Saks Fifth Avenue

If you are looking for a makeup artist while in New Orleans, stop over at the Dior counter and ask for Dana. She did an awesome job with my bridal makeup. I will definitely come back and ask for her again. She also offered me champagne while I was having my makeup done. Excellent customer service and I felt like I was being treated like a queen.

You’ve seen one you’ve seen’em all. This Saks is the same highly quality name brand product as the others. One thing I did not were the pleasantries. Every employee I laid eyes on either smiled, said good morning or asked if I needed assistance with anything. I appreciated the hospitality.
Chanel
Gucci
Louis Vuitton
Fendi
Prada
Tom Ford
Kiehl’s
Mac Cosmetics
Jo Malone…
All have stand-​alone boutiques inside the store.
~Christy

I wanted to do a review for the chanel store here but there isn’t one.
First of all, my disclaimer is I’m loyal to my chanel store in Perth so I compare chanel everywhere to their standards.
The service was efficient but when a customer say the bag is dirty, they should help clean it. At least they did recommend me to not purchase the cleaner 1 that had stitching undone.
The packing of the bag. The chains should be wrapped so it doesn’t dent the inside of the bag. The bag is usually fluffed up with the tissue wrapper so it holds its form. And the box! Really should get the box that fits the bag or take off the sticker of another bag.
Saks is supposed to be a high end department store so I expected better service. Lost my scarf shopping in there but no1 could help me ring lost & found. I suppose there may not be one. They asked me to come back the next day. Very disappointed.

I went to Saks today to buy a pair of pants. I happened to walk over to the Hugo Boss section and was greeted by Phillip. This review is mostly about him. Shout out to Phillip. This guy gave me excellent service and went out of his way to make sure I left happy. Very impressed and grateful. Otherwise, Saks as a whole seems to have a fine selection for men: Theory, Fendi, etc. Great brands

As a former shopper at Saks, I can say that I will NEVER return. At least not to their shoe department. I’ve bought many shoes here, and one pair in particular was a little snug. I remember the salesperson who sold me the shoe said that I could bring it back and have the shoe stretched a little. So I called ahead and spoke to someone (shame on me for not getting the man’s name) who said, yes, indeed they could look up my purchase (since I didn’t have the receipt) and stretch the shoes. So, along I went to Saks’s shoe department and found the first person there to help me. I tried to explain to him the situation and the phone calls I made and before I could even finish, he was shaking his head. I think it was actually because he realized I wasn’t in there to buy that day and just didn’t want to waste his time helping me. I then proceeded to tell him that I called, and he asked who I spoke with, and when I didn’t remember he actually got mad at me. Then he started arguing with me that I didn’t buy the shoes at Saks, and that they couldn’t look it up using the same credit card I purchased with. Then I insisted he talk to the manager to look it up (I knew he was full of crap) and he came back from behind the scenes about 2 minutes later saying there was no record of my purchase and they «didn’t really offer shoe stretching.» Total BS. OMG I was livid, and still am at the horrible customer service.

I don’t do a lot of shopping here. I came for some Make Up at the Mac Counter & to get my parking validated LOL. Everyone who helped me was nice enough and this is an interesting people watching place. It is in a perfect location and I always wonder what is the tourist to native ratio?

As a long time customer of Saks Fifth Avenue and the Bond No 9 counter at Saks… I am very disappointed that I have to write this review. The customer service I recently received this weekend was mind-​blowing. I was sold a defective bottle of perfume… which due to the defect I lost half the contents of my bottle. I brought the defective bottle into Saks hoping for a resolution. Unfortunately, I was treated as if it was my fault that the bottle was defective. I explained to them how it was impossible for me to be responsible for a manufacturing defect. They said they could not help me nor compensate me for my loss in product with a replacement. A $ 225 bottle of perfume! Completely unacceptable! I promise you that Saks New Orleans has just lost a customer.

I love fancy stores so of course I loved this place :) not as great as NYC but it’s good especially for New Orleans. definitely not the all in your face sales people either.

I love saks! I’ve always had a positive experience here. Good service and great selection.

