Baskin Robbins

Great ice cream, terrible exterior & dingy interior. The seating is extremely old and shabby, not chic. The windows are always dirty inside & out. I wish they would do a deep clean once in awhile.

Came here with my friend because we both haven’t has BR in so long so why not right? Service was good. I got gold medal ribbon and man it never disappoints. It was clean place. I mean I don’t really expect much from BR but it was good.

I love the ice cream, but the owner is a liar and he’s teaching his young employees to lie as well. It seems Larry doesn’t want to comply to ADA laws, so he says there is no restroom. He tells people to go to the grocery store next door. When I asked him if his employees must also use the restroom at the grocery store, he replied yes. I then said «so you mean to tell me when you have one employee working and they need to use the restroom, they must lock up the shop and go to the grocery store?» His face turned red, and he said yes.
I rarely patronize this location because the owner lies, and forces his employees to lie as well. He could just be honest and say that the restroom is for employees only.

On time delivery of custom ice cream cake. Easy parking.

There is nothing that compares to a baskin robbins ice cream cake. The cake decorator is always helpful and I enjoyed talking with her. I walked in last week to see about a particular cake to purchase that day. They didn’t have the one I was looking for, however they did have one just as nice in the display case that I was able to buy. The cake decorator wrote on it for me. while I was there I placed an order for my sons birthday the following week. Good to know that it’s best to give 2 day notice when ordering a cake to be sure to get what you want.

Still the same great ice cream I’ve had since I was a kid. Same order, mint chocolate chip In a sugar cone, different part of the state, same result. Just wish they had a waffle cone this evening, but all good. A nice end to a great date night with my wife.

Seeing how this is the only Baskin Robbins left in Marin, the fam and I make this our usual haunt. They have those crazy flavors that kids love and the sundaes and shakes are over the top (their large is ginormous).
If you’re looking for out there flavors, this place is gonna be your best bet.

Great spot to go on a warm summer evening. Reminds me of when I was young and would go in for a treat after soccer games. Place is redone and has good energy in it. The employees seem to really enjoy what they do. They are always laughing behind the counter. I’m not as young as I used to be, and have found my body retains ice cream. So I’ve started switching to some of the more low fat options which seem to taste the same to me.

Love the ice cream, love the cakes, love the people that work there, especially when I ask them to write weird inside jokes on our family celebration cakes! LOL

Very disappointing. First of all it was about 100 degrees inside, no AC??? Was hoping to try the soft serve ice cream… apparently the soft serve machine is broken and the manager has no intention of fixing it??? Decided on a Waffle cone… ooops no Waffle cones left… Really??? ok… one scoop in a cup… not worth the trip… Store is very drab… run down… the 2 employees working were very nice, felt sorry for them working in that heat… will not go back.

This store is very run-​down and dated and not inviting at all. Baskin Robbins has been around since 1945, but you would think that the stores would have been refurbished by now :). The two young girls waiting on us were very friendly and efficient and the ice cream is good enough, but not anything special.

Love this place. The people there are always nice and patient. My favorite ice cream shop in Novato.

I’ll always be a fan of Baskin Robbins, although there are many ice cream /​frozen yogurt competitors out there. I still love to enjoy a sherbet swirl here, it refreshing and I like the customer service too!

I have such fond memories of going to Baskin Robbins as a child. It was a special treat and a great family destination. I was excited to find a Baskin Robbins in Novato and couldn’t wait to take my little one there.
Well, the ice cream is not as good as I remember. Maybe I’ve just had some truly good ice cream as an adult, but the flavors at Baskin Robbins now seem pretty forgettable. Also, this store is usually packed, and that often leads to long wait times to order, limited seating inside and something of a dirty store. On our last trip, the counters were littered with wet rags, splotches of melted ice cream and used ice cream scoops. Tables looked like they hadn’t been wiped down in some time. It was kind of icky. The kids they hire to work here are so young, and they’re clearly doing their best to keep up with the crowds and stay cheerful, but it’s just not a super appealing environment overall.
We did buy a small ice cream cake from this store on my son’s birthday, and it was a huge hit. We didn’t order it special, we just picked it from the case, but it looked great and tasted pretty good. My son was thrilled.
There are probably other places in town I’d go for ice cream before this one, which is a shame considering all the positive memories I have of Baskin Robbins. I don’t think they’ve kept up with the times all that well.

I was pleasantly surprised to receive a phone call from the cake decorator this morning 10 minutes before my daughters party started. The woman wanted to make up for the cake we got yesterday. She quickly made a new cake and this time it was decorated the way I originally envisioned it. It was ready to be picked up a little over an hour into the party. Very impressive. This restores my faith in Baskin Robbins and proves how much they care about customer satisfaction. I may consider using them again next year, but I will make sure to meet with the cake decorator when ordering the cake instead of one of the high school students that works there.