Sheraton New Orleans Hotel

Lucked into a good deal here after plans fell through. The front desk people were very understanding, and when the young valet was embarrassingly unprofessional, the front desk came through to make things right. Location is tough to beat.

The Sheraton is my go to spot whenever I come to stay and play in New Orleans.
Here’s why: It’s on Canal Street. This means that you are very close by to all of the Bourbon Street madness, but you are also thankfully far enough away that it’s quiet and doesn’t smell of vomit. The rooms are all very modern, nicely appointed, and most importantly clean. Sure, it’s a somewhat generic hotel chain, but everything about it is most enjoyable. The front desk staff is welcoming. We’ve been fortunate enough to check in several hours early most time we’ve stayed here. If you’re room’s not yet ready, the bellhop guys will happily store your luggage until it’s time for check in. The hotel bar is a fun one to grab an afternoon cocktail at if it so strikes you. There’s a Starbucks connected to the lobby.
For under $ 200 a night, the Sheraton is a great place to stay whenever you come to New Orleans. Added bonus for this frequent traveler because the chain is part of my beloved SPG Rewards program. I already can’t wait to come back.

Soulless though the Sheraton may be, I think they are becoming my preferred Starwood brand. What does that say about me? Probably not good things. Look — they don’t have the quirks or the club vibe of the aloft or the W, they’re not fancy shmancy like the Westins and the Le Meridiens, they just are. They’re comfortable beds in a decent room, and they always have a decent enough breakfast spread to both save me some money and save me some time in the morning. That’s really all I’m going for.
This Sheraton continues that trend — comfortable bed (although no fitted sheets!) and a functional bathroom (but no ventilation!), this one a little better lit that some other Sheratons (That’s you, Keystone Crossing — at least I can see to shave in this one!) Should point out that this club lounge has maybe the best evening spread I’ve yet seen in my limited Sheraton experiences. Several hot items — sausage, red beans and rice, even gumbo, cold vegetables and delicatessen, cheese plate, etc. Honestly pretty nice. I just wanted a diet coke but I could have had a meal if I’d wanted. Wonder if they do that every night.
I also enjoy the trick elevators — dial your floor in the elevator lobby control panel and it tells you which car to take. Maybe by the end of the trip I’ll learn not to try and select the floor once inside, since there’s no need to. And then I’ll get in to normal elevators and stand there wondering why it’s not reading my mind and whisking me to my floor.
I’d stay here over the W I was in last week — for me it’s just more comfortable, it’s less expensive, and parking is a shade cheaper too.

Nothing but praise for this hotel! Nice size room with amazing views and location. Customer service was top notch. Jillian and Shannon deserve an award. They went above and beyond. See you soon nola!

The room itself was clean and large, with fairly comfortable beds. If I was rating just on the room, I’d give a solid four stars. But there were just too many things wrong with the rest of the Sheraton experience to ignore:
When we checked in, the system was down for a night audit. It took 30 minutes, and there was no line. It was 2:30 am (delayed flight). I understand the need for audits, but there should be a quicker process for late check-​ins when the system is down. It can’t be that uncommon.
The bathtub drain was completely clogged. Someone came to fix it when we were gone, and we came back to a blaring radio in the room.
Housekeeping took our used towels and didn’t leave us any new ones one day. We’d left them in the tub for replacement.
Our keys stopped working on day 2. Waited in a HUGE check-​in line to get it fixed. There were 2 desks open during a mid-​morning holiday check-​in rush.
(Pretty minor, but still) The touchscreens on the cardio machines in the gym either don’t work or glitch constantly, and there are no other controls available. Pretty gym, though.
The staff was all very friendly, and overall the place really is welcoming, but overall I just feel like the Sheraton needs to work on getting its act together behind the scenes.

David our server was awesome. The food was great too
We came back a second time and David was our server again! Totally great service! Thanks David!
We had burger and fries and my friend had a Po Boy sandwich. Like I said great food.
Would Definitely recommend this place.

We arrived VERY early. like around 6 am, and they took care of us, got us in our room right away. Traditionally the Sheraton has a lovely room… the pillows are like clouds and the bed feels like heaven. However our room had a slight mildew smell and while I think had we wanted to change rooms. we probably would t have gotten any hassle. but it was faint and we were happy they let us check in so dang early. The am check lady was very sweet, professional and customer service oriented. I loooove the hotel bar here, there re grand Windows that you can look out of and the lovely fountain is a nice touch. and the bartenders makes a sweet sazerac… if you don’t know what that is, you need to get hip! Lmao. classic cocktails all the way. If I don’t rent a apt, I generally stay here. They keep my business.

