Neptune Society of Northern California

I lost my son August 1,2012, so I did some research and I knew being financially challenged that Creamation was the going to be something that my son and I often discussed. With the help of Sarah in the Novato Ca location she was so willing to help me with all my needs, made some great choices for me and my GrandaughterTangerine. She is a generally caring individual who loves her job and her hugs were what I needed

We really didn’t know what to expect with the Neptune Society. My father-​in-​law had made his own preparations for his passing and the Neptune Society card was in his wallet.
The office in Novato is down-​to-​earth, all business. A bit hard on the upsell which was a little off-​putting. But from the moment we arrived at Pier 39, gate J for the trip in to the Bay, to scatter my father-in-law’s ashes, it was, literally, smooth sailing.
Extremely professional but with just the right amount of sympathy/​empathy. Charles was our host and co-​captain of the boat we used. He explained what would happen, how to perform certain tasks, and what to expect afterwards. The mood was somber as we sailed in to the Bay on a foggy bay. Another family was with us, scattering the ashes of their relative near the Golden Gate Bridge. We had opted for Angel Island as the perfect spot. As the boat slowed for our ceremony, Charles read a commitment, and my brother-​in-​law scattered the ashes in to the water. My other relatives dropped flowers and leis in to the water (my father-​in-​law spent many years enjoying life in Hawaii) — the proviso being that what we dropped in to the water had to be bio-​degradable.
The boat circled the ashes and flowers and, just at that moment, the sun appeared through the thick fog, and sparkled off the water’s surface.
The boat slowly drew away and we headed back to Pier 39.
Neptune Society has this process well in hand, they are very professional and make everyone feel special and taken care of.
Thoroughly recommended.