Francesca’s Collections

On A special night my friend needed a outfit for her date that night and I made the mistake of recommending the store Francesca’s in Corte Madera. Nothing against the clothes but the customer service was a joke, As a retail manager I expect more. My friend and i walked in the store and there was a customer at the register waiting and the employee at the register noticed we walked in and she did not greet nor acknowledge us which was disappointing but maybe she was dealing with a customer issue so I just ignored it but as soon as they left another employee walks out the back room and she also did not greet us. Instead they both stood behind the registers and were talking amongst each other. I saw a pair of shoes and there was no price so i looked at them and asked how much the shoes were and of course they didn’t hear me, Finally one of the girls started to walk towards the back room and I had to stop her and ask how much the shoes were and she said «ummm $ 50» and just walks off. I didn’t even get to ask if they had my size so i ended up not even wanting to buy it at that point. The first girl is STILL behind the registers and 2 other people walk in and all of the sudden she comes out of behind the registers and greets them and starts telling them about their promotions they have going on and what not. I thought that was pretty rude. At this point i was ready to leave so I rushed my friend. I hope neither of those girls were managers because they need to be retrained on customer service. Its retail its not that hard ladies. Sorry to give the Novato store the rating but I’m hoping they can get through to Corte Madera. I’ve been there a handful of times and the customer service has been lacking each time.

I just love this shop… there’s a little bit of everything for any girl! Jewelry, handbags, dresses, shirts, shoes, gifts, and novelties. I usually shop at the Francesca’s in Scottsdale but I love that I can go to any of them and they are not cookie-​cutter identical!

I felt very welcome walking inside to look for a birthday present for my daughter. I was greeted very naturally and sincerely by a young African-​American woman. Both girls in the store were very helpful and friendly throughout. Well done, ladies, I will be back even if I have to buy something girlie for myself.

My daughter and I normally shop at the one in Emeryville. I must say I don’t like to complain but I felt I should warn future shoppers. I have been to this store a few times an I keep hoping the service will get better but it has not. I must say it’s not all bad they do greet me at the door and there have been several sales associates who have been helpful but the last few times I have the worst service. I asked for the manager but was referred to the assistant manager but the assistant manager was the one I was going to complain about! And all I can say is if that is what she calls costumer service than no wonder no one else can get it together! It’s disappointing cause u would rather drive further to spend my money than to deal with that.

I can’t even believe that they blocked my review and you have to go to the bottom of the page and click under «1 review not recommended» to see the truth about some employee at the store. But since I noticed this, it also gives me time to write and «update». The last time I went in thank goodness I got a breath of fresh air with different employees that were there closing that night it was a much more pleasant experience. But mark my words it’s unfortunate how I will not shop there if I see the employee shalyce there because I refuse to go in as a paying costumer and support her since my last experience was not pleasant at all (read review that is hidden). But I also find it funny how I’ve heard from several of my friends and families unpleasant rudeness from her as well. As a newer store your employees truly make an impact on your success this location should keep that in mind.

I have loved Francesca’s since before it opened in Novato and I was so excited one opened up close to work and more convenient than the one I usually shop at, in Emeryville. The prices are higher than Forever 21 for a reason– better quality if your just looking for something that’s trendy and don’t want spend a lot, and don’t want it to dissolve in the wash. I shop at Nordie’s too, so I don’t mind spending a little more for better quality. Anyway, I digress– I went there today and was there for almost an hour doing Christmas shopping. Several customers were in and out, all being greeted, helped, etc. I had a great employee help me and she even tissue wrapped and labeled gifts for me and put the gift receipts with the gifts. I plan on shopping here often! The other employee was assisting other customers choose gifts. Great experience and hope they keep it up!!!

I love Francescas. Previous posts have talked about inattentive staff and other issues. Every time I am in the store (which I feel is quite often), employees greet me and always ask if I need help. When I am looking at clothes and have them in my hand, employees always ask if they can take them from me and start a dressing room. Staff is VERY friendly and very nice. I have never encountered an issue at the store. I encourage everyone to give the store a shot. Prices might be a little more expensive, but it is a boutique with nicer quality. It will last a lot longer than anything from Forever 21. I am extremely happy it is in Novato and I will continue to support it. Amazing clothes and a great jewelry selection!

Good selection of clothes and accessories but, both ladies made me feel like I was stealing. Watched me like I was in a orange jumpsuit tagged with «County Jail». Associates at Francesca’s please know that moms with strollers aren’t stealing when they hook clothes and jewelry on stroller while they shop.

I’ve been a fan of Francesca’s before it opened up in Novato. And I’m happy there’s one near me now!

So I hate writing bad reviews and for every bad I try to find a positive–
Positive, this store has cute trendy clothes. But although they are trying to be a boutique they are missing the mark. Simply put, t they have smaller more organized racks but very comparable to forever21. Which I believe has better prices & more to chose from.
Getting onto my frustration. I bought a bracelet for myself and a friend, among other items. (a bag which it’s zipper no longer zips) But I had the bracelet on me so thought I would stop in. I just started wearing it daily when one of the crystals popped off. On good faith and being a new store I thought surely they would try to either exchange or at least offer some incentive to want to buy more jewelry from there. Well her reply was «I can’t do anything, but call my boss who will just say no» comment really bugged me. I’ve worked in retail and especially at a «boutique» atmosphere most stores are accommodating. Well with that comment and an attitude not really wanting to help to begin with I’ve decided not to shop here. Granted I didn’t have a receipt, but I thought this was a little higher end and if a bracelet brakes within a month of purchase I can only imagine how bad it will be much later from now. Main point it wasn’t the fact there was anything they could do, it was the attitude. No, i’m so sorry or friendly customer service. Too bad.

Wow. I was so appalled at the (non-​existant) service at this location that I HAD to write a review. I will keep it short though…
I LOVE francesca’s, I really do. The location at Corte Madera is definitely the one you want to shop at, if you want ANY CS.
I came in here on maybe a Friday or Saturday, looking to spend quite a bit on some new accessories. The store was completely empty. There were 3 girls behind the counter, gossiping amongst themselves, whatever, I don’t care, a simple «hello» would have been fine. But no-​no greeting, NOTHING. I even walked back and forth IN FRONT of the register hoping they would help me.
They were SO self-​involved, devising a plan to keep them from getting fired, I guess. All I rememeber from this visit was this one girl, talking to this thin blonde girl about how she «Needs to go home, get an outfit for a date that night, and come back to the store.» And she needed this blonde girl to «clock her in, because it would take her longer than the allotted 45 minutes for her break,» and that «clocking her in when she wasn’t really there is a *BIG NO-​NO*, and could get her fired.»
Well, if ANY of you had paid ANY attention whatsoever to me, or the other poor girl who walked in mid plan-​making-​to-​keep-​you-​from-​getting-​fired, then I would have kept my mouth shut, and not called you all out on it.
Hey, I’ve done my share of shady shit to not get fired in my past retail experiences too, but I never ignored anyone in the process. Maybe you’ll think twice about being so self-​absorbed next time. It’s called Karma. Pay it forward. There are so many deserving, unemployed people out there who would step up and actually appreciate some well-​earned income.
Hope I did (n’t) get you fired.