Great stay! We are club members and our room was on the 45^th floor with an amazing view of the Mississippi River! The happy hours and breakfasts they host for club members on the 42^nd floor are actually really amazing! I would have given our 5 day stay a 5 star rating, except the morning bar staff at the circle bar was really rude and acted like I was putting them out by ordering a drink. I hope the two gentlemen working the bar realize soon that by people ordering drinks there, it is job security and if they don’t like people, maybe bartending is the wrong career path!
Overall, a great experience

My wife and I stayed at this hotel while in town for the Jazz Fest. This hotel is absolutely beautiful! There’s a restaurant and bar on the inside, as well as Starbucks and FedEx. The staff is super friendly and very professional. If you go to the restaurant ask for Geo. He’s the best waiter there! He’s friendly, fast, and he’s a local so he’ll give you the great recommendations to get the biggest bang for your buck. The food is good too. Be advised, the portions are very large!
Our room was very nice and clean. We had a king size bed and it was super comfy!
The hotel is located within walking distance to Bourbon Street. We pretty much walked every except the festival.
I would definitely recommend this hotel if you’re in the area. It’s a tad bit expensive, but worth the money. I’m sure it’s cheaper when they’re isn’t an event happening.
Side note: There is city and state tax and you have to pay for parking.

My experience of three night stand is mixed with good and, well, less than good.
0. The door men and lobby staff are very kind and welcomed me.
1. Upon my arrival at 3 pm, the room I booked was not available. The front desk staff was very kind to offer me a free appetizer at the bar. I went out and had my late lunch. It was still not available when I got back around 4:30. I finally gave up and accepted an alternative room with smaller bed.
2. The toilet is not working properly, in which the water is running ²⁴⁄₇. The room is spacious and has a wonderful view of the Canal street.
3. There are several dining options in side the hotel, plus Starbucks, which are all good.
4. We were having a conference and shuttles pick/​drop us every 20 minutes. The front desk told me to wait at the side door drive through. I did not get any shuttle until it is dark and the first day meeting is over. Turn out, the shuttle pick up site is the front door…
5. The hotel has a really interesting elevator control panel, with only 12 keys. You need to select your floor BEFORE you enter the elevator.
6. This hotel need a throughly vent cleaning job. The dirt and allergies are blocking the entire vent in the bathroom! Take a look yourself.

Hotel is located in the heart of all the main places near Bourbon St, everything is walking distance and great place to stay.
Its very nice with friendly staff and they offer a lot of amenities inside the hotel.
Found it interesting how they have corner rooms right next to the elevator, but the rooms are spacious surprisingly for the location of the hotel.
Would stay here again and recommend booking this place.

Place is real nice. Stayed there for one night and customer service was excellent. They have a nice bar to enjoy a drink and bourbon street is right across the street. There’s security at night when you try and enter your room you need to show a room key which is good and the elevators have little or no wait at all. I def recommend here.

Nice hotel. Room was nice too. Service was not bad either. My room had a great view so I couldn’t complain.
The problem is my neighbor or whomever kept slamming the doors and I could feel the vibrations through the wall. I guess insulation was not too good. I even heard them yelling and fighting. Lol

So… we’ve talked about «big box» generic hotels. This is another one. Nothing to distinguish that your in NOLA. And it has enough age that rooms and their bathrooms are small.
On the plus side, it’s a great location and hopefully you’re as lucky as we were and score a river view room. Nice pool too. But bar is a big yawn… we just walked thru and didn’t even feel it was worth stopping for a drink. That’s saying something.
On the humorous side, we were traveling with friends and he was expecting several important business calls which never came because his room ended up in our name? But once we straightened that out, they had our room in his name and billed him for our stay. He said he had been stiffed for a drink before, but no one every stiffed him for a 5 day hotel stay. We still laugh about that
In conclusion… it’s not a bad place to stay. If you are Sheraton reward members, feel confident your stay will be OK. Just not life changing.

This hotel is huge, nice, clean and lively with over 40some floors with a Starbucks, bar, meeting rooms, and other amenities. The clerk was super friendly and recommended some great places besides bourbon street: p
STAY: ⁵⁄₅
SERVICE: ⁵⁄₅
AMBIANCE: ⁵⁄₅
PRICE: $$$$

I was here for Mardi Gras and a conference. The room had an awesome view of the Mississippi River, and you honestly can’t beat the location for the price. Walking distance to everything from Bourbon Street, the French Quarter, and Café Du Monde!
However, a lot of it was ruined because of the poor service.
On the second day of our visit, our toilet overflowed and started flooding into our room. We called the front desk to report it and it took over an hour for someone to come and address the problem. A kind stranger who had just checked in was the one who came into our room and fixed the toilet for us. Two of my roommates had to move their luggage on to chairs and the desk in order for their belongings to stay dry. Even when an employee did come to address the problem, all they did was throw a few towels on the floor without mopping the bathroom floor or even offering an apology. After a few more hours of having nothing addressed, we went to the front desk in person to complain. We received $ 100 in hotel credit, which was nice, but honestly it wouldn’t have been needed if the hotel just did their job.
A few days later, the battery on our door died so we were unable to use the key card to gain access into our room. The woman at the front desk who answered my roommate’s call was extremely rude and unhelpful. Again, it took about an hour or longer for the problem to get fixed.
It’s such a shame because the hotel really is beautiful and very nice. But the lack of service we received is enough that I probably will not be back. Sorry :(

I’ve stayed here twice, in 2012 and 2015 and was very happy with my visit both times. It’s a short walk to the French Quarter, the aquarium, riverfront, and the trolley. The rooms have a full-​length window and offer views of the river or looking down Canal St.
The front desk staff are very friendly and helpful. Parking is easy through the valet, although a bit expensive at $ 44 per night. The elevators are kind of neat, you push what floor you want on a panel and it tells you what car to take and then takes you straight to the floor.
There’s a bar on the ground floor and a Starbucks too. I’ll definitely stay here again.

