U-Haul Moving & Storage at Tulane

Renting a truck, packing it, putting your stuff in storage, returning your truck, getting your stuff out again… aka Moving, is everyone’s least favorite activity.
This may seem like a funny thing to review, but 2 times within 3 days, the staff here saved my ass. Once to explain and strategize with me how to get a free month of storage. Also checked on how I was doing while I spent 3 day figuring it out. And another to help me get enough ID together to get into my new storage unit when my wallet was stolen. (When moving, everything goes wrong, right?).
Kudos to good-​hearted human beings who understand what a toll moving objects can have on other humans.
Thanks y’all.

Worst service that I have ever experienced. I was waiting 50 minutes for the staff to process my pre reserved order. No staff would explain to me what the problem was or let me know what was going on with my paperwork. The associates helping me locked themselves in an office with me standing outside for 20 minutes. It gets better, then when I finally got to go pick up the trailer my trailer was missing, the sent me back inside for about another hour and ended up scratching out my number and hand writing another one on there.
The next day the drop off associates were much more helpful and managed to have me in and out in 10 minutes. They were appalled and very surprised at the service I described receiving the previous day.

This was my FIRST time ever renting a truck, and I was über nervous about the process and well, driving a ginormous truck.
I made my reservation online, and did early check-​in online (I would definitely suggest doing this if you have a tight deadline) and found it to be pretty seamless getting the truck when I got to the facility. I was able to ride off the lot after about 15 minutes with my 15′ truck.
I do wish, having been a first-​timer, that I would’ve had some help making adjustments to my mirrors/​seat. I tried to set the mirror in a better way for me to see, and it wouldn’t necessarily stay in place. If you’re short, you may want to bring a phone book (if you can find one) to put under you to sit higher. I also wish that there could’ve been complimentary ropes, and if you do open the bag of furniture blankets, I do believe it’s an extra charge.
I got back on time for my return, and everything was done outside in the inspection area which made things super easy and again very seamless. I’d totally rent from this U-​Haul location again, but would make sure to bring ropes and my seat cushion!

DO NOT USE THIS UHAUL LOCATION!!! Brought my truck in for Hitch installation and light plug install. 30 min later was told by mgmt that they could not complete because my lights didn’t work. I’m a traveling salesman so trust me I would have known if NONE of my lights were working. So I left there w/​no Hitch and NO WORKING LIGHTS!!!

I’ve been a customer here for years and rented trucks numerous times, this is the best location in New Orleans to rent a truck from! I don’t know what else you could ask for in a truck rental service, they always have been helpful and especially generous and friendly in the return process. Here’s how it works, you reserve your truck then arrive to pick it up (always get the insurance coverage), put a small reserve on your card and drive away with the truck. When you return it be on time and it’ll only take 2 minutes while they check you in with their mobile app on their cell phones, receipt goes to your email. I wouldn’t think of another place when I need a truck, it’s simple.

This is a great storage place! Very professional service! The storage unit is clean and very secure! Easy access to load your car or unload! Plenty of carts to help you move your stuff. The General Manager does a great job! He stays calm and helps everyone even when there is a long line. Thanks for a great experience!

I went in with pretty low expectations. Moving is stressful and annoying and I expected dealing with U-​Haul to just make it worse. I was pleasantly surprised that my experience was mostly positive.
I booked the truck online, which was easy and convenient. When I showed up at the lot, there was a slight problem with the truck. They thought they were out of the size that I had reserved but agreed to upgrade me for no charge. Then they found one the size that I hard ordered. I inspected it – made sure the fuel was correct, the mileage was right, etc. All looked good. I went inside to finish the paperwork and was told I could grab the truck on the way out. But when I went outside the truck was gone. It turns out that another customer had accidentally taken the wrong one.
What could have been super annoying turned out to be a blessing in disguise. They attempted (unsuccessfully) to contact the other customer for about 5 minutes and then simply agreed to upgrade me again. So I ended up with a slightly larger truck for the same price. Turns out I needed that extra space, as that thing was packed to the brim.
I returned the truck a couple of hours later, which took all of 2 minutes. Nice and easy. I had a 15-​foot truck for about 6 hours and it cost me right around $ 50. Can’t beat that.

Horrible experience! Counter clerk was on her phone the whole time and then when I got trailer home i noticed my $ 70 tow light wire was gone and replaced with a dirty used one — which they charged me $ 4.80 for! When I called to complain the manager informed me the tech «doesn’t know how to do that» but he hooks up lights all day on the trailers? Requested I bring my jeep back and I did and showed him the connection I had on my small trailer he then said I never had a wire. Very rude and arrogant management.
I was warned about this location and should have listened. A friend told me about someone using credit card number to charge Off internet and it was traced back to this uhaul after she rented there.
Stay clear. Make the drive to Metairie!

I am new to propane and bought a new tank for the new BBQ grill when we moved to our new home. Well the tank has been used up. And I was thinking that I did not wish to exchange my new good looking propane tank for a possible not so new one. Also the idea of turning in a tank with propane still in it for a filled tank benefits the store and not me.
After a little research I found a place to get my tank filled. Arrived at the U-​Haul near Criminal District Court. Found the entire procedure to be quick and easy. A guy there took me under his wing on where to go, what to do, and filled the tank. The cost was $ 19.14 and I am sure that is cheaper than doing the tank exchance.
Some of the pros here are no parking problem, workers who are friendly and know what they are doing, accept credit cards, and no need to go inside and deal with possible long lines or customers renting vehicles.
Okay and so I have a full tank of gas and I am ready to do some cooking for ourselves and our guests.

Walked in to reserve a truck. Specifically requested the smallest truck with a ramp, as we were moving heavy appliances. When we got to the Westbank to pick up a washer and dryer, surprise, no ramp. When we returned the truck and explained what had happened, they looked at us like we were idiots, and said there was nothing they could do. Mistakes happen, but an apology or discount go a long way in making things right. Received neither.

Rented a truck and got the best service from Ruth and the whole team. They cut me a couple of breaks which saved me some dinero, and that’s was just fine with me. I never buy boxes from them, I get them from hospitals, convenience stores, big box stores, freecycle, etc. I don’t rent storage space from them either, their online reviews aren’t great. But for a truck, they do very well by me and will do just as well for you if you treat them nicely.

Moving sucks, right? I have to say that this location made it a less painful process.
I needed a ton of boxes and decided to just buy some instead of scavenging them. They were really helpful and even loaded everything into my car. AND I was in an out in like 10 minutes. Scavenging would have taken hours.
Then I go back and rent a 10 foot truck and the process was super easy and the weekend staff was once again really nice and helpful.
Definitely worth every penny

Why are boxes so expensive? I normally do not go to Uhaul when I need moving supplies but this seemed to be the only location available to pick up some much needed boxes. I only purchased 3 extra large boxes and the total came out to almost 15 dollars.
The lady who helped us was friendly and liked to talk, which is a good thing because usually when you are at a Uhaul they do not even look you in the eye. We were in and out within 5 minutes.