«Treat yo self!»
Ok, so this isn’t an every day store where you would shop, but every now and then a little splurge is nice.
I just inherited a bit of money and since I don’t have any children or dependents, I decided to head over to Saks and treat myself to a little something special Why not? I deserve it. First of all, this place is fantastic and just being in here makes you feel special. They have designer clothing, handbags and jewelry, but on this particular day, I was interested in shoes.
As soon as I walked into the shoe section, I was greeted by a nice lady who asked me exactly what I was looking for and if I needed help finding anything. She helped me pick out some nice pumps that I had been eyeing and fetched my size so that I could try them on. When I say that I could have spent the ENTIRE day here trying on shoes, I’m not even lying. I found an adorable pair of pumps that weren’t INSANELY expensive (but way more than I have ever paid for shoes) and I felt like I had stumbled upon a treasure. Then, I decided to swoop over to the makeup department and pick up a gorgeous shade of red lipstick, courtesy of Yves St. Laurent, just for good measure.
I think everyone (or at least every woman) should head over to Saks at least once and treat yourself to something special, even if it is makeup. The staff is super nice and helpful and not «uppity» at all (some people might be worried about that). Will I return? YES!

I purchased a pair of Tory Burch wedges in a hurry on my way to a party. The minute the shoes hit concrete they were really uncomfortable. I went back to the hotel, switched shoes and decided to return them the following day when I had more time as I was already late for the party. I went into Saks less than 24 hours later and was promptly told by the sales associated (the same one who sold them to me the day prior wearing the same suit) that they would not take them back. He went to get a manager and after waiting 10 – 15 minutes for her to arrive I was told by the said manager that she sells style not comfort. This is not what I’m accustomed to when shopping at Nordstrom. She informed me that she didn’t work for Nordstrom. I will never enter a Saks store again. Nordstrom knows customer service. NOLA needs a Nordstrom on Canal Street to show them style, comfort AND customer service.

Not a store I would have ever thought I’d be reviewing! Came here for emergency t-​shirt reinforcements during Jazz Fest. A very helpful and fashionable young man speedily set me on the right path. Only snafu was that one of the gems we found never made it to the cash register and I was too hurried to notice.

I visit New Orleans often on business. What I experienced at this location was absolutely inexcusable poor customer service. After entering the tiny shoe department I could not get anyone to wait on me or acknowledge me for several minutes. One associate actually looked me up and down and then returned to her conversation with another associate. I was so angry I left and viewed some of the other shops on Canal Street. Because this is the only luxury retailer in the city I returned to see the shoes I was interested in after I calmed down. I sat on the couch near the windows and waited for nearly 10 minutes for someone to come over and ask «did you need help?» After fitting me I purchased 2 pairs of the shoes that I was interested in and I watched the face of the woman who had blatantly dismissed me earlier and she had genuine shock across it as I signed my charge slip. I work with the consumer as well and I would never judge a book by its cover. I made the purchase despite the actions of the associates because there are no other options in the city. Thank goodness I have my Neimans at home.

I love me some Saks so I was pretty happy to see that there was one located right across the street from my hotel. (Hooray!) As Sak’s locations go this is definitely on the smaller side. They have everything, just not tons of it.
For example, the ladies shoe department is fairly small. We’re talking about maybe a 30×30′ area. They did have some fabulous things though (not confirming or denying any purchases). The makeup/​skincare area is small too — most things are kiosks rather than full counters but they still have Kiehl’s, Jo Malone and LaMer. There are even small Vuitton & Chanel boutiques on the 1^st floor.
For ladies apparel, they had a very good representation of brands — Burberry, Prada, St. John, etc. Again — not an overwhelming selection but enough. They will also order and ship things for you if they don’t have it in stock.
Service is excellent, which is par for the course at Sak’s. Even though it’s not as big as some locations it’s worth a stop as they seem to have things that other stores sell out of quickly.

In New Orleans, it’s pretty close to impossible to find red soles, Burberry, and everything extravagant. If you enjoy these things, then thank the sweet lord baby jesus for Saks and Canal Place in general.
Amazing make-​up selection– Nars, Yves Saint Laurent, Armani, ect.
The jeans are great, every brand you can name. Same with designer duds.
Only issue… if you are under 30 and don’t have a older person with you, the salespeople look at you like you’re a gutter punk, if they even look at you. I’ve left without buying the things I was going to purchase for that reason.
I still go back because I love the clothing/​shoe/​make-​up selections.

I do like this place whether I am there to make a purchase or just to past through. Classy, elegant, and the AC is always on at a good level. It is the right place to spend money and feel you are getting your money’s worth.