I have never stayed at a hotel with such monumentally poor service before in all my life. I would give the zero stars if I could. The lady at check out asked how our stay was and we said «not great service was terrible» and she comped us parking and our breakfast but it shouldn’t have been necessary to do that in the bloody first place!
I typically wish places would go the extra mile, here? I wish they’d go the normal mile.
Check in (Saturday) is long winded and unnecessarily stacked with stupid questions like «do you want your room serviced every day?»
Yes. Yes we do. Like EVERY other hotel we’ve EVER stayed at.
We left early Sunday morning to go out. Came back about 2pm and our room hadn’t been turned down. So we requested it. Nothing. 5.30 as we headed out for dinner, requested it again. Came back at 8.20, room still isn’t done. So I called and told them I was putting my toddler down for the night and could I at least get some towels please. 9.05pm someone knocks the door.
Monday 2pm our room STILL hadn’t been done and I had to ask the lady in the corridor to turn down the room. I asked for extra breakfast tea cause being from Ireland we drink a lot of tea. I got 2 sachets. She asked if I wanted the bed made. YES. For crying out loud.
Breakfast I requested 4 and a high chair at the podium. They sat us at a 4 top in spite of there being an empty restaurant and 2 X 6-​tops empty. I went to get the little one food and came back and husband is still standing holding our son. I had to ask AGAIN for a high chair «oh I’m sorry». Hubby made a comment about how they were squeezing us into a 4 top and she «extended» the table flaps. Wow. Thanks for ALL that extra space.
Don’t start me on the breakfast buffet. Flies living in with the bread, cold plates for hot food, they filled all our cups with coffee and glasses with OJ and THEN told us it was $ 4 a glass and we may as well do the buffet at $ 23 a head.
What the hell?
Best bit of this hotel was the omelette guy from Mexico who gave a crap. He even apologised for the poor service at the hotel.
Next time we’re in town I’d go elsewhere.

I can only review the Sheraton based on their events. I’ve been here the past three years for the Ochsner holiday party. Each year I seem to be less and less impressed. The staff is very very nice, from the people greeting you when you walk in the door, to the bartenders and the servers. The food itself has been the same mediocre food every year. They have mini muffelattas, a pasta bar that’s pretty bland, spinach dip, and some sort of prime rib something or other. It has never not been overly hot.
That being said, the dance floor is a great size and really centrally located which is nice. The bathrooms are kept clean and there doesn’t ever seem to be too much of a line.

For a chain Sheraton hotel, I was pleasantly surprised how much I enjoyed my stay here. Stayed here for one night while on a road trip from NY to Texas and the night before we had stayed at a Sheraton hotel in Virginia that was definitely not the greatest. We booked this hotel because it was fairly affordable and had dog friendly rooms available on such short notice.
This hotel is well-​located– only about 3 blocks away from Bourbon Street and about 6 blocks away from the Riverwalk. So many restaurants and bars nearby– the options for restaurants and bars are endless.
Our room was pretty big, very clean, and on the 43^rd floor which had a view of the city. The furniture seemed up to date (not crusty and old). The walls are pretty thin but we didn’t spend much time in the room so it didn’t bother us. Our king sized bed was super comfy and fit both me and my husband and 2 dogs without feeling smushed. The pillows are heavenly soft… I didn’t want to get out of bed. The bathroom was a nice size but the shower water pressure was weak. Upon hearing that our dogs were staying with us, they provided us with 2 complimentary doggie poop bag holders which was a cute, useful gift.
We did go down to the bar in hopes of getting a late dinner but arrived at 11:15pm only to learn that the bar kitchen closed at 11pm. The drinks at the bar were good and strong, although expensive, but the bartenders were friendly and quick with the drinks.
At night (not sure what time they start), they have hotel security manning the elevators and checking each guests’ key card to make sure each were actual Sheraton guests. This definitely made me feel secure and safe.
My biggest con about this hotel was the parking– they only have valet parking (NO SELF-​PARKING) and it’s $ 40 (not including tax & tip) to park there overnight– DAMN that’s expensive! Luckily we drove around when we got into town and found a self-​parking garage connected to the La Quinta hotel only about 2 block away on Camp Street that was $ 20 parking overnight (including tax & NO tip necessary). We had a ton of stuff in our car trunk and the garage proved to be secure and safe– if you don’t mind walking a few blocks, don’t waste your money with valet at the Sheraton. By the way, at 12 noon checkout time the valet parking services was super packed and slow so beware of this if you’re crunched for time.
Other than that, this Sheraton Hotel exceeded my expectations and I wouldn’t hesitate to come back here again, especially if my dogs were with me.