Sewage and Water Board

I personally went into their office to close my account in 2020. I was told my deposit would cover my last bill, and the remainder would be sent back to me. (I had my mail forwarded by USPS to ensure I received it, which go figure, I never received it, but given it was not a large amount, I wrote it off with the rest of the city)

To my extreme surprise, I just received a debt collection notice for a bill over $1k. When I called to inquire what the heck, I was on hold for over an hour while wait times went down, and then back up. Once I was connected, I was on the other line with an extremely rude and ignorant lady who proceeded to speak over me and simply give me half-ended information, which answered non of my questions or concerns.

The lack of training, respect, and customer service from the water & sewage board, is beyond lacking. I see more from the corner crackheads at the run-down gas stations. It's not surprising all their reviews are 1.