I normally don’t write reviews of places outside where I live, but I feel that I frequent NoLa enough, that I should write some reviews of the place.
This is the ONLY high end department store in ALL OF NEW ORLEANS, but they don’t seem to carry enough to cover all the needs of the high end market in New Orleans.
They get three stars because their customer service is very good! They are there to serve the customer, and they sure know how to do that.
They will run around to find exactly what you need (which can’t be said about all Saks stores in the world)… After giving them only a vague description of a particular Jimmy Choo style, they went to the ends of the world to locate the style for me and find a place to purchase it.
They get minus 2 stars (though they should get minus 3) because their selection is HORRIBLE!!! They have such a limited selection, it’s ridiculous! Their shoe salon has such limited styles, it was kind of sad. Their contemporary section doesn’t even carry Milly!!! Their ready to wear seemed to consist of St. John and more St. John. I guess that’s their clientele.
Also, the men’s selection is seriously lacking. No Kiton, almost no Zegna, and very limited suit collection.
The contemporary Men’s section is really large, but it’s not something my fiancé or any person who isn’t trying to copy Kanye’s style would wear.
I guess if you are reaaaally looking to shop at Saks in Nola, you have to do it online… but if you DO find something you want at this Saks, you’d be hard pressed to find better customer service.

Okay… I ain’t gonna lie. I am your typical Asian woman when it comes to shopping. I know… I know… Pathetic. I try so hard to steer clear away from this stereotype but my genetically prone urges to «Buy! Buy! Buy!!!» is overwhelmingly strong. Luckily, I have a good white man that understands and accepts who I am. In fact, he’s more like my dealer.
We came here the day after Christmas to check out the after Christmas sales…
*Chime in heavenly music*
THE SHOES…
YES… Thank you baby Jesus. I don’t believe it. I found the pair of Prada ankle boots I was drooling over in a magazine. The pair that Barney’s in LA was sold out of by the first week… The ones Goddesses of all religions dance in… The ones that turn ordinary feet into wings. Yes… Oh Lord… THAT PAIR… FOR ALMOST 70% OFF.
Still came out to over 300 bucks BUT, worth so much more.
The great thing about this Saks is that you’ll probably find stuff here that other Saks, let’s say in NYC or LA will sell out of within days. If you can’t find what you’re looking for at your neighborhood crack house, call the NOLA Saks. They’ll probably have it here.
I deducted a star for their men’s section. God Awful…

I was bamboozled.
Well, not really as I walked out of Saks with an *enhanced* appearance (courtesy of loads of Chanel make-​up), but all that prettification sure did cost a pretty penny.
Because I put together a half-​assed halfway to Mardi Gras costume consisting of only a long, light purple wig, I needed a dramatic face that could pull its weight. One with super long, fluttery eyelashes (read: faux) and smoldering eyes. I, unfortunately, am not competent when it comes to fake lash application nor at creating the smoky look… sigh.
I first stopped by the MAC counter, knowing full well that they make the best fake lashes and are awesome at creating a theatrical look (also — they’re relatively inexpensive among department store cosmetics brands). But alas, they were booked solid and a sales associate at Chanel coaxed me to her chair. After asking what the minimum spend would be to get my make-​up done (3 products or $ 75), I restrained my inner thriftonista, remembering I was also on a strict time budget. Proceed, lady in black!
And so she did. 45 minutes later, I was transformed into a va-​va-​voomin’ vixen with a sexy, smoky eye, mile-​long eyelashes (purchased from MAC), what appeared to be cheekbones (oh, hello!) and a demure, rosy lip to balance the strong eye look. Now, for my (not really necessary) product picks: blush, liquid eyeliner and a Glossimer lip gloss. Total cost? $ 112. Gulp.
But my make-​up endured the test of 12 hours out and my new Chanel products will last much longer. When shopping at pricey department stores like Saks, it’s best to go in knowing exactly what you need as saying ‘yes, I’ll take that!’ just one too many times can easily result in a 4-​digit spend. While the sales associates warm up as you spend some time with them, I did find their reception initially chilly… and a bit too ‘sales-​y’ for my taste. Guess I’ll always be a Nordstrom kind of gal — all the brands I want without the pressure or pretense!

Now obviously we don’t go to New Orleans to shop. Especially at a store we have two of back home and never go to anyway. But count on me to need a reason to make a visit here almost every time I’m in town.
In this case I needed a new pair of sandals after breaking mine on Bourbon the night before. You’d think I’d be able to find a pair easy, right? Nope, so we headed on down to Saks and there they were… cute little Tory Birch sandals at a very reasonable price + 20% off.
Very good service but it seems like the salesgirls really outnumber the customers. Especially in the perfume/​cosmetics department. Everything is well laid out and the store is huge.
I like that this Saks doesn’t seem as snotty as the ones in Orange County.
I even caught myself saying to hubby… «Is it weird that I actually feel comfortable here?» You should have seen the instant look of dread and worry on his face.