Redwood Shell Service Center

They gouged the person before me: showing her a dirty air filter and telling her she needed a new one; showing her another yucky component and telling her she needed a new one; telling her that since her car was a hybrid, they’d have to charge her more for an oil change; adding on service after service after service. When I asked them to hook up a computer to my car to see why my check engine light was on, they left my car engine running while they moved on to another car until I asked them why it was running. As a result, my automatic headlights remained on. They responded that I had left my headlights on, but when I went into the car, it was running and I turned it off. They couldn’t pronounce the words throttle and solenoid, which came up on the computer and suggested that I’d need to pay for a lot of work. Instead, I took the car away and, in Santa Rosa, CA and Lincoln, Nebraska, other mechanics quickly diagnosed the problem, explained how things worked, and didn’t charge me a thing. Don’t trust the mechanics here.

Timothy was great. Service with a smile, even though he’s just a cashier you could tell. that he’s happy and his personality is priceless. In life it’s good to know that people we meet as strangers there attitude reflects on our everyday life. God bless you Timothy and God bless America!

Negative Stars. There… I said it.
I’ve been going to this gas station for twenty-​plus years. It has been bought, it has been sold, it has been everything and it was always a constant. Roll with the punches and all… Until a year or so back when it sold to a group who has screwed the pooch so bad that most of the employees quit.
First, and still there, is Mary. Nice enough lady. I understand that she’s a tough manager and can get crabby. Hell… comes with the turf. Her and her husband John have been running Shell stations in Novato since probably the George HW Bush administration. Again… nice enough people. Mary is still there.
Esmeralda: GONE! POOF! Why? Because they chopped her pay… by like a third. She quit shortly after…
Esteban: GONE! Was quite vocal about it. They cut his pay as well. This guy is, like, my age and was gutting it out while he was getting his hauling business off the ground. Him and Esmeralda were half the reason I went there in the first place.
Coffee was the other half. What. The. F***? Gas stations are basically calling cards to get you in to the C-​store to buy coffee, sodas, and cigarettes. So why did they suddenly cut the coffee choices in half and only start making a half-​pot at a time? I put up with that for about two months and now I’m outta there. Most of the regulars are out of there. Hell… the day laborers who stand out on the corner are actually walking across the street to buy their coffee now. They have one guy working behind the counter who is… well…slow. I feel for the guy. He’s making less than he’d make at Starbucks and probably more than he deserves. No stocking needed… just tell customers that you’re out of java sleeves and go back to texting. Sorry dude, you’re a nice enough guy, but get out before this resume stain follows you around for the next two years or start stocking frikkin’ java sleeves, watch the coffee pot and refill it when it gets low, and (yeah, I’m getting snarky here) ditch that twenty dollar gold-​painted Flavor Flav watch.
Oh…and greedy-​ass franchise owners: Start paying your damn employees a living wage and tell them to make some coffee. I was good to this station for about thirty bucks a week and I’m not the only one who has ditched you for the coffee across the street.

Shell gas sucks and the staff is super rude. Go to the Texaco across the street.

Clean, well lighted gas station that’s just on the main road right off the freeway. Prices aren’t too bad here.