler, which has, much like the old Land Rovers a flat windshield, making it very susceptible to stone chips, etc.
My last appointment with TAG to have my windshield replaced in my Jeep was a very good experience, with a short wait time in a nice, warm waiting area with free wifi and coffee. I’d recommend TAG’s services to anyone in the area, anytime.

One week after purchasing my first new car, I had a huge crack across the windshield. I was going to take my car to Buick, but I got lucky and the service guy at Buick told me that they would use Troy Auto Glass, so I’d be in better shape if I just went through them directly. They fit me in to the small window of time I had available, charged me a reasonable rate, were quick and efficient. I’ve had no issues since. Hopefully I won’t need their services again, but in the case I do, I’ll be a returning customer.

I recently needed the rear driver side window replaced. Not very impressed with the shop we’d gone to in the past, I decided to try Troy Auto Glass (based upon the great Unilocal reviews). I called in the afternoon and was given an appointment for 9:30 the next morning. When I took it in I was very impressed with the pleasant and knowledgeable staff. They took it right in and it was finished in just over an hour (less than they had estimated).
I would certainly recommend their services to everyone.

I have used Troy Auto Glass twice for windshield replacement. Each time the only words that adequately describe the experience are: «it just can’t get any better». First, they are very professional and disclose everything you need to know; the good and the bad. Second, they deliver on their promises on such things as when the work will be done. Third, they are easy to do business with. I decided to wait and do some work because I had my computer with me. They provided me with a work space in their waiting room [cleaner than a hospital] and a WiFi connection that worked great [the first time I attempted to connect if you can believe that], and I was able to get alot done while I waited. Finally, upon completion, the car was clean and the installation of the new windshield was perfect. What a relief to get that crack out of my line of sight. What a great experience for a change. They are the model of what the 21^st century business experience should be.

From scheduling the appointment to the actual repair, it was very easy and straightforward. The employees were very nice and accommodating. I really liked the email reminder sent out the day before. All in all, fair pricing and timely installation.

Troy Auto Glass did an excellent job replacing my side window after it was broken into. The night staff was a little spacey and quoted the wrong part, after taking a very long time to determine which piece of glass was broken. The regular staff cleaned the quote up in the morning and got me in the next day.
The staff was friendly and very prompt. The price was slightly less than the «deal» my insurance company found me at a different location. The window looks like new and all of the broken glass from the break-​in was vacuumed up. Thank you!
Only giving 4 stars because of the night staff difficulty.

TROY AUTO GLASS IS A HORRIBLE COMPANY! RUN (don’t walk) IN THE OTHER DIRECTION! The absolute worst customer service I have experienced, EVER. After making an appointment for 8am earlier this week (they said it should not take more than a few hours (read 11am)), I arrived this morning only to be told that many other cars are «ahead of me» and that it would be well after 12pm, likely mid afternoon. When I asked what the purpose of the appointment was… they responded in a very rude «take it or leave it» manner. So, I left! In general the office staff is rude, condescending and almost arrogant. I will never use these idiots again and strongly recommend that you avoid the hassle (and their willingness to waste your time) and take your business elsewhere.
After leaving Troy Auto Glass I called a few other companies in the area. Henderson Glass was outstanding! I called them up and they were focused on getting me in NOW! I did not have to beg them. They were wonderful, polite and helpful! They ordered my new windshield from their warehouse while I was on the phone and promised that it would arrive at my desired location by 11am. The work will be done by1pm! No appointment was necessary. Keep in mind, Troy Auto Glass does not really honor appointments even though they insist that you make one. Henderson was GREAT! Troy Auto Glass IS A JOKE in comparison.
Update: 11am, my windshield arrived at the location 10 minutes early! Work should be complete by 1pm!!! GO HENDERSON GLASS!!!

As a small business we can’t go a long time with out our vans. Troy auto glass always gets us in and out super quick and at a very competitive price. I have now had 3 windshields done, happy every time.

I had my windshield replaced by Troy Auto Glass last week and let me tell you, I HIGHLY recommend them. I need my windshield to be fixed on the same day before I left town. I was so frustrated after calling many Auto glass shops who could not fit me in on the same day. I left work and happened to pass by their shop so decided to pull in and give them a try. They were not only able to fit me in, they also has my windshield in stock. I was there for a total of 2 hours and I was so happy with the results. The service desk girl was so nice and helpful and she even offered me a cup of coffee. I also was able to browse through my IPad using their free WiFi while waiting which was supper cool. So if you ever need your windshield replaced, you should definitely use them. You won’t be disappointed.

On time for my appointment, and they did the paperwork as advertised. It was pretty nice to have everything go as planned!