Yes, this fast food spot gets 5 stars, and here’s why: The employees are fantastic. Bless their hearts they have to tolerate unkind people who have unrealistic expectations. I observed the staff maintain a friendly demeanor as they moved quickly to provide prompt service and warm food. This is Marin County so I’m sure the wages these individuals earn hardly buy them a comfortable spot to rest their weary bodies after a long day of working in a fast food joint. This area is filled with people who love to live in a rural setting with LA traffic conditions and Bay Area attitude. So, I’m sure you can understand the customer base they have to deal with. This Burger King is an oasis for many people idling in traffic needing a restroom immediately. I observed a number of people cruise in, use the restroom, and leave without a purchase. Even given the restroom traffic the bathrooms are very clean. Yeah, the blue parking curbs are a tad bit confusing for all of us trained to yield to disabled parking spots, but don’t worry, I didn’t see any law enforcement ticketing people. If you want a quick bite to eat-you wont be disappointed. Dine in, take-out, and drive-thru services move quickly. Enjoy and please don’t forget to return the smile-the employees deserve it.
Linda G.
Classificação do local: 2 Novato, CA
I have to go back often for orders that are not done right. But today for the first time in my life I got yelled at in the drive thru by Jose. I gave my order and at the very end added a Dr. Pepper shake for my son. Jose said pull to the front. I repeated the shake order unsure if he heard me — usually they say it back to you. He yelled at me to come to the window — yelled. I was upset and said he didn’t need to yell at me. He gave a half ass apology then hands me an order — unfinished. So I say to him what I ordered and he snatches the bag mumbling and puts in what was needed. First time in my life I have ever been treated this badly. This guy is a loose cannon.
Paul C.
Classificação do local: 1 Arcata, CA
All the tables are dirty. The drink area is super dirty. The men’s room is filthy. This place is nasty
John D.
Classificação do local: 5 New York, NY
The workers were very friendly and helpful. The food was right on point the exact same way when you order.
Jaco W.
Classificação do local: 1 Novato, CA
Whopper was nasty Tasted like blood? I don’t think this place will last. The workers were real grumpy. It’s in n out from now on when I want a fast food burger.
Noah G.
Classificação do local: 5 Fairfield, CA
I really liked it. Pros: Clean and good bathroom 1 perosn bathroom Really great food Cons: Nothing at all
Matt M.
Classificação do local: 1 Novato, CA
Came in to get a ice coffee and the place is strait disgusting. Food and garbage everywhere. The place also smells like a dirty bathroom.
James S.
Classificação do local: 1 Lagunitas-Forest Knolls, CA
After a few visits, I can say the drive through is way too slow and can’t seem to get an order right. Three cars ahead of us and it took 27 minutes to get through. Then two of the orders were screwed up.
Lydia B.
Classificação do local: 2 West Sacramento, CA
Came here just to use the bathroom and it was dirty and gross. Not cool.
Orleana P.
Classificação do local: 2 Novato, CA
I ordered two sandwiches thru the drive thru. It was difficult to understand what the associate was saying through the speaker. The 1 chicken sandwich and one burger I ordered were a rather disappointing purchase. They were just above room temperature warm. The onion rings on the burger seemed day old. The associate at the window was very nice.
Henry M.
Classificação do local: 1 San Rafael, CA
I remember when they came out with that new fries that was suppose to take over MCD in the battle of potatoes. That was long ago and you know what. It was worse. I don’t know what I like here, even the coffee is bad. And what is it with these Whoppers, always end up being messy when I am eating it sorta like that Carl’s Jr commercial but not in a good way. Maybe it should be called a sloppy burger. Sorry this place leaves a bad taste in my mouth.
Pauline a.
Classificação do local: 1 Novato, CA
Waited and waited and waited with only one truck ahead of me. Ordered a number four and attendant asked if I wanted fries and a drink with that. Huh? Also, Junior Burger was stone cold!
Sam G.
Classificação do local: 1 Contra Costa County, CA
Horrific service and one of the most disgusting bathrooms I’ve ever been in.
Desire R.
Classificação do local: 5 Novato, CA
Fresh food, fresh fries good service
Charlotte b.
Classificação do local: 1 Santa Rosa, CA
Not only did they screw up my order by giving me a completely different meal, but they charged me for someone else meal as well! I am staying in a completely different town 2 hours away and when I got home I looked at my bank statement and I have on $ 11 charge and then one $ 7 charge from them. They charged me for no reason and now they are saying the only way they will refund my money is if I drive two hours and show them my card and receipt. YEAHRIGHT.
Ali R.
Classificação do local: 3 San Francisco, CA
Ok… I’m not going to review the food here because… A– I haven’t eaten here in years. B– All Burger Kings taste the same. So, here’s the deal. I go to a work Happy Hour. I drink a ton of water. I use the restroom there once. Then people are deciding to leave so… instead of going pee one last time, I decide to walk back to my car with everyone and figure that I don’t have go that bad, I can hold it. Suddenly, I’m on the freeway and realize that I have to pee much worse than I thought. Ok… it’ll be ok. Unbutton the pants. Ahhh, much better. I can totally make it 30 minutes. 5 minutes passes. OMG, I HAVETOPEEEEEEEEEEEEEEEEEEE. Ok Ali, put on your thinking cap. Where can you hop off the freeway, pee, and hop back on without much interruption? Gas station? ew no. OH! The Burger King in Novato. Ok, 1 mile until the exit. Belt is off, seatbelt loosened, pants undone. I exit the freeway. I pull into the parking lot. Tons of parking. Wait this spot is blue. OMG, so is the next spot, and the next one. OMGALLTHECURBSAREBLUE!!! WTF? Do I have to park across the street at the hotel? WHYARETHEYBLUE? I see no Handicap signs. I finally say, whatever. I run in.(I remembered to button my pants again, thankfully! No teenagers got to see the goods.) The bathroom was surprisingly clean. Not that cleanliness was at all important to me at that moment. Sitting on that toilet was pure ecstasy. No one looked at me weird when they realized I wasn’t buying anything. I’m giving this place 3 stars because A– It’s a fast food place. B– They made me pause for 1 full minute when I needed nothing to get in my way of peeing. I still wonder why their curbs are blue. Isn’t that illegal?