Novato Lock Inc.

I called to get a quote for my front door lock. A old guy, with white hair named «mike» came to my door. He asked to see my front door key, as I was handing it to him this «dirty mother fucker, Mike», was looking down at my crotch (I’m wearing sweats) didn’t even care, he was so obvious, and I was trying to hand him my key to do his job! This was like at 10am.
I didn’t really think much of it, until, «DIRTY ASS» (MIKE) looks down again as he’s handing me my key to leave my house. He doesn’t say how much it will be, I had to ask all those questions! He was so unprofessional!!! I wouldn’t leave my kids around him or anyone else’s. On top of it, he calls me days later with a quote of $ 115 DOLLARS!!! For one dead bolt lock for my front door!!! I asked him how much the part cost to fix my door and he said it was $ 15!!!
To top it all off, I looked through my bank statements and they came to house last year and changed all 4 locks of my locks for like $ 125 dollars! Mike, can suck his own dick for $ 115 dollars!

Professional and efficient, shop open more often now so that make it more convenient to have the keys cut in neighborhood, thank you Mike!

Excellent place to get a key made or replaced. I’ve had all my car keys duplicated here. Mike is very knowledgeable and very friendly. I’ve also had them come out to my business to replace locks and the service was professional and fast. Don’t bother calling a drive by night operation. These guys are legit, local and honest. I’d hate for ghetto Josh from Tim-​Buck-​Too to hand over a copy of your newly made key to someone and have them break into your house when your not home. Use someone local that’s been in business for many years.

Stopped here real quick at 1:45pm because my coworker needed to check for a part and they were closed. There were no signs stating be back soon or even the business hours posted. We were very disappointed

I’ve had the owner come out a couple times for various service calls. One was to rekey my locks and the other was to replace the keypad on a safe. Both times I was very satisfied with the service. It’s always refreshing to see professionals acting like they care about what they do. I didn’t feel like I was overcharged either, which was a bit of a fear since it’s not like anyone could work on a safe.

Every time I have come to Novato lock during the posted business hours No one is here. Usually just a sign saying they will be back a couple of hours ago… If you are not going to have your store open during «business hours» change them to reflect when you are in.

I need to buy a Commercial lock and I have been waiting outside since 11:40am. There is a sign that says out for lunch and will be back at 12:20. It’s 12:45pm and still close. This is not professional. what a disappointment. Their service is awesome but their punctuality sucks!!!

Wow! I needed a new lock quickly and Novato lock was professional from the start. Mike was great. He called as requested before heading over which gave me some time to meet him at the house. He had everything he needed in the van to solve my lock needs. I’m really pleased with how fast he could get the issue resolved! We will definitely call Novato Lock in the future!

Great and fast work !

Mike provides Punctual, friendly and professional service. Will def call again for all my lock needs.

Called and left a message about a broken lock on a Sunday and wanted someone to come out on Monday to fix it. Called again at 10:45 am on Monday. Mike told me he had just gotten into the office and would call back in 5 minutes. It has been over 24 hours and he hasn’t called. I don’t think I will be calling this locksmith again.

I bought a home in Hamilton and called Mike at Novato Lock based on a recommendation from my realtor. Mike was personable, professional, and on time. Not only did he quickly re-​key all my deadbolts and knob locks to the same key, he also suggested a high quality padlock for my fence and re-​keyed it to the same key as the house locks. He also saved me a chunk of money by not having to replace the broken front door lockset — he suggested a quick, easy fix that I installed myself in 5 minutes. Happy camper and will recommend Novato Lock to anyone in in the area.

Just wrote a note about my experience… but forgot to log in and lost it :(
Novato Lock is a model for what an organized and HONEST business should be! Mike saved me money by using my existing locks! I recommend them highly for any job involving new or existing locks… keys…and great service!

This is a great little local business that’s been around for a long time. They can do anything when it comes to locks. Their hours are however not the most convenient.

He showed up on time and fixed the problem in about 10 minutes.
It turned out I’m stupid and bent my key but he still disassembled the lock and verified. He also made me some extra keys.
Great service.

Mike thank you for your time and help! Mike showed up at my shop and had a task ahead of him which he took care of in under 20 minutes. Thanks so much for your help and appreciated your help!

Not impressed. Lots of local moms recommended Novato Lock & Key, and I called them 2 weeks before our moving date to get the locks rekeyed on our new home. The gentleman I spoke with was not terribly friendly, but I don’t need a friendly locksmith, just a good one.
We made the appointment for 4 p.m. on the day of our closing. Flash forward to that day and time, and no one arrives. I call the office, and the same gentleman answers. He contacts the man in the field, and tells me he’ll arrive in 15 minutes (no apologies that that would mean he will be almost 30 minutes late).
By 4:40, I couldn’t wait any longer, as we had many other things going on that day. I called to let them know. While the guy did apologize, he didn’t offer to reschedule, or try to make it right. So that’s that. I’ll never use them again (not that I was able to use them in the first place …).

I had a cargo box and thought I had lost the key. It turns out I had the wrong information and so when I returned with the wrong keys they made for me they gave me my money back. I felt like I was in a small town with that kind of thoughtful customer care. That would never have happened at Home Depot! Bravo to Novato Lock and Key and also bravo to Pini Hardware for sending me to them when they couldn’t help me. LOCAL businesses in Novato are fantastic.

A few weeks ago, our ‘new’ front door lock decided to seize up on us. We were locked out completely. This was, of course, on a Sunday morning. A call to Novato Lock, and I received a call back from their locksmith within 15 minutes. We set an appointment and he arrived on time and ready to work. We ended up getting a new deadbolt and having it re-​keyed to match all of our doors. Great service, fast response and a reasonable price (especially for a Sunday house call!)
Highly recommended.

Awesome service and great local company!
We called them to re-​key our locks on our new home and Mike who came out was early (!) and had started the job before I got there, awesome! He had access to a key, don’t think he broke in lol.
He did the job in less than 2 hours (several locks) and made me lots of copies to boot. I really appreciated his help.