Toy’s Cleaners

I have taken my clothes here a few times out of convenience and the past 2 times they did a terrible job. My dress had one stain at the bottom which was not very noticeable but I still wanted it clean. When I went back to get it, not only was that stain more noticeable but the dress had more stains! The time before that the same thing happened with another light colored dress but they fixed it. This time they said there was nothing they could do for stains.

Toy’s cleaners must be a toy cleaning service because they couldn’t even clean dog’s piss from a curtain…
As seen from the photo, the stain was never removed. The curtain still reeks of urine. The curtain was also ruined by the cleaners and resewed back to make it seem like nothing happened. I’m sorry but I’m pretty OCD about certain things and I can tell if something has been fixed or tried to be fixed without my knowledge.
This pee stain was not left for days, months or years. We gave this to the cleaners the day after it happened! What’s worse, when I came back to the cleaners to hear his reasonings, his explanation for the stain was «it’s made from India and it’s hard to clean» before I could even explained myself! We asked for a refund for his non-​cleaning service and for ruining the curtain. He refused and I demanded that he refund for the cleaning service at the least! He continued to refuse and say the only thing he could do is clean it again. I told him what is there to clean again when it’s already ruined? I also asked him, if this was cleaned then why does it still smell like dog piss?! His answer, «I don’t know.» He owns a cleaning service but can’t tell me why it still smells like piss! It’s probably because they ruined it before they could even think of cleaning it! The argument went nowhere. I was basically arguing with a brick wall.
To all his loyal customers, that’s great that you have his trust with your items and that he actually does his job. To new customers, do not waste your time or your money! This was my first time and I must admit that this is the worst dry cleaning place ever.

I wanted them to fix a tear in my pants and they asked me when i needed it and i told them monday. However they needed more time and offered to have it done by tuesday. I arrive tuesday and they have misplaced my pants altogether. As he realizes that he has misplaced my pants he asks, «when do you need it by? And follows up by asking «what can i do for you?» I am highly dissatisfied with their service along with their over pricing on iobs that cant be fulfilled. Will never return back to this poor establishment

At least my stuff came back clean and properly pressed but 2 button-​ups and a suit at 25 bucks I’m gonna say nope. Gonna take my chances with the place across the street from now on.

Save yourself the time and aggravation. The quality of the cleaning is deplorable at best, things are never ready on the day they tell you it will be ready (with no real explanation as to why) and the pricing is «NYC rent too damn high»! I’ve used them several times [bc it’s walking distance from my apt] hoping the last terrible experience was just a fluke (don’t ask me why), but each time the experience is worse than the last. The last straw was when they recently ruined a very expensive sweater to which their only explanation was, «We didn’t have the right machine to clean it.» THE HELL?! Why not just call me and tell me you can’t do it rather than ruining my clothing. I was furious! So needless to say, I DON’T recommend this cleaner and I WON’T be using them again.

Don’t even want to give this place one star. I agree with Megan H. My blazer looks exactly the same as when I dropped it off. There was a spot on the sleeve that wasn’t cleaned out at all (see photo). And it cost $ 10.90. This place is crap.

Yeah I’m pretty sure that after my clothes were dropped off, they were placed on hangars and that’s it. WHY CAN’T I FIND A GOOD DRY CLEANING SERVICE IN THIS CITY???

Really disappointed in this place b/​c the service was rude, not to mention the cleaning of my clothes. They may advertise cheap prices but you really get what you pay for… it’s not worth ruining my expensive clothes for them to ruin it.