Compass Self Storage

Novi, Estados Unidos

1

6 avaliações

Contatos

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Telefone
+1 248-939-8339
Site:
www.compassselfstorage.com
Endereço:
40900 Grand River Ave, Novi, MI, 48375
Paradas e estações próximas de transporte público:
1.6 km10 Mile & Haggerty
2.9 kmBonaventure Skating Center
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Hoje

Hoje –
Horário local (Novi) 22:43 segunda-feira, 16 de junho de 2025

Horário de funcionamento

segunda-feira –
terça-feira –
quarta-feira –
quinta-feira –
sexta-feira –
sábado –
domingo –

Proximidades

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6 avaliações para Compass Self Storage

Não exige registro
Classificação do local: 1
Novi, MI
I rented a uhaul truck from this location and I must say the customer service was HORRIBLE.
I was offered options for insurance which I initially decided to accept one but then changed my mind (this took less than a minute) but was told that once you accept it cannot be removed. The contract had not been printed or signed at this point so I am not sure why he could not remove it. I could understand if I changed my mind after signing the contract that it may be difficult. I was told that you can add insurance up to 15 min after renting but cannot remove it… What a scam!
Look for other locations if possible and avoid them if at all possible. I will definitely be looking for other options.
Classificação do local: 1
Novi, MI
I have been renting a unit at Compass, Novi for the past 3 years now. The customer support is ZERO. Upon signing, i was assured that if i rent a unit for a year, then 1 month will be free, but the manager changed the policy after signing up that I have to pay whole amount upfront to avail that offer.
They keep increasing the charges every quarter for some reason or the other and the annual contracts have no value. The only reason for having a unit here is that its less than a mile from my current residence. I am going to be here for just a few more months before moving out. WOULD NOT RECOMMEND IT.
Classificação do local: 1
Wixom, MI
Be very careful at this location. Clerk claimed I was short 1⁄8 a tank of gas when I had just put gas in tank. They overexagerrated amount of gas in tank to begin with and tried to use it to get an extra $ 40 surcharge. I went and put more gas in, which then clearly put me above what I received vehicle with, but of course they don’t credit you back when you fill too much. Very disappointing part of my whole move experience.
Classificação do local: 1
Novi, MI
Be very careful when reserving a storage unit with Compass Self Storage, since the reservation is meaningless if another customer comes in wanting the unit you had put a deposit down on. I placed a deposit down on a unit and they rented it to another customer because they were able to charge them more. They were unable to offer a comparable unit in time for my move.
I also agree that Mike is unfriendly, not helpful, and he also refused to give me a phone number for customer service. He also accused me of lying and changed his story numerous times on the phone.
Classificação do local: 1
Northville, MI
I agree with another reviewer… they raise their rates each month and have some flimsy excuse for doing it, ie., there is a government fee this month… didn’t you receive a letter indicating such? Also the manager, Mike, is unfriendly, not helpful, and
refused to give me a phone number for customer service when asked. I would absolutely try another storage facility.
Classificação do local: 1
Farmington, MI
Careful using this storage company — they raise rates regulary and won’t refund for days not used. less than one star.